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Duval Ford
Jacksonville, FL
1,729 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,729 reviews
June 30, 2023
Second time using Duval Ford and both times were excellent. alden.davis@duvalford.com was great about keeping me updated on my order and Ryan in the service department helped me get the items added excellent. alden.davis@duvalford.com was great about keeping me updated on my order and Ryan in the service department helped me get the items added that I wanted.. the facility was nice too. I had an excellent experience with the folks at Duval Ford. More
by Dennis
Employees Worked With
Alden Davis
June 29, 2023
I am very happy with the service I received at Duval Ford, I went in as a result of a screw that had stuck in the side wall of my tire. The service manager (Toelken Andy) told me that he would attempt t Ford, I went in as a result of a screw that had stuck in the side wall of my tire. The service manager (Toelken Andy) told me that he would attempt to get a replacement tire by that afternoon it was about 12:3 0 when I stopped in. He called call me at about 2 pm for me to return to the shop, I missed the call. I just happened to go back in the next morning, my tire was replaced and I was on my way out in about an hour. I really appreciate the call and the speedy service not to mention the courtesy. More
by galnd5
Employees Worked With
Toelken Andy
June 28, 2023
Arlington area take a little extra time to come here instead of COGGIN because they really treat you like a person and I've been to Coggin and unless your there for a oil change your appointment means n instead of COGGIN because they really treat you like a person and I've been to Coggin and unless your there for a oil change your appointment means nothing to them. Even their parts dept staff will shut you down without even looking on the computer to see if your part is available if they think your model is to old. Twice DUVAL has proved to me Coggin is just to big for their britches and and doesnt care for their customers. I want to give a big shout out to Bruce Miller for his professional treatment and willingness to go the extra mile to help me, And a special shout out to the parts department for looking in the computer and seeing that they could get my dimmer switch button when COGGIN would not. More
by mustang2009
June 23, 2023
The first thing that stood out to me about this dealership was that I didn’t feel like I was pressured or bombarded with salespeople as I walked in. Everyone was very nice and helpful. Leighton wa dealership was that I didn’t feel like I was pressured or bombarded with salespeople as I walked in. Everyone was very nice and helpful. Leighton was very helpful and sold me my first jeep. From beginning to end he was very knowledgeable and patient. There was no pressure. He made sure to give me all the information I needed and also checked on me to see if I enjoyed my new ride afterwards .. That’s awesome . I decided to buy my car here because of the customer service. I’ve been to many dealerships but this one was different and I definitely recommend. A little goes a long way and I hope that anyone else that goes here experiences the same as I did. 👍🏾👍🏾👍🏾 More
by Chardonay
Employees Worked With
Leighton Brown
June 22, 2023
Top notch Quick lane service department. Service advisor Andy explained everything involved with my 150,000 mile maintenance. The courtesy ride wasavailable as soon as I checked in. Andy con Service advisor Andy explained everything involved with my 150,000 mile maintenance. The courtesy ride wasavailable as soon as I checked in. Andy contacted me concerning additional work I might want performed as he listened to my concerns and driving habits. He is one of the reasons I have been bringing my car to Duval Ford for 10 years. More
by dave110743
June 21, 2023
The team has been very helpful in arranging and follow through with a courtesy delivery close to our new out of state residence. through with a courtesy delivery close to our new out of state residence. More
by wojo124
