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Duval Ford
Jacksonville, FL
1,737 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,737 reviews
August 30, 2020
Excellent customer service from the time I pulled into the service area to the time I left. My service adviser Ashley went above and beyond to make sure that my vehicle was serviced right, which another d the service area to the time I left. My service adviser Ashley went above and beyond to make sure that my vehicle was serviced right, which another dealership had failed to fix. I was from out of town and not from the area, but they made sure I was taken care of like I was a regular customer. More
by mcurtis859
Employees Worked With
Ashley Durst
August 29, 2020
Easy, friendly, hassle free purchase. Our car was in excellent condition and the price was competitive with other dealerships for the same make and model. excellent condition and the price was competitive with other dealerships for the same make and model. More
by lyndon_berwick
Employees Worked With
August 22, 2020
Excellent customer service and a timely repair! Whit made sure he kept me up to date on the status of my repair and parts. I would highly recommend Duval Ford. sure he kept me up to date on the status of my repair and parts. I would highly recommend Duval Ford. More
by ellisaa78
Employees Worked With
Whit Land
August 16, 2020
The best service experience in Jacksonville. They did The best service experience in Jacksonville. They did their best to make sure that I was taken care of. My Service rep went above and beyond to take The best service experience in Jacksonville. They did their best to make sure that I was taken care of. My Service rep went above and beyond to take care of me. More
by BobC
Employees Worked With
Cathy Hawkins
August 14, 2020
I drive over one hour to go to Duval, even to just have an oil change. There is another Ford dealer ten minutes from my house. That tells you how much I think of Duval. an oil change. There is another Ford dealer ten minutes from my house. That tells you how much I think of Duval. More
by mike
August 13, 2020
Had a budget of $12,000. Buying for my daughter. 1st vehicle for her. Just turned 18. Safety and reliability was focus. Looked at several vehicles. None met requirements. Salesman was very helpful. All vehicle for her. Just turned 18. Safety and reliability was focus. Looked at several vehicles. None met requirements. Salesman was very helpful. All vehicles were out of my budget. Management directed me to Honda CR-V. Best deal for money. Not at this dealership. I added money to budget for a total of $16,000. It met my requirement for my daughter. She will be able to have the ability to meet her requirements for school and career with this vehicle. Duval Ford was great in helping to find this vehicle and then bring it to dealership. Thank you from a father. You were a great experience and made it easy. More
by darrellthompson98@gmail.com
Employees Worked With
Richard Jordan, Ethan Seibel, Rafael Delgado
August 06, 2020
Sean Pimental was professional, courteous, and knowledgeable. He is the reason I will continue taking my vehicle to Duval Ford for service. He was very punctual, too. knowledgeable. He is the reason I will continue taking my vehicle to Duval Ford for service. He was very punctual, too. More
by jp.saenz
August 05, 2020
Susan was awesome. I will definitely buy again. She went out of her way to find the vehicle and even delivered it to me 45 mins away. Great job!! went out of her way to find the vehicle and even delivered it to me 45 mins away. Great job!! More
by Mheimbouch
Employees Worked With
August 03, 2020
Excellent!!!!! Duval Ford has always been my favorite ford dealership. Their customer service and positive attitude make the experience, and the reason i will alway Duval Ford has always been my favorite ford dealership. Their customer service and positive attitude make the experience, and the reason i will always do my business with them. More
by Twin0417
Employees Worked With
Richard, Shelia, Susan and Ashley
July 30, 2020
First service for new Ford Edge Greeted pleasantly by service staff, and even learned some more about settings on the vehicle. Loving the new Edge, and amazed at how easy most of Greeted pleasantly by service staff, and even learned some more about settings on the vehicle. Loving the new Edge, and amazed at how easy most of the features are to use. More
by Walter
Employees Worked With
I'm not sure of the staff members we worked with, but they were great
