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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
5.0
1,728 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,728 reviews

September 23, 2021

Great customer service and communication by Tasha! Vehicle was ready when promised and was an easy process getting it picked up. More

by John B
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasha
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Sep 24, 2021 -

Duval Ford responded

Tasha's customer service is a 5 star experience at Duval Ford. Thank you John for the recognition.

September 21, 2021

Scam dealership, told me my trade worth $14,250, completely lied to me! Took it to another dealer who offered me 28,250. Your appraisal guy sucks! Will not Ever do business with crooks! More

by Mgvincent1961
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tino LeBron , no stars, Rafael Delgado, David Moore
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Sep 22, 2021 -

Duval Ford responded

Thank you Mgvincent1961 for your feedback. During each appraisal, Duval Ford performs a physical, technical and mechanical assessment of the vehicle which may have affected the value of your trade. If that wasn't the case, we are sorry we missed the opportunity to earn your business. We will share your feedback with management and take it into consideration as we keep improving our services.

September 18, 2021

Great team at Duval Ford Warren Hart Sr- THANK YOU SIR for working Sunday with me to discuss the truck I came in Monday purchased. Warren took Sunday to help our business grow and for that we will not s More

by Ed@allaboutscreensjax.com
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hart Sr Warren Hart Jr Randy Finance Mgr
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Sep 20, 2021 -

Duval Ford responded

The Duval Ford sales team continually goes above and beyond to make satisfied customers, just another bonus from the Duval Difference. Thank you Ed@allaboutscreensjax.com for providing 5 stars for Duval Ford on Cassat Avenue.

September 18, 2021

I have been buying vehicles from Duvall Ford For 13 I have been buying vehicles from Duvall Ford For 13 years. Always treated with respect and get what I believe is a great deal, everyone there treats More

by Dawilliams68.dw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miss Diaz
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Sep 20, 2021 -

Duval Ford responded

Thank you Dawilliams68.dw for understanding what the Duval Difference is, 13 years now. The Duval Ford experience includes best price upfront so there is no need to haggle or negotiate and with commission-free sales associates you know they will provide you with the vehicle for your needs at the best price.

September 10, 2021

Great Service! My Truck runs Fantastic. Sean was an extreme Help getting things done and communicating with me the needs and time frame for completion. More

by hatcherj6945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 10, 2021 -

Duval Ford responded

Sean is an excellent advocate for the Duval Ford Service First promise, clear communications and great time management. Duval Ford on Cassat Avenue appreciates your 5 stars hatcherj6945.

September 08, 2021

Great service including pickup and drop off. They communicate with you and are very courteous. You would think that you stepped back in time! Except for this app which mandates x number of word More

by Alice N. Wonderland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the names!
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Sep 08, 2021 -

Duval Ford responded

Thank you Alice for rating Duval Ford's service pick-up and delivery option with 5 stars. Top-notch customer service keeps our customers happy and returning again for future service needs.

September 03, 2021

This is the second time I have worked with Allison and she kept me informed throughout the entire process of the repair. She is very professional. More

by Hendoo09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
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Sep 08, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for Allison and our service team. Our Service First promise includes clear communications and time management so you receive the best customer service in Northeast Fl.

August 23, 2021

Super happy with my experience here and my vehicle purchase. Many dealerships say they are "no pressure," but this one is legit no pressure. David "Gunny" Moore made sure I was completely happy with m More

by Matthew2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Moore
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Aug 25, 2021 -

Duval Ford responded

You are absolutely correct Matthew2000. The Duval Real Deal provides the best price upfront so there's no need to haggle or negotiate. And our sales associates are paid on volume and customer satisfaction - no commission - so you know you'll get the best vehicle for your needs at the best price possible.

August 17, 2021

Whit and crew were fantastic. Super impressed with Uber service. Great communication and very polite staff More

by Jewelmebaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whit
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Aug 18, 2021 -

Duval Ford responded

Thanks Jewelmebaby for the 5 star review for Whit and the entire Duval Ford service department. Our Service First commitment includes clear communications, knowledgeable staff and great time management. Complimentary transportation is also a plus.

August 13, 2021

Service department rocks. Much better than the Ford dealer at Regency. More

by Mifry1853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
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Aug 13, 2021 -

Duval Ford responded

Duval Ford is honored you trust us with the health of your vehicle. Our Service First policy focuses on top quality customer satisfaction. Thanks Mifry1853 for the 5 star review.

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