Earnhardt Toyota

Awesome! Everyone we dealt with had a awesome attitude and made us feel very welcome. It was a great experience all around and would recommend this dealership Everyone we dealt with had a awesome attitude and made us feel very welcome. It was a great experience all around and would recommend this dealership for all services. More

Wyn made the process easy and pleasurable. Couldn't say more, Wyn was a terrific associate, he made the process of buying our Highlander seamless. We actually spent more time learning how to op Couldn't say more, Wyn was a terrific associate, he made the process of buying our Highlander seamless. We actually spent more time learning how to operate the electronics and options than was spent in purchasing the car. More

Lack of checklist Salesperson was great up to sale. Post sales was fair to poor. The car already had 66 miles (about 24 miles were accounted for - what were the other Salesperson was great up to sale. Post sales was fair to poor. The car already had 66 miles (about 24 miles were accounted for - what were the other 30 used for?). I paid a premium for a special order and expected low mileage (such as 36). Did not expect it to be used possibly as a demo. The salesperson had assured me that the car would be stored in the garage and not available for demos as in essence it had been "sold". Salesperson could use some training on the car features especially the Technology Package. I asked him to stop making up answers that did not make sense. He did point me to a Service Advisor who was very knowledgeable - I would like to express my appreciation to Vanessa who was very helpful. There was also a man in Parts who was knowledgeable on how the Traffic App worked as the salesperson was giving me incorrect information. There were other technical matters he helped me with and I just wish I remembered his name. Prior to picking up the car and realizing there was 66 miles on the car I asked him to ensure that the car was clean. Needless to say the windows were not cleaned even though the salesperson assured me it had been detailed. Apparently there is a 3-5 day wait to clean the windows after the tint is applied (the car had been there for a week). Also, The car had a spill on the illuminated door sill and on the drivers side floor. The salesperson was unable to remove it and told me "that is how 'steel' is". Even though I attempted to show him the illuminated sill on the passenger side he was uninterested. I had to go to Home Depot where they were willing to help remove the chemical (and NOT paid any commission). When I returned with the car the Detail Man noted immediately the scum on back window and haze throughout. He did a very good job of cleaning the windows! Tires had 42 psi when 33 is recommended. The salesperson did not understand that since the car was sitting in the garage for 2 hrs that this would be a cold tire reading even though he tried to convince me that since it was hot outside that this could NOT be a cold tire reading!! The finance people failed to 'deselect my name' OR 'upload my name to the 700Credit system' to prevent the adverse credit notice letter that I received which was VERY disconcerting since I had paid off the house based on credit approval on the day I picked up the car. As a result of the above I think a checklist should be used and there be one point control to ensure matters such as these are taken care of prior to car pickup. Also to note the salesperson should know more about the product he is selling for post sales support. More

Great dealership I had a great experience working with Subash Kumar. We love our new car, which they had the only one in the state. We drove from Tucson and it was wel I had a great experience working with Subash Kumar. We love our new car, which they had the only one in the state. We drove from Tucson and it was well worth the drive. Thank you guys. More

Awesome experience So far the best dealership in AZ, they made it very easy to buy, the overall process was very smooth , finance was first, Mishu was very helpful So far the best dealership in AZ, they made it very easy to buy, the overall process was very smooth , finance was first, Mishu was very helpful More

Great car buying experience. This is the second car we have purchased from Earnhardt Toyota and they have delivered great service every time! Mike Erickson was upfront and extrem This is the second car we have purchased from Earnhardt Toyota and they have delivered great service every time! Mike Erickson was upfront and extremely helpful. We got the car we wanted with little hassle and great terms. More

Toyota Camry purchase Purchasing my vehicle from this dealer was super easy and quick. The staff was great and kept me involved through the whole process. They gave me a Purchasing my vehicle from this dealer was super easy and quick. The staff was great and kept me involved through the whole process. They gave me a great rate and my sales person was AMAZING. More

New 4-Runner My vehicle needs changed following the purchase of a new Highlander a year and a half ago, they did a great job helping me find a vehicle better suite My vehicle needs changed following the purchase of a new Highlander a year and a half ago, they did a great job helping me find a vehicle better suited to my needs. More

absolutely great I've been a customer at Earnhardt Toyota Scion for a long time and my last car purchase from them was in June 2016. Jake Pendic,the sale associate who I've been a customer at Earnhardt Toyota Scion for a long time and my last car purchase from them was in June 2016. Jake Pendic,the sale associate who worked with me that day, was very knowledgeable,professional and patient. Everyone,from the GM,salesman,finance manager and service department,were so helpful and great. They all made my car buying experience very good and "PAINLESS". Thank you. Jenny More

Earnhardt Toyota Scion is the Best My wife and I are completely satisfied with our new car buying experience and customer care we received from Earnhardt Toyota Scion. We appreciate the My wife and I are completely satisfied with our new car buying experience and customer care we received from Earnhardt Toyota Scion. We appreciate the whole dealership, from Joe Masiello, General Sales manager, to the sales department team and Service department team. They did everything they could to make sure we were not only happy with buying the right car with the best price in town, but also with receiving the best customer service and care from them. We wanted to thank Mr. Masiello for all the help that he and Earnhardt Toyota Scion dealership have given us when we were frustrated with the work performed by their contracted vendor after we purchased our new Highlander on Memorial day. When we were upset with our bad luck with our new car, Mr. Masiello’s warm words “I will make you happy” was so impressive to us. These words we have heard many many times in our life, but yesterday, his words really warmed our hearts. He kindly and patiently listened to us and believed us. He also kindly and patiently laid out his plan and options to solve the problem. Without any arguments and debates, we felt that we were well respected and fairly treated. In less than 30 minutes, he kept his word to make the customer happy. We reached a deal that was 100% satisfactory. We were so happy with his generous decision, and we were very grateful to him and Earnhardt. We also appreciated the service from his Service department team. We would like thank James Vento, Parts and Service director, he handled our problem properly and professionally, he is not only a good man but also a good business man. We also would like to thank April Jacob, Internet Sales Director, and Jack Shen, eCommerce Sales Manager, they provided us the best service when we purchased our car. Especially Mr. Shen, he is a very knowledgeable and experienced sales manager, he really understands customer needs. With their help, we made a deal to buy the new Highlander car that was exactly what we needed in less than 30 minutes. Also, the deal was the best when compared to the other dealership’s offers that we obtained that week. I have already shared my story about Earnhardt Toyota Scion with friends and colleagues, and they all said that they would like to buy car from Earnhardt in the future. Furthermore, they will tell this story to their friends and friends. Earnhardt is the best. My wife and I will recommend Earnhardt Toyota Scion to anyone we know wanting to buy a car and we will definitely buy from this dealership again when looking to make another purchase. Xin Ming Jiang More