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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
5.0
1,766 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,766 reviews

October 21, 2021

Always get good service at Duval Ford.Mark Meade was Always get good service at Duval Ford. Mark Meade was very helpful as always. Every time I have my car service everyone is very nice and helpful. More

by Julie Ryals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
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Oct 22, 2021 -

Duval Ford responded

The Duval Difference in service focuses on great customer service. Thank you Julie for the 5 star review for our service team and Mark.

October 08, 2021

Excellent communication and customer service from both Tino Lebran and Alden Davis!! Would highly recommend both associates to others! More

by Lamcdowell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tino Lebron
Other Employees : Tino Lebran and Alden Davis
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Oct 11, 2021 -

Duval Ford responded

Lamcdowell, you are another happy Duval Real Deal customer. The Duval Ford car buying process is real fast, real fair and real friendly. Thank you for the 5 star shoutout for Alden and Tino.

October 07, 2021

Great service, great price and great people! We love Duval Ford, Richard Jordan and Sheila McFarland along with their entire team. They are the absolute best in the business! More

by Big Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan, Sheila McFarland, Cathy Hawkins, Jose Negron
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Oct 08, 2021 -

Duval Ford responded

Duval Ford is proud of our service team and the excellent customer experience they provide. The Duval Difference is well represented here on Cassat Avenue. Thank you Andy for the 5 star feedback.

October 04, 2021

Buying a car is not high on my list of exciting things to do BUT working with Jr at DF was a GREAT experience. He was so knowledgeable, answered all our questions and found the perfect truck for us. No press More

by ptm.llc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Hart Jr.
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Oct 06, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback for Warren Jr and our Duval Real Deal buying process ptm.llc. Your experience proves we make it real fair, real fast and real friendly. Our sales associates are paid on customer satisfaction and volume, not on commission, so you can rest easy knowing they are working with you to find the best vehicle at the best price for your needs. It's all part of our Duval Difference.

October 03, 2021

Juan was great! I highly recommend him as your sales person! He made the whole process easy. More

by jmarasco16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan V. (SALES), Sherrod Anderson
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Oct 04, 2021 -

Duval Ford responded

The Duval Difference car buying experience is the Real Deal - real fast, real fair and real friendly. Our sales associates are paid on volume and customer satisfaction, not commission so you can rest easy knowing they will provide you with the vehicle you need at the best price. Duval Ford appreciates the 5 star review jmarasco16.

October 02, 2021

Service and parts department always go the extra mile to make sure the work is completed timely and cost effective. More

by chuckshields1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
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September 29, 2021

This service department takes incredible care of their customers. I would trust them for anything! More

by Mikayla
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ana in customer service and Bri at service front desk
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Oct 01, 2021 -

Duval Ford responded

Duval Ford is devoted to providing great customer service to earn you trust. Thank you Mikayla for the 5 stars to highlight the Duval Difference.

September 26, 2021

Staff was kind, courteous and kept me informed. The Service was completed in a timely manner More

by Kamaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tackett
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Sep 27, 2021 -

Duval Ford responded

Duval Ford is pleased to earn 5 stars on your recent visit Kamaro. Our entire team is dedicated to top quality performance and customer service. It's the Duval Difference.

September 23, 2021

Great customer service and communication by Tasha! Vehicle was ready when promised and was an easy process getting it picked up. More

by John B
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasha
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Sep 24, 2021 -

Duval Ford responded

Tasha's customer service is a 5 star experience at Duval Ford. Thank you John for the recognition.

September 21, 2021

Scam dealership, told me my trade worth $14,250, completely lied to me! Took it to another dealer who offered me 28,250. Your appraisal guy sucks! Will not Ever do business with crooks! More

by Mgvincent1961
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tino LeBron , no stars, Rafael Delgado, David Moore
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Sep 22, 2021 -

Duval Ford responded

Thank you Mgvincent1961 for your feedback. During each appraisal, Duval Ford performs a physical, technical and mechanical assessment of the vehicle which may have affected the value of your trade. If that wasn't the case, we are sorry we missed the opportunity to earn your business. We will share your feedback with management and take it into consideration as we keep improving our services.

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