Duval Ford - Service Center

Suspension Inspection/Front End Alignment All personnel that I came in contact with were very helpful, courteous and professional. From the appointment set-up, to the actual work on the car, t All personnel that I came in contact with were very helpful, courteous and professional. From the appointment set-up, to the actual work on the car, to the check-out process. And I was kept informed if any delays or major issues came up (none did) throughout the entire process! I've gone to other dealerships, but I'm happy with this one. Guess what? I'm coming back! Thanks JJ and Guy! More

Service performed on my 1997 Cobra SVT 4.6 Was most impressed with the mechanic Guy's attention to detail; finding the discrepancy on my rear end of my Cobra. "Thanx", Guy for your professional Was most impressed with the mechanic Guy's attention to detail; finding the discrepancy on my rear end of my Cobra. "Thanx", Guy for your professionalism. More

awesome experience My experience with the service department has been the best. They are always willing to help you with your check in and to help speed up the process t My experience with the service department has been the best. They are always willing to help you with your check in and to help speed up the process to et you out fast. More

great experience I had a great experience with the team checking my car and quickly taking care of my issue. Team was professional and answered my questions. Very h I had a great experience with the team checking my car and quickly taking care of my issue. Team was professional and answered my questions. Very happy with my experience and will definitely come back for any other needs. More

Service plan downfall Every time I have used the service plan, the oil change appointment takes at least 2 hours. 2 hours for an oil change is unacceptable. Every time I have used the service plan, the oil change appointment takes at least 2 hours. 2 hours for an oil change is unacceptable. More

Service I am always very happy with the service that I receive from Duval Ford. I never feel like I am being coerced into paying for service that isn't neces I am always very happy with the service that I receive from Duval Ford. I never feel like I am being coerced into paying for service that isn't necessary. More

oil change Bought a used truck from a private seller and i wanted a record of oil changes by the company the truck came from. The service was excellent and it w Bought a used truck from a private seller and i wanted a record of oil changes by the company the truck came from. The service was excellent and it was done on a very prompt time. I did have an appointment and did have to wait a extra few minutes because there was three cars in front of me when i got there so i dont think having an appointment matters because i still had to wait. More

Ford Truck I had purchased a used Ford truck and after purchasing it developed a bad miss. Jason worked with me and was able to give me the reasons for the miss I had purchased a used Ford truck and after purchasing it developed a bad miss. Jason worked with me and was able to give me the reasons for the miss. He gave me a price to fix the issue and the issue was taken care, the truck now runs great. Jason is very conscientious employee and always has the customer's best interest in mind. Duval has a very good asset and employee with him. More

oil serviced My 2013 F-150 was due it's regular oil change and tire rotation. The customer service department was great everything I needed was done and completed My 2013 F-150 was due it's regular oil change and tire rotation. The customer service department was great everything I needed was done and completed one happy customer. More

Tire Replacement Needed a new tire for low mileage Ford vehicle purchased earlier in the year from Duval. Duval was able to locate tire quickly and take care of my is Needed a new tire for low mileage Ford vehicle purchased earlier in the year from Duval. Duval was able to locate tire quickly and take care of my issues. Also, scheduled an appointment the next day to bring vehicle back in for complete tire and front end check up due to circumstances of tire having to be replaced. Service department took care of everything needed in a timely and professional manner. More