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Duval Ford
Jacksonville, FL
1,783 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,783 reviews
May 06, 2019
Excellent service Chris was my service representative very attentive and informative easy to talk to and understand a big reason I use your service department. I recei Chris was my service representative very attentive and informative easy to talk to and understand a big reason I use your service department. I received a loaner as there was a few recalls they had to repair on my truck it was a new vehicle very clean and nicely appointed fun to drive. Don’t remember the girls name who helped with the loaner but she also was very pleasant to deal with and made the process very quick and easy. Your dealership on cassette is very nice modern but comfortable it was a nice experience all the way around. Thanks More
by Sqebs02
Employees Worked With
Chris Smith
May 03, 2019
Very Happy with this Dealership Thank you very much! Sherrod was very easy to work with and was very professional. I would recommend Duval Ford. Thank you to the entire team at Du Thank you very much! Sherrod was very easy to work with and was very professional. I would recommend Duval Ford. Thank you to the entire team at Duval Ford. :) More
by DocFos4
Employees Worked With
Sherrod Anderson
May 01, 2019
GT350 - 2019 Duval Ford provided an excellent car buying experience from start to finish. My salesman, Larry Beverly, was a true professional and allowed me to tru Duval Ford provided an excellent car buying experience from start to finish. My salesman, Larry Beverly, was a true professional and allowed me to truest enjoy the process of building my GT350. He was knowledgeable, polite, and most importantly, he was available. Any time I needed something he was there. I highly recommend this dealership and will most definitely buy from them again in the future. More
by GT350
Employees Worked With
Larry Beverly
April 30, 2019
Easy to work with I wanted to add a trailer hitch to my explorer. Tony ordered the part while I was headed out of town. When I got back I emailed him and we scheduled I wanted to add a trailer hitch to my explorer. Tony ordered the part while I was headed out of town. When I got back I emailed him and we scheduled an appointment which best met my needs. It was for 8:30 am and he took the keys at that time and had me out the door by 10:30. From what I can see, the work looks great. More
by Debbie Z
Employees Worked With
Tony Burnsed
April 26, 2019
Fast, easy and no haggling. From the time I walked up to the dealership until the time I drove away in my new vehicle, I felt very comfortable. They are not pushy at all. I was a From the time I walked up to the dealership until the time I drove away in my new vehicle, I felt very comfortable. They are not pushy at all. I was able to make a confident decision without having to deal with shady sales people. The process went very quickly. Will definitely be back. More
by Cacck
Employees Worked With
Joshua
April 26, 2019
New Ford Focus 2018 I went in for service and left with a new car !!! Drew is a great no pressure, professional sales person help me buy and showed me what I asked for wi I went in for service and left with a new car !!! Drew is a great no pressure, professional sales person help me buy and showed me what I asked for with absolutely no up sales pressure. He also was calm cool and collected from start to close. Excellent experience.. Going into closing and the paperwork was painless and easy. (I usually detest this part) I left smiling all around and very highly recommend this dealer and this team. NO STRESS FOR LESS CASH. More
by mezoo
Employees Worked With
Mr. DREW LUTHER
April 24, 2019
Great service! The service department did a great job taking care of me. Allison was fantastic to work with and makes the process easy. Nice place to do business. The service department did a great job taking care of me. Allison was fantastic to work with and makes the process easy. Nice place to do business. More
by Mark
Employees Worked With
Allison
April 24, 2019
Awesome Service writer Christopher Carter was very professional. Everyone I met or spoke with was courteous and helpful. I was greeted at the drive and at the Service writer Christopher Carter was very professional. Everyone I met or spoke with was courteous and helpful. I was greeted at the drive and at the door. offered to wash my vehicle. More
by cabinet man
Employees Worked With
Christopher Carter
April 08, 2019
Chris was great with getting everything we needed . We had to bring our new truck in for a check engine light . Was told it was an evap leak that was fixed and the right passenger door would not ope We had to bring our new truck in for a check engine light . Was told it was an evap leak that was fixed and the right passenger door would not open. Dealer we bought it from literally 20 minutes after we left the check engine light came back on. Long story short we brought to the ford Dealership on Cassatt and we LOVE the service we have a fusion we take here for regular services. SO of course Chris was able to get everything taken care of and back to me by Friday for my Husband to get home and have his new truck back . Well a few days later the same thing check engine light again. Called Chris and he said oh man get it to be as soon as you can and I will get them to figure out what is going on ASAP. and of course it was figured out had a charcoal leak and everything was done and fixed and had been driving like a champ ever since. Thank you Chris for your help with everything ! We truly appreciate it . More
by jaxmc
Employees Worked With
Christopher Carter
April 06, 2019
2nd time 'round The staff, specifically Stan, took the time to listen to my concern especially when it came to the mechanic's failure to put back certain minuet plas The staff, specifically Stan, took the time to listen to my concern especially when it came to the mechanic's failure to put back certain minuet plastics screws under the hood. I believe Mike should have explained more in detail the battery issue and not just I need new one. Im very particular with this Mustang inside and out. This was a far more better experience than the one in November. More
by Liz S
Employees Worked With
Stan Farmer
