Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duval Ford
Jacksonville, FL
1,742 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,742 reviews
December 30, 2023
I purchased a semi-new 2023 Ford Mach-E GT Performance and traded my 2022 Ford Mustang GT, the experience was typical of most dealerships but I was overall happy with the dealership. You will get the nor and traded my 2022 Ford Mustang GT, the experience was typical of most dealerships but I was overall happy with the dealership. You will get the normal back and forth from the sales person and sales manager during negotiations and the good-cop and bad-cop routine, LOL. The only issue I had is they told me I should qualify for 4,000 tax credit with my EV purchase, but after further research, my vehicle is not qualified since its technically a used-vehicle and the purchase price cannot be over 25,000 to qualify for the 4,000 tax credit. If it was new it would qualify, but it is a 2023 with 4,000 miles so I do not qualify for the tax credit, bummer! More
by oz
Employees Worked With
Kyle Martin
December 26, 2023
I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. over 20 years and have always been more than satisfied with all aspects of my transactions. More
by cschull
Employees Worked With
December 22, 2023
Quality Service and Great Hospitality. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. More
by dancoz
Employees Worked With
November 04, 2023
Making the purchase for my Audi A5 Sportback over the phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class customer service. I'm so grateful and very appreciative for their kindness. More
by Emily110879
Employees Worked With
November 03, 2023
The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. go beyond what's required to satisfy the customer. More
by Marilyn
November 02, 2023
Billy, Kyle, and Jermaine are a great team and a credit to the dealership. They pay attention to the customer. to the dealership. They pay attention to the customer. More
by Michael
Employees Worked With
Other Employees :
Rafael Delgado, Bob Oreilly, Richard Tackett, Sherrod Anderson, Rafael Mejia
October 31, 2023
Great service Great people. Your service department goes above and beyond the norm to ensure quality service. Your service department goes above and beyond the norm to ensure quality service. More
by JStricklandSr
Employees Worked With
