Eau Claire Chrysler Dodge Jeep Ram

Very good time to finish and good communication from the customer service and tech person. customer service and tech person. More

Great turnaround time. Very helpful and was very impressed with the ability to get an appointment as soon as I could Very helpful and was very impressed with the ability to get an appointment as soon as I could More

I took a car in to have the brakes replaced. The next day, my daughter drove the car and it made a loud grinding sound when braking. She was able to limp it back to the shop. The first advisor t The next day, my daughter drove the car and it made a loud grinding sound when braking. She was able to limp it back to the shop. The first advisor told her it was “normal” to have noise after a brake change, but thankfully my daughter insisted the noise wasn’t normal. When they checked out the car, they found that the tech didn’t put the bolts back in the calipers. When I called the shop and talked to the manager, he said sorry and blamed it on a new tech, but offered nothing to fix the situation. I asked him to talk with his manager and call me back, which he agreed to do. I have not received a call after more than 2 weeks. This was some of the worst customer service I have ever experienced. We will never go back to this shop, nor recommend it to anyone due to a total lack of trust! More

Fast, friendly, and convenient service. Staff and service manager very knowledgeable. Got my oil changed, tires rotated, and recall done in a short amount of time. Staff and service manager very knowledgeable. Got my oil changed, tires rotated, and recall done in a short amount of time. More

Mondays service call was excellent. The staff was very friendly and explained everything in detail. Very happy. The work that was done this fall - repair broken seat belt, was done ok, The staff was very friendly and explained everything in detail. Very happy. The work that was done this fall - repair broken seat belt, was done ok, but in the process of the repair, the door locking system was messed up. We had to stop up two different times to get that fixed. The people involved with the locking system were very friendly. I was very disappointed with Dodge - I filled out a rating and explained that the seat belt was broken during manufacturing and I was very very disappointed in their workmanship. I have not even had a response to that rating. In my mind very poor customer service from Dodge. Fran Fedie More

Got an oil change and tire rotation and asked them to check a tire for a leak. Never rotated my tires, went back in the next day to ask since the same tire was causing issues. They said they rotated them check a tire for a leak. Never rotated my tires, went back in the next day to ask since the same tire was causing issues. They said they rotated them, they didn’t, found the leak, patched it and STILL didn’t rotate them. Asked them to put on new wipers and they put on the wrong size. 400 dollars later, not.worth.it. More

Great services at reasonable prices. The staff is friendly, knowledgeable, courteous, professional, thorough, and delivers very speedy service. I have taken my Altima there for services The staff is friendly, knowledgeable, courteous, professional, thorough, and delivers very speedy service. I have taken my Altima there for services since 2018. More

The prices are too high. They charged me $15 for a technician to replace the battery in my key fob. I watched him and it took him less than 2 minutes. Other prices are not co They charged me $15 for a technician to replace the battery in my key fob. I watched him and it took him less than 2 minutes. Other prices are not competitive with market. I plan to go elsewhere. More

Buyer beware! Bought a vehicle that has been back to be (fixed)twice in the first week. Was told, used truck with miles on it, what did you expect. Wrote a check a Bought a vehicle that has been back to be (fixed)twice in the first week. Was told, used truck with miles on it, what did you expect. Wrote a check at a so called reputable dealer. Worst purchase of my life. Do not trust the vehicle, will lose thousands on this deal. Very disappointing! More

Misdiagnosed the problem. Put a $1000 starter in and it still left us stranded. If they would have bench tested the starter they would have found it was good. We fixed it ou Put a $1000 starter in and it still left us stranded. If they would have bench tested the starter they would have found it was good. We fixed it ourselves when we found a loose ground wire. Also did partially fix our steering wheel buttons, but didn't fix the Cruze control, which was mentioned from the beginning. Then tried to charge us to diagnose the Cruze problem the second time, when they should have done it to begin with. Not impressed, probably won't be back. More