Eau Claire Chrysler Dodge Jeep Ram

I bought my jeep at this dealership back in 2017 and have taken my car there for every single bit of maintenance since. I recently suggested to take my fiancé’s car here when his tire burst. Not only were we taken my car there for every single bit of maintenance since. I recently suggested to take my fiancé’s car here when his tire burst. Not only were we first quoted $600 FOR ONE TIRE. While leaving a man at the front told me jk, we can do it for $300. I said ok sounds good, they promised it would be ordered and done right away the next day. Then the next day I heard absolutely nothing from them at all, I called around 12 asking what was going on. Nobody answered, I was told to leave a message and they would call back. I didn’t get a call until right before close. From a new person asking about how many tires I needed and stating that nobody ever ordered the tire for me. I was as understanding as possible during this however, I’m a hair stylist with my own salon who had to cancel $1,000 worth of income because I had no car and was supposed to be able to pick up our car whenever it was done. Then that same woman promised it would be done right away the next morning. I said perfect, thank you so much. I pushed back my clients but I said I need to leave my house at 10:00 at the absolute latest. She said. No worries. The next morning came, around 9:50 I called because again I had no information, she apologized and said my car would be there at 10:15 at the absolute latest. I said ok, moved my client back AGAIN to 10:30. Then 10:10 came, nothing. 10.15 came, nothing. Then I tried calling again to say I needed to uber because I could not be late to this client and NOBODY ANSWERED. My uber picked me up at 10:26 and my car was still not there. I get to the salon, and I’m in a rush to start my first client when all of a sudden I get a call around 11 am from you guys. With another woman stating. “Where are you, I’ve had men at your house for 10 minutes knocking and knocking and nobody is answering”…. huh??? I do not know how much better I could have communicated that I needed to be gone at a certain time. Please do not promise something that can’t be done. A simple tire exchange ended up taking 4 days, 4 different associates, and a lot of missed work and A LOT of horrible communication. I can’t say I ever want to return. More

I was looking for this particular vehicle and you had two on the lot. One got sold while I was debating the purchase. I think I got the better of the two. on the lot. One got sold while I was debating the purchase. I think I got the better of the two. More

We bought a white GMC Sierra Elevation a few weeks ago, and within the first 2 hours, the check engine light came on. It turned into a huge hassle trying to get help. At first, the dealership only wanted t and within the first 2 hours, the check engine light came on. It turned into a huge hassle trying to get help. At first, the dealership only wanted to cover part of the repair, but when a GM dealer looked at it, the issue was much more serious, a module had to be replaced. The manager, Andrew, was extremely rude and unhelpful throughout the process. Aaron, our salesman, was the only pleasant part of this experience, he was kind and respectful. In the end, the truck was fixed, but the entire process was frustrating and unnecessary. It really seemed like the dealership was trying to save a dollar rather than take care of their customer. Given how quickly the check engine light came on (and the fact that the code had been stored even when the light wasn’t on), I can’t help but wonder if they already knew about it. I would not recommend this dealership to anyone. More

Lied about my tire rod screwed up my alignment had to get it fixed somewhere else after my oil change and rotation they didn’t notice anything wrong in my multi point inspection then when I took my car in to it fixed somewhere else after my oil change and rotation they didn’t notice anything wrong in my multi point inspection then when I took my car in to have my alignment looked at they told me it was my tire rod was lose (not the case) they then found a leak in my radiator (of course) and somehow messed with my auto stop start plus side I always turn it off anyways More

The dealership is very clean and everyone was very helpful. I Really like the board in the customer lobby that shows the progress of service. helpful. I Really like the board in the customer lobby that shows the progress of service. More

Friendly staff. Very efficient with the service provided. I was contacted in a timely manner with courteous staff. Very efficient with the service provided. I was contacted in a timely manner with courteous staff. More

Before I even dropped of my vehicle I made sure to ask multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once I dropped the car off I was informed it might not be and they were going to check. I was very clear I didn't want my vehicle looked at if it wasn't going to be covered as I already knew what the issue was and I was told it would be covered. I was very annoyed that a short time later I was called back and told they charged me $190 just to tell want I already knew and that it would not be covered. I attempted to reach out to the dealer to get the issue resolved but manger Brian was impling that I was trying to get something for free. I reiterated to the manager Brian that I was very clear on not wanting the vehicle looked at if it wasn't covered. He said he would call me back but never did. I even called back and was told he was busy but would reach out. That has not happend yet. I have purchased 2 vehicles from them and have had service done but I'm definitely not going to be back. After reading other reviews it turns out they are under new ownership and it sounds like alot of people have had even worse experiences then me. After calling twice Brian finally got back to me and acknowledged that I was getting the short end of the stick but he still refused to make it right. He told me that if he reimbursed me his service guys wouldn't get paid. If you value your money and fair business stay far away. I'm not upset that the warranty didn't cover the work, I'm just frustrated that they would ignore my request to not do anything if it wasn't covered. More

I recently brought my vehicle in for an oil change. The service was great and I was out the door quickly. The service was great and I was out the door quickly. More

Nate was incredible to work with and went out of his way to communicate with me regularly. He helped to make what felt like a very bad situation into one that I was more confident would be resolved successf to communicate with me regularly. He helped to make what felt like a very bad situation into one that I was more confident would be resolved successfully. He is very good at taking care of his customers, and this is greatly appreciated. Thank you so much, Nate!!! More

Eau Claire CDJR was very respectful about my time, even when repairs went longer than planned. Nate worked with me to find the best possible price with such a large repair, and made sure I was aware of eve when repairs went longer than planned. Nate worked with me to find the best possible price with such a large repair, and made sure I was aware of everything that needed done, regardless of importance. More