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Duval Ford

Jacksonville, FL

5.0
1,736 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,736 reviews

November 03, 2023

The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. More

by Marilyn
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Delusa
Nov 03, 2023 -

Duval Ford responded

We call that the Duval Difference, going above and beyond customer expectations. Thanks Marilyn for the 5 star recognition.

November 03, 2023

I love Duval Ford. Everyone goes about and beyond. The place is clean and everyone's very nice More

by mcclellancathy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Nov 06, 2023 -

Duval Ford responded

Thanks mcclellancathy5 for recognizing Duval Ford's great customer service and top notch facility with 5 stars.

November 02, 2023

Billy, Kyle, and Jermaine are a great team and a credit to the dealership. They pay attention to the customer. More

by Michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Oreilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Raynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Barriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado, Sherrod Anderson
Nov 03, 2023 -

Duval Ford responded

Duval Ford aims to always put the customer first. Thank you Michael for recognizing Billie, Kyle and Jermaine with 5 stars.

October 31, 2023

Great service Great people. Your service department goes above and beyond the norm to ensure quality service. More

by JStricklandSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Duval Ford responded

The Duval Service First promise aims for 100% customer satisfaction. Thank you JStricklandSr for the 5 star review for Duval Ford on Cassat Avenue.

October 21, 2023

I think they did a great job! There was one detail of the car that an area was pealing which tells me it wasn't communicated or it was overlooked. More

by Ckb1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Dominguez
Oct 30, 2023 -

Duval Ford responded

Thank you Ckb1126 for your feedback. Please reach out to service manager Sheila McFarland to address your concern. 904-387-6541

October 20, 2023

I highly recommend Duval Ford. They listened to my concerns and requests when purchasing a used car. I left extremely happy and still very happy with my decision to get my used c More

by K.H.
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Raynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Duval Ford responded

Duval Ford thanks you KH for the 5 star feedback. Enjoy your new ride.

October 18, 2023

Leighton Brown was great to deal with. Made sure we had everything we needed. Got me thru the process as quick as possible and was very nice to talk with More

by kurtmarcello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
Oct 20, 2023 -

Duval Ford responded

The Duval Real Deal makes car buying real fair, real fast and real friendly. Duval Ford thanks you kurtmarcello for the 5 star recommendation for Leighton and our entire sales team.

October 17, 2023

Great, professional, clean, time efficient, quality work, I pleased with their services, and positive vibes More

by UNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Duval Ford responded

Duval Ford thanks you UNK for the 5 star recognition.

October 13, 2023

Duval Ford was very professional, knowledgeable, and professional. The dealership and the customer waiting area were very clean and bright. More

by terranceharris896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for our customer service and facilities terranceharris896.

October 07, 2023

I like the dealership, I’ve purchased many vehicles from this location. Great service department. More

by AveryCHenry50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Duval Ford responded

Thank you AveryCHenry50 for your continued business and 5 stars for Duval Ford on Cassat Avenue.

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