Earnhardt Lexus

Horrible Customer Service- Grid Lock on their deal With excellent credit and purchasing 5 cars in the last 4 years we are very dissatisfied with the service given with this purchase. My wife and I went With excellent credit and purchasing 5 cars in the last 4 years we are very dissatisfied with the service given with this purchase. My wife and I went to Earnhardt Lexus thinking we would receive the same quality of service and fairness in price that we have received in the past from other Earnhardt dealerships. This was not the case. The sales person (Joe) and sales manager (Doug) were both unwilling to move on the price of the vehicle, trade in value of cars, interest rate, days until first payment, they lied about car being at best price (including employee discount- which wasn't applied), made snide/ unnecessary remarks, hostile with us (because we tried to have another dealership get the vehicle for us), and unwilling to work on getting extended warranty terms that we wanted. Three hours later and the only customers in the store, when we were ready to walk away was when they were willing to budge a tiny bit on the interest and came back with a better extended warranty offer that still was not good enough/ what I wanted. My wife ended up having an anxiety attack on the sales floor from the frustration and pressure. The only reason we left with the vehicle was because I wanted it for my business. I will never go back to this dealership again and will be leaving negative feedback and passing our experience by word of mouth. My wife has contacted the GM of this store to let him know of the issues we experienced. He was very pleasant and apologetic, states he will look into the matter and get back to my wife. The financial guy, Brandon, is the only guy I believe there to actually follow through with what he said he would- try to find us a lower interest rate and will see if he can get the first payment pushed back to 90 days. He has been in contact with us and continues to work to find us a better deal. More

Bought a new 2016 RX, fantastic experience with Mike Testani Bought a new Lexus yesterday - it is an amazing vehicle! I'm glad I went with Earnhardt Lexus as the service and pride they show as a family-owned de Bought a new Lexus yesterday - it is an amazing vehicle! I'm glad I went with Earnhardt Lexus as the service and pride they show as a family-owned dealership is top notch! Comfortable customer areas with snacks and drinks were available. My new car buying experience was worry-free and they handled every question & concern I had. Julian Ruiz took a lot of time to go over every inch of my new car with me and made sure I knew what every button, lever and knob did! Would definitely purchase a vehicle from Earnhardt again. Made me feel good that Earnhardt family members were present at the dealership and even got to meet & speak with Bull Earnhardt (Tex's grandson). More

$4500 Mistake! (Final: $1500 mistake) Went to Leo to extend the lease on my current Lexus - I didn't want to put a deposit down for a new lease. Leo ran some numbers and told me I had put Went to Leo to extend the lease on my current Lexus - I didn't want to put a deposit down for a new lease. Leo ran some numbers and told me I had put a $4500 security deposit down on my current car and would get that back, and only needed to put $3000 down on the new lease. The monthly payments were lower, (though Leo had calculated a 3 year lease when I wanted 2). That is clearly a no-brainier! I get the new car home, after 3 hours at the dealership with prep and paperwork. Leo calls me the next morning to tell me he made a mistake - there is no $4500 security deposit. But his manager offered me $500! Leo went on and on about how they don't have $4500 to give me! I am done with Earnhardt - I won't service, lease or buy from them again. I'm still considering returning the car. The bottom line is they do not take responsibility for their mistakes, and that is just bad business. Update: Received a call from the GM 2 business days later. He offered to take back the new car and give me my old car back. We spent 20 minutes on the phone with my explaining why this was not acceptable and that the responsible solution was to refund me $4500. The GM would not budge. Finally I requested a refund of the down payment I made for the new car, which was $3000. He said he would call me back after he asked Leo if he would write a personal check. At the end of the day, the GM called to state that I will be receiving a check for $3000. I cannot give a higher rating on customer service since I had to write poor reviews and refuse to do anymore business with Earnhardt before getting a partial refund. 4-5 star service is doing the right thing for the right reasons. More

Great experience at this dealership This was undoubtedly the best experience I have ever had at a car dealership in my life. I would recommend them to my friends and family members. This was undoubtedly the best experience I have ever had at a car dealership in my life. I would recommend them to my friends and family members. More

Leo Suhargo at Earnhardt Lexus - Ask for him! Simply put, Leo will help make buying a Lexus easy. Leo has excellent product knowledge and is very patient and kind. He really listened to what we Simply put, Leo will help make buying a Lexus easy. Leo has excellent product knowledge and is very patient and kind. He really listened to what we wanted in the car and then worked with us to help us find it. He is a great communicator which is important when purchasing a Luxury car because you want to get exactly what you want and Leo is determined to see that you will be happy in your purchase and leaves no detail to chance. His level of service is truly unequaled and is so refreshing. Leo is a customer service professional and you will benefit from his years of experience in the automotive sales industry. Get your car buying experience off on the right foot and ask for Leo Suhargo and Earnhardt Lexus. More

Leo is the best! We recently had the pleasure of buying the first 2016 RX that was available at Earnhardt Scottsdale Lexus and to say that we are blown away, by both t We recently had the pleasure of buying the first 2016 RX that was available at Earnhardt Scottsdale Lexus and to say that we are blown away, by both the SUV and service, is a huge understatement! This SUV is absolutely stunning! The service that we received from Leo Suhargo was impeccable. He is very kind, knowledgeable and personable. He constantly kept us informed about the status of our vehicle and even called a few days after we took the car home to make sure everything was ok. He took care of every last detail. If we are even in need of another car we will definitely go see Leo again! More

Perfect Thanks to Jan Person and Bull it was worth the wait thanks for dealing with this very difficult customer who just happens to be in the business also Thanks to Jan Person and Bull it was worth the wait thanks for dealing with this very difficult customer who just happens to be in the business also More

Earnhardt earned my heart! Leo Suhargo at Earnhardt Scottsdale Lexus is the best sales man I have ever worked with. He was very professional and friendly and accommodated all ou Leo Suhargo at Earnhardt Scottsdale Lexus is the best sales man I have ever worked with. He was very professional and friendly and accommodated all our needs. He paid close attention to fine details and request we made and fulfilled the same. I would definitely work him again for my future car needs. Earnhardt Scottsdale Lexus team is awesome, they were very courteous and treated us with respect and care. They also the best in the valley when it comes to pricing. More

A very easy, pleasant experience Listening to my son-in-law's recent experience in purchasing of a new Lexus I350, I was told their experience at Earnhardt Lexus was a low pressure, i Listening to my son-in-law's recent experience in purchasing of a new Lexus I350, I was told their experience at Earnhardt Lexus was a low pressure, informative one. We were interested in a used Lexus GX that had the capacity to tow a Razr and had room for the grandkids. My son-in-law referred me to David Bader of Earnhardt Lexus who had sold him his car. David was low pressure and informative; we felt very comfortable with him. After test driving a used GX and asking a million questions, we realized it was a small step up to a new 2016 GX. They had one with just the right equipment (no kidding) we were looking for and we drove it home. As a guy who views shopping cars like going to the dentist, I was pleasantly surprised by our experience. If you are looking for an informative, no pressure experience, look up David Bader at Earnhardt Lexus. More

A car purchase can be painless, in fact, pleasant! We decided it was time to again drive a Lexus. Much to our delight, we found that David Bader had returned to the dealership. David had assisted us We decided it was time to again drive a Lexus. Much to our delight, we found that David Bader had returned to the dealership. David had assisted us with previous vehicles and we have always considered him the gold standard. We test drove several models and David shared the details of each vehicle, answering any questions. Upon returning from the test drive, we completed some brief financial paperwork and then were presented with the financial options. David makes the process most enjoyable and shouldn't selecting a new vehicle be just that?! He is courteous, knowledgeable about his product and a most pleasant man. The dealership is a relaxing atmosphere, geared to making the customer comfortable. Driving a Lexus is a joy and purchasing one at Earnhardt from David Bader is a wonderful way to start the journey. More