Duval Ford - Service Center

Good overall service - took longer than expected; however technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room cle technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room clean and will come back More

Sheila is great. She is very attentive. Young man in shop was saying the f word & I could hear it outside. Will sit inside next. was saying the f word & I could hear it outside. Will sit inside next. More

GREAT IN AND OUT QUICK SERVICE FOR A OIL CHANGE AND TIRE ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL More

Enjoy my new 2013 ford focus. pleased with the service department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. More

I went in for a scheduled oil change and the service was great. Natalie answered all my questions and got me in and out of there quick. great. Natalie answered all my questions and got me in and out of there quick. More

Good job Of service provided by duval ford; I'm always pleased with the service provided by this company without any doubt of their capabilities. always pleased with the service provided by this company without any doubt of their capabilities. More

Called Duval ford on 12-30-13 told them my AC unit was putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that a switch and sensor was bad and part was in stock and would be replaced at no cost to me as it was under warranty . I have taken my Fusion in for oil changes and other scheduled services and have always been treated great. David in the service department is a pleasure to work with always keeps you informed what is going on and how long it should take. great job More

Very helpful. James was aware that my service would take time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. More

Took my 2013 Ford F-150 in for it's first service. The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered refreshments and made sure I was all set. A short while later she came and advised the vehicle was done...I couldn't believe how quickly they performed their service. I'll definitely tell neighbors and friends about the great service I received at Duval Ford. V/r Lieutenant Commander Victor O. Roman, USN, Ret. More

Andrew said 1.5 to 2 hours to complete service. Job was done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes that extra step to ensure I am completely satisfied. You are lucky to have such a customer dedicated employee! More