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Duval Ford
Jacksonville, FL
1,720 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,720 reviews
February 07, 2019
Beat experience John Rhode is a wonderful Service Advisor. He is patient and willing to help. He is always prepared to explain everything in a way that is easy to und John Rhode is a wonderful Service Advisor. He is patient and willing to help. He is always prepared to explain everything in a way that is easy to understand and makes you feel comfortable that you have chosen the right place to fix your vehicle. More
by Cbrowning
Employees Worked With
Helpful February 06, 2019
Very nice folks....ALL! Took my RV in and had it fixed the next day. Full detailed explanation of repair. Even put up with my crappy jokes. Awesome team! Took my RV in and had it fixed the next day. Full detailed explanation of repair. Even put up with my crappy jokes. Awesome team! More
by Bawana
Employees Worked With
Christopher Carter, Cathy Hawkins
January 29, 2019
Wow, simply amazing One word I have to say about Duval ford is “WOW”. We purchased an SUV from them less than a year ago for my fiancé. We ended up at Duval Ford because One word I have to say about Duval ford is “WOW”. We purchased an SUV from them less than a year ago for my fiancé. We ended up at Duval Ford because we had such a bad experience at another dealership and I called them and explained what happened and they assured me they were different. Man, were they right! I just wish we would have gone to them first, but they were farther away from where we lived. We had a great experience with them when we purchased the SUV so I went back to them a month ago to inquire about a new truck. Long story short, we dealt with Kevin (GM), Rafeal (VP), David “Gunny” (Sales Rep) and his Wife Susan (Sales Rep). We felt that We were overloaded with kindness in a great way. Everyone bent over backwards to help us out and make us happy! We were in and out in an hour and drove off in another Ford vehicle as another very satisfied Duval Ford customer! I highly, highly recommend Duval Ford. They are all amazing individuals that truly care about ones experience in purchasing a vehicle from them. I will continue to purchase all further vehicles from them! Sincerely, Chris A very happy customer More
by Clentzke
January 27, 2019
Relaxing while I wait Ford has done a 100 degree turn around, I never mind waiting to get my oil change, they now have a spacious waiting room with big screens, a cute play Ford has done a 100 degree turn around, I never mind waiting to get my oil change, they now have a spacious waiting room with big screens, a cute play room and great coffee that’s actually always hot and with a variety of creamers and condiments. Service guys are so pleasant and thorough with my truck as usual. More
by Shelbys220
Employees Worked With
January 26, 2019
recall The dealer said it was going to be 2 to 3 hours it was done in 1 hour and half it was great saved me time thank you and waiting room and coffee is per The dealer said it was going to be 2 to 3 hours it was done in 1 hour and half it was great saved me time thank you and waiting room and coffee is perfect. More
by focuslike
Employees Worked With
January 24, 2019
Customer friendly Having to get your vehicle serviced is not something to look forward to, but Duval Ford has a service department that makes the experience easier. Having to get your vehicle serviced is not something to look forward to, but Duval Ford has a service department that makes the experience easier. More
by Steve
Employees Worked With
Sean
January 19, 2019
Best dang salesman and dealer in a 300 mile radius. I spent three werks at alot od dealerships who would not give me a deal and sgotguned my credit. I called Duval Ford and Mike was awesome. He is hones I spent three werks at alot od dealerships who would not give me a deal and sgotguned my credit. I called Duval Ford and Mike was awesome. He is honest and straight forward. Duval Ford is out to make a living not a killing. They pay more for trade ins and really do want to help cusumers. If u are in the market for a vehicle call Mike or go see him you wont regret it. More
by 👘#Kaysenis1#
Employees Worked With
Mike Murdock
January 13, 2019
Quality experience I've purchased from Duval Ford the last several years and got exactly what I had hoped for this time... Excellent Salesman (Luis) and Finance Manage I've purchased from Duval Ford the last several years and got exactly what I had hoped for this time... Excellent Salesman (Luis) and Finance Manager (Lionel). Even though there are at least 2 ford dealerships closer and countless number of other brand dealerships nearer to me, I knew the facilities and experience would be top notch at Duval. Luis (especially) perfectly listened to my requests for a new vehicle, went the added mile to ensure the my concerns were addressed and saw to the comfort of the decision. He even made sure my family's car's tire pressure was perfect for a long drive we had. Top notch in every way! Five stars for sure! More
by Cmdacook
Employees Worked With
Luis, Lionel
January 11, 2019
Great Always get great service from the service department. John is the best service advisor. I always ask for him when my car needs service. I won’t take Always get great service from the service department. John is the best service advisor. I always ask for him when my car needs service. I won’t take my car anywhere else. More
by Michielle
Employees Worked With
January 11, 2019
Fantastic Help This week I had my very first car buying experience. Needless to say I was rather nervous about the whole thing. When I met with Gunny, I believe he c This week I had my very first car buying experience. Needless to say I was rather nervous about the whole thing. When I met with Gunny, I believe he could tell I was unsettled and made the absolute best effort to make it as easy as possible. He was so kind and reassuring me that we would find a way to get me in the right car within my budget and he kept his word and did just that! I am driving the exact car I wanted and didn't get nickeled and dimed to death. He was so kind, and helpful. He made a way for a single mother to drive off in a safe dependable car for me and my children with a payment well within my price range. I am so grateful for his kind calm demeanor during my experience. If in the market for a car I will certainly be going back to see Gunny 1st! More
by HisCrownJewel123
Employees Worked With
David Moore
