Earnhardt Lexus

Made an appointment for 9AM on Wednesday 9/13. Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told no loaners were available! I asked for a Lyft to get home. I called at 11AM to find out status. I was told my car was still in the queue. Surprising to me since the purpose of an appointment is to get a service done at a scheduled time. I guess if you sit there and wait they service it right away. If you do not, they put you at the end of the line! Also I was told they run out of loaners because the people do not return them when they are supposed to! That is TMI to a Customer. Basically admitting they can not do their job! Finally my car was put into service at 2PM! It turns out I had a puncture in one tire. So the free service ended up not being free. Anyway, the takeaway is to ensure they will have loaner cars when you have an appointment. We all have lives to live and can not sit at a dealership to get service priority. Especially when we make an appointment. By the way I believe my service person, Richard, is not responsible for the loaners? More

Fantastic service advisor. Took the time to explain everything I needed and texted when my Lexus was ready Took the time to explain everything I needed and texted when my Lexus was ready More

Jan and Cleva made this a positive experience. Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly rec Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly recommend! More

Holly was the best! She treated us like family, and made our whole experience very pleasant. She treated us like family, and made our whole experience very pleasant. More

I was totally impressed when I bought my Lexus here five months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. More

Very much appreciated Rob and the staff. Everyone was patient as we walked through a large decision, and we never felt pressured. It was the best car buying experience we have ever had. Everyone was patient as we walked through a large decision, and we never felt pressured. It was the best car buying experience we have ever had. More

Working with Suk Chang is a real pleasure. Also Mia the delivery specialist was exceptional. Also Mia the delivery specialist was exceptional. More

Rick Johnson in Service has always looked out for our best interest and prioritizes service that is required at a fair price. It’s rare to find someone so knowledgeable, honest and trustworthy, but Rick best interest and prioritizes service that is required at a fair price. It’s rare to find someone so knowledgeable, honest and trustworthy, but Rick exemplifies remarkable service every time. Leo Surargo in Sales is amazing to work with. His low pressure, personable, genuine approach is a relief to work with and welcomed. Leo went above and beyond to help us locate the perfect vehicle and around the budget we were comfortable WTH. Both Rick Johnson and Leo Suhargo are like family. Both are reliable, trustworthy experts and a pleasure to work with. Thank you guys. More

Armin listened and understood the importance of me bringing the car in for an unexpected problem. The problem was addressed without hesitation. Armin was very accommodating and helpful. bringing the car in for an unexpected problem. The problem was addressed without hesitation. Armin was very accommodating and helpful. More

Clean, modern, spaceous, overall great buying experience. Took some negotiations but got what I think is a good deal. Took some negotiations but got what I think is a good deal. More