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Duval Ford

Jacksonville, FL

5.0
1,729 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,729 reviews

August 09, 2023

This is an outstanding dealership. Away from home, my daughter, a student at JU, took her car in with several issues. Mark, the service manager, sprang into action provided her with a More

by gurarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (Service Manager)
Aug 14, 2023 -

Duval Ford responded

Great to hear Duval Ford and Mark provided good piece of mind for your daughter. Thanks gurarie for the 5 stars.

July 29, 2023

Duval Ford was great to deal with they made buying a car easy. Awesome people More

by harrellamber80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldi
Jul 31, 2023 -

Duval Ford responded

Thank you harrellamber80 with the 5 star feedback for the Duval Real Deal car buying experience. Duval Ford make it real fast, real fair and real friendly.

July 29, 2023

Juan Bicioso was very helpful when we called and when we came in the next day More

by bellinger00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Vicioso
Jul 31, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for Juan. Thank you bellinger00.

July 27, 2023

I received courteous support from all staff that I worked with at Duval ford. They were all friendly. My repairs were done in a very timely manner. More

by The Gribbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Jul 28, 2023 -

Duval Ford responded

The Duval Service First promise includes knowledgeable, friendly team members - clear communciations and great time management. Duval Ford appreciates the 5 star recognition from the Gribbens.

July 24, 2023

Great service from Mark when getting my car fixed. Explained everything for me and gave helpful advice More

by bfriend1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark M
Jul 24, 2023 -

Duval Ford responded

The Duval Service First promise includes clear communications plus a complimentary multi-point inspection so you stay well informed on the health of your vehicle. Thank you befriend1 for the 5 star vote of confidence for Mark and Duval Ford on Cassat Avenue.

July 16, 2023

The A/C was finally fixed right in my Expedition after several attempts in previous months. More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay - Service Dept.
Jul 17, 2023 -

Duval Ford responded

Thanks Anthony for sharing your 5 star feedback. Duval Ford appreciates the opportunity to diagnose and repair your vehicle.

July 05, 2023

I have purchased several trucks from Duval and always have them serviced there. From purchase thru service they are excellent. Highly recommend Duval Ford and staff. More

by richard
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado
Jul 10, 2023 -

Duval Ford responded

Duval Ford thanks you Richard for sharing your 5 star review with our sales and service teams.

July 05, 2023

I can’t even begin to describe how happy we are with Duval Ford and THE BEST DEAL we could possibly imagine! Angel Mattos, Billie Brown and Daniel Harris worked diligently and patiently with me to take More

by Taylor Perkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Mattos, Billie Brown, Daniel Harris
Jul 05, 2023 -

Duval Ford responded

Duval Ford loves to hear our customers go home happy. Thanks Taylor for the 5 star review covering every aspect of your visit - introductions to driving off the lot.

July 02, 2023

I was a Saturday morning walk-in and I received fast, friendly, and professional service without incident. Duval Ford service department is on of the best I have experienced especially when it comes to c More

by ToniaLWilliams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Joseph, maybe Jeff
Jul 05, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback Tonia. It's always great to hear when our service time is on schedule and providing the best customer service.

July 01, 2023

I came in and met Leighton Brown at the dealership with a very specific need and he was able to get me taken care with a better deal than I had hoped for! Make sure if you go there to ask for my man! He did More

by corky1701
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
Jul 05, 2023 -

Duval Ford responded

Thanks Corky, you are another Duval Real Deal happy customer - Duval Ford makes the car buying experience real fair, real fast and real friendly.

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