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Earnhardt Lexus
Phoenix, AZ
614 Reviews
Our dealership was built in 2016 and features a café, concierge services, a large service department, in-house financing and an extensive selection of new and certified pre-owned Lexus models.
Here you will find an incredible selection of new and certified pre-owned models, including the RX, ES, NX and IS. We are proud to be part of the Earnhardt Auto Group and are a family-owned and operated business. In fact, our manager/owner is in the office daily helping customers.
At Earnhardt Lexus we keep things simple. We are committed to achieving 100% customer satisfaction and go above and beyond to make your visit exceptional. Our top priority is to make your visit fast, easy and straightforward.It's this dedication to world-class service that has earned us numerous customer satisfaction awards over the years. In fact, we've been a part of the Phoenix, AZ community since 2012. Our community is very important to us and we are a proud supporter of the Phoenix Children's Hospital.
If you're looking for an incredible selection of Lexus vehicles and a simple shopping process we invite you to give us a try. Experience the world-class customer service we are known for with a visit today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 614 reviews
September 07, 2019
Terrific Service My new Lexus IS a joy to drive and the service department is the best experience in automotive service that I have ever experienced. Completely satisf My new Lexus IS a joy to drive and the service department is the best experience in automotive service that I have ever experienced. Completely satisfied. Our salesman Suk is perhaps the most knowledgeable person I have ever met on his product, very professional, courteous, and willing to go out of his way to assure the customer of the best possible experience and outcome. Andrew Wilson in the service department delivered to me an unequaled example what a Automotive Service Department must reflect and deliver; Good Faith, Honesty, Professional Automotive Repair Of Unequaled Quality. Cleva made the finance experience completely friendly and under zero pressure, something in all my years of car buying I had never experienced. More
by Combatdoc
August 31, 2019
They waited until warranty expired to tell me My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It wa My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It was up to the dealer to notify customers about the issue and the warranty enhancement program to fix the issue. It wasn't until after it expired in May 2018 they tell me it will now cost $3,772 to repair instead of being free. It is unbelievable to me that a luxury brand like Lexus with a quality dealer would treat customers like this. We will never buy another Lexus where they will not honor obvious design flaws. Lexus has had two class action lawsuits dismissed by saying they would fix all cars with the issue but they never did contact customers or fix the cars. I hope we can get another class action lawsuit started where the court listed to customers instead of the lies from Lexus. More
by gregh
Employees Worked With
Dudley Barnum, Heather Fiaschi
August 19, 2019
Top Notch Service Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it. More
by jmt
Employees Worked With
August 19, 2019
Service and Maintenance Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. More
by Pete
Employees Worked With
August 08, 2019
First time here, Last time going anywhere else! Service was done on 8/7/19. First off, one of the nicest dealerships i have been to. Heather was amazing and attentive through the entire process. The Service was done on 8/7/19. First off, one of the nicest dealerships i have been to. Heather was amazing and attentive through the entire process. The paperwork and such was seamless. No excessive waiting. Highly recommend the dealership and Heather to anyone that needs service on their vehicle. More
by jwdrums
Employees Worked With
Heather Fiaschi
August 08, 2019
Always great service Dudley has taken care of my car since 2012 and I’ve always trusted him and his decisions for what is best for my car. Dudley has taken care of my car since 2012 and I’ve always trusted him and his decisions for what is best for my car. More
by Pit
Employees Worked With
Dudley Barnum
August 06, 2019
Professional Customer Service Andrew Wilson and his team always makes me feel welcome and treats me and my family as valued customers. He goes over & above, Andrew is TOP NOTCH! Andrew Wilson and his team always makes me feel welcome and treats me and my family as valued customers. He goes over & above, Andrew is TOP NOTCH! More
by Bradley
Employees Worked With
Ken Green, Andrew Wilson
August 04, 2019
New Car Check In The folks here are great! They make sure you are comfortable, keep you updated via text on progress and make you feel important and valued The folks here are great! They make sure you are comfortable, keep you updated via text on progress and make you feel important and valued More
by Trish1of7
Employees Worked With
Andrew Wilson
August 02, 2019
Best sales experience you could ask for. We shop at Earnhardt Lexus because we always are treated with the utmost respect from Leo Suhargo. Earnhardt is not the closest Lexus dealership to o We shop at Earnhardt Lexus because we always are treated with the utmost respect from Leo Suhargo. Earnhardt is not the closest Lexus dealership to our home but believe me when I say, Leo is worth the drive. He gives you his undivided attention, works with you to make sure you are satisfied with the product and the price. We have purchased several Lexus' over the years and will continue to work with Leo for any future purchases. More
by Debbie
July 26, 2019
Perfect experience Andrew took care of my maintenance and gave me a free loaner for the time of service. I recommend the dealership team of Leo for sales and Andrew fo Andrew took care of my maintenance and gave me a free loaner for the time of service. I recommend the dealership team of Leo for sales and Andrew for service. More
by Susan
