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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,171 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,171 reviews

February 03, 2024

Went in for an oil change and ended up bying a set of tires,which i really needed.Stacey Spradley found me copons to help me out with the cost!Thanks Stacy that really helped me out with my buget. More

by daveevadaveyoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Dave! Thanks for sharing your positive experience with us. We're glad that Stacey was able to assist you in finding coupons to help with the cost and that it helped you stick to your budget. We appreciate your business and hope to see you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Feb 05, 2024 -

daveevadaveyoine responded

Good Job!!

February 01, 2024

It was absolutely a fantastic encounter. Chad Mason was awesome as was everyone else. Thank you, Richard More

by chippurr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Mason
Feb 02, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Richard! Thank you so much for your kind words. We're thrilled to hear that you had a fantastic experience with Chad and our team. Your feedback means a lot to us. We appreciate your support and hope to serve you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 27, 2024

This is the worst service department ever! ! I have been trying to make an appointment online for months now! No luck the calendar is booked forever I then try to online chat where they kee More

by m.colasurdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Feb 05, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We appreciate you bringing your concerns to our attention and you bringing your vehicle back in last week, but unfortunately, we will need to have our technicians examine your vehicle. Once examined, we can decide together the best course of action for your vehicle. Should you change your mind and would like us to perform a diagnosis, please contact me and I will be happy to set up an appointment for you. Regards, Josh Utley Service Manager josh.utley@earnhardt.com 480-756-3599

January 25, 2024

Tiana is outstanding. .. I've know her for years now and she always has been/is kind, courteous, knowledgeable and responsive. It's obvious she always is doing her best for More

by John & Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi John & Karen! Thank you so much for your kind words about Tiana. We are thrilled to hear that she has consistently provided excellent service and support. We're lucky to have her on our team, and we appreciate your recognition of her dedication. Have a great day! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 19, 2024

I purchased my 2022 Ram Mega Cab from Earnhardt. I've had to return a few times for recalls and have had the pleasure of dealing with Doug Miller. It's nice to have a service person who keeps me inf More

by fs.silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi fs.silva, thank you for choosing us! We're glad to hear that Doug has provided you with excellent service and kept you informed throughout the process of your purchase. We appreciate your loyalty, even with the distance, and look forward to continuing to serve you! Regards, Victoria Smith victoria.smith@earnhardt.com

January 18, 2024

Everyone that I dealt with during the purchase process were so professional, knowledgeable, and genuinely friendly. Our sales person was James and he did an incredible job. He and his manager even allow More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Botos, Richard (finance), Justin (manager
Jan 19, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Steve, thank you for your kind words and for choosing our dealership. We are thrilled to hear that our team provided you with a professional and friendly experience. We appreciate your recommendation and are here to assist you with any future needs. Congratulations on your new ride! Regards, Victoria Smith victoria.smith@earnhardt.com

January 18, 2024

Last week our Wagoneer steering locked up but was covered by warranty. Normally, I avoid Service Departments at cost because of the time suck out of your day. However, Marvin at Gilbert Jeep were fast & h More

by James C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi James, thank you for sharing your positive experience with our Service Department! We're glad Marvin provided excellent communication and found you a loaner car quickly. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 16, 2024

Came in for 3 recalls. No issues. Jeep cherokee 2022 4xe. Gave me rental car. Great team More

by BCherokee2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi BCherokee2022! Thank you for choosing Earnhardt CDJR. We're glad to hear that everything went smoothly and that our team provided you with a rental car. If you have any more questions or need further assistance, please don't hesitate to reach out. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 12, 2024

Burt was very kind and courteous. I had a baby with me and he didn’t rush me to leave and get in my car. He even offered to get me a water! How sweet! I wish there were appointment sl More

by kbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your kind words, kbb. We apologize for any inconvenience with the appointment system, but we're glad you had a smooth oil change. We appreciate your feedback and hope to serve you again soon. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 12, 2024

They treat you honestly and offer excellent customer service. I have bought 2 vehicles thru Earnhardt dealerships and highly recommend them More

by grapplincoach71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Bates
Jan 12, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for being a valued member of the family! We look forward to delivering another excellent visit in the future. Enjoy your new ride! Regards, Victoria Smith victoria.smith@earnhardt.com

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