Earnhardt Chrysler Jeep Dodge Ram
Gilbert, AZ
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Carson and Bilal went out of their way to help me with my purchase, the vehicle had warranty issues but they were very responsive and made sure I was taken care, thank you both very much! purchase, the vehicle had warranty issues but they were very responsive and made sure I was taken care, thank you both very much! More
Every time I go in, I’m greeted with a smile! Most of the time when you’re going into the service center, you’re probably not having the best day! The smiles and welcomed are much appreciated! Most of the time when you’re going into the service center, you’re probably not having the best day! The smiles and welcomed are much appreciated! More
Efficient, courteous, knowledgeable, straightforward, clean, great facility. Overall great experience and will recommend to family and friends. CJ, Justin, and Cedric were great to work with and went abo clean, great facility. Overall great experience and will recommend to family and friends. CJ, Justin, and Cedric were great to work with and went above and beyond to get us what we wanted. More
Tiana and Josh are honestly the best customer service personnel I have had in a the last 5 years. They always get back to me, make me a priority, and resolve any concerns. I highly recommend Earnhardt in personnel I have had in a the last 5 years. They always get back to me, make me a priority, and resolve any concerns. I highly recommend Earnhardt in Gilbert. More
Unreal treatment by business office and later by management. Went there to buy a new van, cash sale no finance. All went well until the business office where William the business agent asked us to management. Went there to buy a new van, cash sale no finance. All went well until the business office where William the business agent asked us to answer some marketing questions on a electronic tablet. Questions such as if we have a garage, how many miles we plan to drive, etc that had nothing to do with the purchase. When I said we didnt want to he said "I will stop.the transaction then." I could not believe my ears and he said it was mandatory that we answer. He called his boss in and then denied telling us the transaction would be cancelled! After this, he wanted to go over in detail the extended warranties available even though we told.him we were not going to take any and I explained that we had been there over three hours, it was 109 degrees outside and my wife and dogs were waiting in the car for my dad and I. He didnt care, stating he wanted to go over it all so we couldnt say two years from now that he didnt even though we could sign off declining them. I finally got up and waited outside and my dad finished with him. We both should have cancelled the deal and left. One of the agreed on items was that a hitch would be installed this same week so.that my dad would have his scooter lift available for him as he is handicapped. The next morning, we got word that the service department would need several days to obtain a hitch and now wanted an additional $2300.00 for installation! I checked with a local company that would do it for $500.00 but they could not do it until 11 days later. I asked if since we paid cash for.the new van if we could keep ours with the lift until the new one.had the hitch installed as we had medical appointments he would.need the scooter for. They said no, and cancelled the whole deal and refunded our money. What a waste of time. I have bought many cars over the years and had never been even asked to answer marketing questions as part of the buying process let alone told we would have to cancel the transaction if we didnt. My advice, get EVERY detail in writing and as soon as things go bad just leave. Never again!! More
Highly professional team that provided a solution to our needs. Krislyn and Eddie are incredible to work with. Again, great experience as this is our 3rd truck purchase. I highly recommend this dealership. needs. Krislyn and Eddie are incredible to work with. Again, great experience as this is our 3rd truck purchase. I highly recommend this dealership. More