Earnhardt Honda

We made the terrible mistake of going to the dealership Glendale. The worse experience in 30 years of car purchasing. After visiting a few dealerships closer to home, I had phoned to inquire on the Odyssey Glendale. The worse experience in 30 years of car purchasing. After visiting a few dealerships closer to home, I had phoned to inquire on the Odyssey noted on line and spoke with Graham Faria. Graham was by far the best auto sales rep I have had the pleasure of purchasing a car from. No hype, sales pitch or pressure. Our Sales Manager was Michael Martin. Again, despite the "dickering" over the price of vehicle and details it was not a bad experience. In the future we will definitely seek out Graham for any future car (new or used) purchases. Thank you Earnhardt Honda! More

My wife and I recently went to Earnhardt Honda after being offered what we thought was the best deal on a 2012 Honda Pilot. We are both happy with the price we paid but the overall experience left a lo being offered what we thought was the best deal on a 2012 Honda Pilot. We are both happy with the price we paid but the overall experience left a lot to be desired. We dealt with Efrian who treated us well. Efrain asked for a deposit to hold the car we wanted and after a couple of days we returned and offered our down payment. Efrain informed us the car had been taken “off the lot” and no down payment was necessary since he had “put it aside” and it would not be sold. I told Efrain we would be by in two days to pick up the car. We had financing approved from our financial institution when we arrived and things were running smoothly, we then were informed the car we had chosen had been sold over the weekend. The new car offered to us had several more miles on it than the previous car we were told we could have. After knowing we had money in hand, Efrain asked us to sign for a credit check. I refused since we were not being financed through Honda or their financial institutions. Leo Resecker, Sales Manager, immediately came to our table and informed us that it was “the law” and we had to sign the credit application. I informed Leo that it was not “a law” and we would not be signing a credit application. Leo then informed us that due to the “Patriot Act of 2011” if we refused to sign the credit application a background check would be done on us. I informed Leo we had nothing to hide so let a background check be done. Leo immediately said “OK, we can skip the application.” Keep in mind that every time a “credit check” is run against your credit, your credit score drops (multiply this by 5 or 10 financial institutions). Our sale progressed and nothing else was ever said or done about a credit check or background check. This “strong arming” done by car dealers needs to be stopped and could be if consumers would do their homework. Don’t let this happen to you. I have read over the “Patriot Act” and the only thing I could find relating to finances talks about opening new accounts with banking institutions. After researching further, the best I can find is car dealers do this so they can get you to finance through their financial institutions and obtain more commission from the banking institutions they deal with. With money in hand our deal should have lasted an hour at the most, but we spent three hours there. This is totally absurd! A friend recently bought a used car through a “Mom and Pop” dealer with money in hand and was on his way in 30 minutes or so. Shame on Earnhardt Honda! My only hope is after posting this is that it does not have any adverse affects on the servicing of our new car since Earnhardt Honda may be doing the servicing on our new car. By the way, I also left with a free oil change for our “delays and inconveniences” (Whoohoo). The above reasons are "why" I rated this dealership as I did. More

Had a great experience at Earnhardt Honda, Terry Burns is awesome to work with, he worked hard to get me in the car I wanted at the payment I needed. Mary Jo Chace awesome to work with, he worked hard to get me in the car I wanted at the payment I needed. Mary Jo Chace More

From the beginning to the end this by far was my best car buying experience. The staff made sure all my needs were met. Thank you James and thank you Honda. buying experience. The staff made sure all my needs were met. Thank you James and thank you Honda. More

Terry Burns was very helpful and patient with us as we had trouble deciding on package and colors. This is the second new Honda we have purchased from Earnhardt this yeas. Great people to deal with. had trouble deciding on package and colors. This is the second new Honda we have purchased from Earnhardt this yeas. Great people to deal with. More

My wife and I went on a Sunday to look into purchasing a new 2012 Accord EX for her that I seen online. Terry Burns helped us from the beginning and was great. They matched a lower price I had seen online s new 2012 Accord EX for her that I seen online. Terry Burns helped us from the beginning and was great. They matched a lower price I had seen online somewhere else without any questions. When I told them the loan rate I was approved for at my credit union they didn't just match it they made it way lower. Terry and the others were awesome. Too bad I only drive Chevy or I would go there for my next car! Thanks guys, Mike & Cynthia More

Earnhardt Honda is an amazinf dealership. No hassle sales and no BS through the finance department. Max McCarthy is a great sales representative and I would recommend him to anyone I know. He respect sales and no BS through the finance department. Max McCarthy is a great sales representative and I would recommend him to anyone I know. He respects business relationships and establishes an excellent rapport with his customers. My wife and I purchased our new 2012 Honda Odyssey on July 4th and he handled our sales process with respect. No sales and pushy BS. There was no bull in our sales process and I feel that we got an honest clean deal. No fluff... Thanks Max for your great effort. John and Gina More

Received 3 emails with a "solid" price for a 2012 EX Civic. Included in the last email was an out the door price. I went to Earnhardt Honda and asked for Cindy, the sales person who had emaile 2012 EX Civic. Included in the last email was an out the door price. I went to Earnhardt Honda and asked for Cindy, the sales person who had emailed me with the price. I had a copy of the email with me. She immediately told me that her computer had messed up and there was no way they could sell the car to me at that price. How does a computer mess up if you are typing in the prices??? Bait and switch, a very common (I guess) tactic to get you in and then find an excuse to not sell you the car they quoted. What is so sad about the whole thing is; I was willing to buy from them anyway, I have bought three Hondas from Earnhardt before. Another thing that was interesting is, I received a quote from Bell Honda that afternoon that was even less then the quote Cindy had given me for the same car. I emailed her about it and she told me that Bell Honda lies to you about the price that they couldn't be trusted to sell you a car at the price Bell had quoted.... hypocrit... Best advice, I guess there are no truly honest car dealers so just get the best price you can and realize they do not see integrity the same way most of us do. More

Took my car in (18k miles) for a routine oil service and the service dept (Karen) lied to me about my Cabin Filter, telling me that it had "rodent infestation" and quoted me a price of $90 to replace it. I the service dept (Karen) lied to me about my Cabin Filter, telling me that it had "rodent infestation" and quoted me a price of $90 to replace it. I declined the repair. When I picked up my car and subsequently turned on the air conditioner, there was a very loud noise coming from the glovebox, which of course, I'd never heard prior. When I got home after stopping to pick up the $18 filter and (very easily) pulled out the one that Karen had said was rodent infested, it was clear that they (the dealership) had stuffed a large amount of insulation UNDER the filter. How does a baseball size wad of insulation get UNDER the filter? Meaning that it would have to PASS THROUGH the filter as a large intact wad of insulation. ??? And, btw, no sign of any rodent fur or feces. As a result my husband who had had his oil change done there a month earlier, pulled out the filters that they had told him need to be replaced (he'd declined also) and turns out they were in good condition and far from needing to be replaced. We had both had our Honda's serviced by our long trusted dealership days before relocating to AZ , a few months earlier, so knew that the filters, etc were relatively new. When I called the GM to complain, he had nothing to say but, "sorry". More

Stay away. Let me start by saying, I didn't even get inside the building at this place. My wife and I parked our car, and got out to browse the used cars. Before we'd crossed from customer parking to wh inside the building at this place. My wife and I parked our car, and got out to browse the used cars. Before we'd crossed from customer parking to where the cars were parked, a salesman was on us. My wife politely let the salesman know that we were just checking out what they had, and would let him know if we had questions. He told us that he would not let us look at the cars they had on the lot unless he knew what we were looking for. He further told us we were not allowed to look at the cars unless he followed us around. When we told him that we didn't know ourselves exactly what we wanted, he replied by saying: "I can't just come to your house and walk around, can I?" I told him that he in fact didn't live at his place of work, and we promptly left. We went down the street to the Mazda dealer and were treated with a much greater amount of courtesy, which led to the purchase of a vehicle. Earnhardt Honda has lost my business as well as anyone else I can tell about them. More