Duval Ford

Confused The other day I had a little foul up - broke out a taillight on my Ford F 150 call the service department to set up an appointment and was asked if I The other day I had a little foul up - broke out a taillight on my Ford F 150 call the service department to set up an appointment and was asked if I had contacted Parts Dept to see if the part I needed was in stock. I said no and was transferred to Parts - now is when the confusion started - in the past I call the Service Dept tell them what I need, they put me on hold to check with the Parts Dept to make sure the part is in stock. Once it is determined that the part is in stock I make the appointment to get the repair done - come in get the work done and all's good. Not my job to see if the part is in stock unless I'm doing the work myself. * I was also quoted the wrong price for the part I needed. When I got to the dealership and explained everything it was taken care of in a professional and timely manner - Thank You. More

Grease seal was torn Our service rep Brad was excellent. We were checked in and our motor home was repaired in 3 hours. Both parts we needed were in stock saving us a re Our service rep Brad was excellent. We were checked in and our motor home was repaired in 3 hours. Both parts we needed were in stock saving us a return trip. Will definitely recommend Duval Ford Service Department to everyone.. More

Service was very thorough and visit was very efficient. Outstanding job by service department. Service writer was very good and appreciative of my time and needs. Time spent looking over your very spaciou Outstanding job by service department. Service writer was very good and appreciative of my time and needs. Time spent looking over your very spacious lot. Sales staff was very nice and willing to just talk about the various offerings. More

Buying was efficient and fair I was completely satisfied with Duval Ford. Negotiations were fair, and when it came down to buying, they got me out of the dealership quickly and eff I was completely satisfied with Duval Ford. Negotiations were fair, and when it came down to buying, they got me out of the dealership quickly and efficiently. Their sales and service people have always been friendly and personable. More

Recall item 1. Easy to make appt. 2. Very efficient during check in 3. Completed service before time indicated 4. Service Advisor was competent, and friendly 1. Easy to make appt. 2. Very efficient during check in 3. Completed service before time indicated 4. Service Advisor was competent, and friendly 5. Courtesy pick up driver, Cathy, was friendly, and efficient More

Excellent service Awesome with filing our extended warranty claim . And providing a rental vehicle while our vehicle was being worked on. Would recommend this dealers Awesome with filing our extended warranty claim . And providing a rental vehicle while our vehicle was being worked on. Would recommend this dealership to my friends/family. More

Ford Fusion Sport ... Perfect Transaction Recently purchased a Fusion Sport from Duval Ford. In fact, I drove 300 plus miles from Sunrise Florida to complete the deal and it was so worth the d Recently purchased a Fusion Sport from Duval Ford. In fact, I drove 300 plus miles from Sunrise Florida to complete the deal and it was so worth the drive. I communicated with Sales rep Drew Luther for about a week before driving up. We completed a very fair and satisfactory deal before I even left Sunrise. Drew and everyone else I dealt with while at the dealership are consummate professionals, My purchase at Duval Ford was the smoothest new vehicle transaction I've ever been involved in. I highly recommend this dealership if you're looking for a new Ford vehicle. More

Routine service Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as a guest. Keep doing with you do! More

The service rep was very helpful. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. More