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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
5.0
1,736 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,736 reviews

July 27, 2023

I received courteous support from all staff that I worked with at Duval ford. They were all friendly. My repairs were done in a very timely manner. More

by The Gribbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Meade
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Jul 28, 2023 -

Duval Ford responded

The Duval Service First promise includes knowledgeable, friendly team members - clear communciations and great time management. Duval Ford appreciates the 5 star recognition from the Gribbens.

July 24, 2023

Great service from Mark when getting my car fixed. Explained everything for me and gave helpful advice More

by bfriend1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark M
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Jul 24, 2023 -

Duval Ford responded

The Duval Service First promise includes clear communications plus a complimentary multi-point inspection so you stay well informed on the health of your vehicle. Thank you befriend1 for the 5 star vote of confidence for Mark and Duval Ford on Cassat Avenue.

July 16, 2023

The A/C was finally fixed right in my Expedition after several attempts in previous months. More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay - Service Dept.
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Jul 17, 2023 -

Duval Ford responded

Thanks Anthony for sharing your 5 star feedback. Duval Ford appreciates the opportunity to diagnose and repair your vehicle.

July 05, 2023

I have purchased several trucks from Duval and always have them serviced there. From purchase thru service they are excellent. Highly recommend Duval Ford and staff. More

by richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado
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Jul 10, 2023 -

Duval Ford responded

Duval Ford thanks you Richard for sharing your 5 star review with our sales and service teams.

July 05, 2023

I can’t even begin to describe how happy we are with Duval Ford and THE BEST DEAL we could possibly imagine! Angel Mattos, Billie Brown and Daniel Harris worked diligently and patiently with me to take More

by Taylor Perkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Mattos, Billie Brown, Daniel Harris
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Jul 05, 2023 -

Duval Ford responded

Duval Ford loves to hear our customers go home happy. Thanks Taylor for the 5 star review covering every aspect of your visit - introductions to driving off the lot.

July 02, 2023

I was a Saturday morning walk-in and I received fast, friendly, and professional service without incident. Duval Ford service department is on of the best I have experienced especially when it comes to c More

by ToniaLWilliams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Joseph, maybe Jeff
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Jul 05, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback Tonia. It's always great to hear when our service time is on schedule and providing the best customer service.

July 01, 2023

I came in and met Leighton Brown at the dealership with a very specific need and he was able to get me taken care with a better deal than I had hoped for! Make sure if you go there to ask for my man! He did More

by corky1701
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
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Jul 05, 2023 -

Duval Ford responded

Thanks Corky, you are another Duval Real Deal happy customer - Duval Ford makes the car buying experience real fair, real fast and real friendly.

June 30, 2023

Second time using Duval Ford and both times were excellent. alden.davis@duvalford.com was great about keeping me updated on my order and Ryan in the service department helped me get the items added More

by Dennis
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alden Davis
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Jun 30, 2023 -

Dennis responded

Awesome place

June 29, 2023

Leighton was absolutely fantastic and helpful. Got an amazing car and he spent all day helping us get exactly what we wanted. Thank you! More

by ash
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
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June 29, 2023

Excellent service from Tammy! Friendly staff and wait time is minimal. I highly recommend for service. More

by Deb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tammy Milligan
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