Duval Ford

Routine service Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as a guest. Keep doing with you do! More

The service rep was very helpful. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. More

Best Ford Dealer around My family has bought several vehicles from Duval Ford and we will continue to purchase all of our vehicles from here. They had the model and drivertra My family has bought several vehicles from Duval Ford and we will continue to purchase all of our vehicles from here. They had the model and drivertrain in in stock of the truck that i had been searching for. More

Found and fixed problem other service center couldn't I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engi I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engine damage and needed a new engine. My car is from 2012, but it already needed a new engine in 2017, so I knew that couldn't be it. I brought my car to the Ford dealership, and they told me I needed a cap replacement and a new timing belt. My car has been working beautifully since I got it back. Definitely going back there for future services. More

Best Customer Service Experience at a Dealership for repairs I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of.my service needs for my Ford, will be taken care of at Duval Ford. All Staff was severly polite, welcoming, courteous, and patient. Service Writiers were absolutely amazing. For the amount of work the needed to be done and without me on their schedule, the Service Team went above and beyond in customer satisfactiin by completing the service to my vehicle within 1 day. No quality was sacrificed either. 100% reccommendation to Duval Ford dor all of your service needs. -Richard, Customer of Duval Ford! More

Get individual treatment, not just a number Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource c Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource cleanong/detailing as to have consistency with the same great Duval Ford standards. Again, nothing that was not appropriately and promptly corrected. More

Professionals These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L ecoboost. They were courteous and professional, with helpful advice. I recommend this dealership if you need service on your Ford product. David Harris was great to deal with. More

Love our new explorer- Thanks Drew Great experience working with Drew and his team at Duval Ford. We bought a 2019 explorer and love it. Great communication throughout the process and t Great experience working with Drew and his team at Duval Ford. We bought a 2019 explorer and love it. Great communication throughout the process and they made sure we got exactly what we wanted. Would highly recommend this dealership to anyone in Jax. More

Always top notch service From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle was repaired on time. Great professional people and always happy to help. More

Oil Change Walked in to get a oil changed, thought it was gonna take forever but actually got out of there in a decent time, and the service was excellent Walked in to get a oil changed, thought it was gonna take forever but actually got out of there in a decent time, and the service was excellent More