Duval Ford - Service Center

OUTSTANDING SERVICE!!! I have worked with Dave Leon on my last couple of visits to Duval. A totally dedicated and passionate professional to work with! A great service dep I have worked with Dave Leon on my last couple of visits to Duval. A totally dedicated and passionate professional to work with! A great service department is taking real good care of me and my 2014 Fusion-love that car! More

A/c repair and shocks. Oil change service also Sheila did a wonderful job relaying my concerns to the tech. Sheila was very concerned about my previous problems and assured me I would be taking ca Sheila did a wonderful job relaying my concerns to the tech. Sheila was very concerned about my previous problems and assured me I would be taking care of. I was and am very satisfied with the work and the technician Mike M. Thank you Sheila for your concern and help. More

Outstanding I had contacted Dan Hodges because I was having a hard time finding a place who could repair leather seats in my daughter's car. He said they could do I had contacted Dan Hodges because I was having a hard time finding a place who could repair leather seats in my daughter's car. He said they could do it and to bring it over. Richard Jordan and the whole service team is incredible. I had to send my daughter over there to get new seat covers for her car. They gave her a dealer car while it was being fixed. They went the extra mile to find the covers for the car and get it done in the short time she was in town. They treated her with utmost respect and friendliness and she said she never has been in such a friendly and happy car place before. The work was exceptional. The price was unbelievable. This was our second experience with this dealership repair and we were amazed both times. More

great service Richard Jordan knows how to treat customers and gets you great service. He takes the time to make sure you get what you expect. Will be returning..... Richard Jordan knows how to treat customers and gets you great service. He takes the time to make sure you get what you expect. Will be returning....... More

Satisfied Great service team, very courteous and professional. Exceeded expectations and forecasted turnaround time, especially for an unscheduled quick lane se Great service team, very courteous and professional. Exceeded expectations and forecasted turnaround time, especially for an unscheduled quick lane service for a Saturday. Satisfied = Returning Customer More

Suspension Inspection/Front End Alignment All personnel that I came in contact with were very helpful, courteous and professional. From the appointment set-up, to the actual work on the car, t All personnel that I came in contact with were very helpful, courteous and professional. From the appointment set-up, to the actual work on the car, to the check-out process. And I was kept informed if any delays or major issues came up (none did) throughout the entire process! I've gone to other dealerships, but I'm happy with this one. Guess what? I'm coming back! Thanks JJ and Guy! More

Service performed on my 1997 Cobra SVT 4.6 Was most impressed with the mechanic Guy's attention to detail; finding the discrepancy on my rear end of my Cobra. "Thanx", Guy for your professional Was most impressed with the mechanic Guy's attention to detail; finding the discrepancy on my rear end of my Cobra. "Thanx", Guy for your professionalism. More

awesome experience My experience with the service department has been the best. They are always willing to help you with your check in and to help speed up the process t My experience with the service department has been the best. They are always willing to help you with your check in and to help speed up the process to et you out fast. More

great experience I had a great experience with the team checking my car and quickly taking care of my issue. Team was professional and answered my questions. Very h I had a great experience with the team checking my car and quickly taking care of my issue. Team was professional and answered my questions. Very happy with my experience and will definitely come back for any other needs. More

Service plan downfall Every time I have used the service plan, the oil change appointment takes at least 2 hours. 2 hours for an oil change is unacceptable. Every time I have used the service plan, the oil change appointment takes at least 2 hours. 2 hours for an oil change is unacceptable. More