Earnhardt Toyota

Went in without an appointment to get my battery replaced and had the battery changes and I was out of there in about an hour. and had the battery changes and I was out of there in about an hour. More

We received fantastic service from this dealer and especially from our salesman, Nigel Narain. He was very informative and responded to all our information requests in a very prompt and professional especially from our salesman, Nigel Narain. He was very informative and responded to all our information requests in a very prompt and professional manner. He made the buying process very pleasurable. The next time we need to purchase a car Nigel will be our first choice. More

I was very pleased with Matt and the overall Service Dept. experience. Also, providing a shuttle home and back to the dealership was very beneficial for me. I will tell my friends and neighbors abou Dept. experience. Also, providing a shuttle home and back to the dealership was very beneficial for me. I will tell my friends and neighbors about my great satisfaction with the Earnhardt Toyota/Scion Service Dept. More

I did enjoy my experience at this dealer. My salesman was very easy to work with and easy going. Jim Quaranta is a true professional. It is a pleasure to know this man and work with him during this sale. Tha very easy to work with and easy going. Jim Quaranta is a true professional. It is a pleasure to know this man and work with him during this sale. Thank you Jimmy Q !!!!!!!!!!!!! More

Buying from Earnhardt's Toyota was an awesome experience. Mike Landau did a fantastic job. My wife & I both felt that our business was really appreciated. Mike located the Camry in the color we wanted along Mike Landau did a fantastic job. My wife & I both felt that our business was really appreciated. Mike located the Camry in the color we wanted along with the options we wanted. We live in Tucson and he was always keeping us posted (email, cell, or home phone) on the progress of acquiring our new Camry. The finance manager; Tom Leeper also did an awesome job. He informed us on various Toyota Care and extended warranty packages without high pressuring us. We ended up purchasing two packages and were even able to custom tailor these packages to better fit our needs. The neat thing about these packages is that they are actually from Toyota. If I'm traveling and happen to need a service, I can visit any Toyota dealership in the local area. I'm not happy with the Toyota dealerships in Tucson in regards to purchasing a new car. The trip up to Mesa was well worth it. I will definately recommend Earnhardt's Toyota to all of my friends. More

I was met quickly by a service manager who was extremely friendly and concerned about my needs. I was kept informed about any issues that arose from my service needs, no hidden costs or surprises. The vehi friendly and concerned about my needs. I was kept informed about any issues that arose from my service needs, no hidden costs or surprises. The vehicles (Camry & Tundra in two consecutive days) were serviced and washed when returned to me. Total satisfaction with customer service and Tanner Berkey my service manager! Tanner was very professional and an asset to the dealership. I own two Camrys and a Tundra and plan to have all my service work do by this dealership. No more of my wife being told she needed unnecessary work done by some chain of auto repairs, etc. More

We purchased a new Venza on Dec. 31, 2011 at Earnhardt Toyota in Mesa, AZ. I had visited every dealership in the Phx area and either the dealership did not have the model/options we were looking for or t Toyota in Mesa, AZ. I had visited every dealership in the Phx area and either the dealership did not have the model/options we were looking for or the sales staff was unwilling to "work" out a deal. I had previously visited Earnhardt Toyota on Dec. 29th, and met Ruben Valdez and Joe Masiello. Both were very positive and friendly although I was not ready to pull the trigger on a new purchase until I had visited other dealerships. After visiting all of the other dealerships, I called Ruben Valdez and told him I was coming back to see what Venza's they had. He and I met in the lobby and he showed me one of the final 4 Venza's they had. I explained that I wanted to purchase the vehicle if the "deal" was right. He immediately got information on my trade and started working up the numbers with Telly Patagianis. A short time later Telly came over and asked me if the deal he was presenting would work. I told him we were a little "off" on the numbers. He encouraged me to fill out a loan application with Toyota Financing to see if we could get a better rate that would benefit the bottom line. He came back in a few minutes and the deal was done....Next I went into see Cameron Naylor in Finance. He explained everything, made great suggestions, and ultimately all the paperwork was signed and we took delivery of the Venza. Ruben Valdez took the time to do a great job explaining all of the car's functions and demonstrating all of the options. Overall a GREATexperience. Our sales person, Ruben Valdez was outstanding. Fun, nice, knowledgable and a great guy. Telly was equally fun and positive and motivated to get a deal done (as was Joe Masiello when I visited a few days earlier). Cameron Naylor was very professional, efficient, fun and easy to work with and go over all the documents, warranties, Toyota Care, etc. Great job guys !!! This is the 3rd vehicle I have purchased from an Earnhardt dealership....Plymouth Caravan (yes, really), Honda Pilot (great vehicle), and now the Toyota Venza. You guys are the best and after the experience I had at a different Toyota dealership in the area your professionalism really shined through and my family appreciates how we were treated at Earnhardt Toyota. Look forward to working with you guys in the future for our vehicles. More

This dealership looks after all of the customers that do business w/ them. They looked out for me and others around as i observed the staff while waiting on my car to be completed. Very good people working business w/ them. They looked out for me and others around as i observed the staff while waiting on my car to be completed. Very good people working at this dealership, keep up the professional attitude towards ur custmers and most of all the work you do on our vehicles!! Happy New Years to you all!!! More

Tony Chavez was really outstanding. I think most people dread having to buy a car; I'm no different. This was the greatest experience and made the purchasing of my Prius really a joy. The service was k dread having to buy a car; I'm no different. This was the greatest experience and made the purchasing of my Prius really a joy. The service was knowledgeable, non pressured, friendly, and quality. These people actually cared that I got a good deal and the right car for me. I would highly recommend seeing Earnhardt Toyota and ask for Tony. He won't steer you in the wrong direction for you and you will get a good deal. More

I had service done on my 2008 Toyota Tacoma while under warranty. There were many service bulletins regarding my truck, and Earnhardt knocked them all out, and was great. Vanessa Villalobos is wonderful warranty. There were many service bulletins regarding my truck, and Earnhardt knocked them all out, and was great. Vanessa Villalobos is wonderful to work with, and very professional. I had one vibration/howl with my 5 speed manual transmission in fifth gear that was persistent. Earnhardt replaced the rear end, the drive shaft and rebuilt the 5 speed manual all on different service visits - - - above and beyond what I'd expect from any dealer. Each of these visits did require persistence on my part - - - each time I documented the problem and rode with a tech, but ultimately they would relent, and diagnose and pull/replace parts. The problem persisted. I was told that a Toyota "Field Engineer" would have to approve pull and replace with a new transmission unit. As an auto mechanic and a rotorcraft transmission engineer, I finally pieced together the BLUF (Bottom Line Up Front) Chain of events that caused the problem. The drive shaft had slung a weight, and the drive-shaft vibration destroyed the output shaft bearing. Simultaneously, the input shaft bearing (known to be problematic in the R155 5 speed manual transmission) went out. I figure during the rebuild, they did not replace the output shaft bearing, as there was a lot of play. This caused a resonant vibration/howl at certain speeds and drive-line torques that persisted after the rebuild, which was part of the original problem. I tested my theory by installing used transmission I found in a salvage yard for $600. Problem solved. Output shaft bearing play is gone, and so is the problem. The 5 speed gearbox performs beautifully now. Dis-assembly of the old transmission showed they did a great job on the rebuild, they just missed the output shaft bearing - - - a $10 component. So here's the kicker - - - ONE MONTH later, a service advisor calls me at home. He is cheerful, and says, "We'd like to take a look at your truck's transmission, our "Toyota Field Engineer" is in town!". I informed him I had pulled and replaced the unit myself and fixed the problem in my one car garage. His response: "Hey man, all's well that ends well, right! LOL [with a chuckle]. I was not impressed. I informed the advisor, that, "It ended well for Earnhardt Toyota, but not for me, as I am out $600 plus my own time and labor with skinned knuckles." He hangs up. In summary, Earnhardt Toyota jumped through a lot of hoops, but at the end of the day did not solve the problem. They were in over their heads on this one. I'd like to be upset about this, but judging them by the yardstick of what I expect from a dealer service department, they did OK. More