Duval Ford

The phone system does not work! I spent two days trying to set up a service appointment. I finally drove over to quick lane and then received excellent service. Justin Louque re I spent two days trying to set up a service appointment. I finally drove over to quick lane and then received excellent service. Justin Louque resolved all my problems. His efforts probably prevented my going to a different dealership. More

Service was on time did not take all day price was fair customer service was on time customer service was on time More

I initially experienced a little disappointment, but service advisor Michael was excellent and very professional. He truly made a difference in my experience. service advisor Michael was excellent and very professional. He truly made a difference in my experience. More

This is by far the best dealership with exceptional customer service. The team in the service department goes above and beyond. customer service. The team in the service department goes above and beyond. More

Were able to get me taken care of quickly with the recall. Very courteous and professional. recall. Very courteous and professional. More

Juan, helped me out and was very resourceful and helpful. Would highly recommended. In and out service! Would highly recommended. In and out service! More

I was stranded in Jacksonville pulling a fifth wheel trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situati trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situation and worked with me to get me back on the road again. She came to the customer waiting area several times to keep me informed as to even IF they COULD find a time to work on my truck. It turned out they had the part in stock and I was back on the road in a few hours. I cannot brag enough about the service I received. More

Service department does a great job, I recommend them for all service needs. The service advisor Mark R. Always goes above and beyond. all service needs. The service advisor Mark R. Always goes above and beyond. More

I had an outstanding experience shopping with Duval Ford! Gordon, Rameel, and Tino went above and beyond to ensure I had an excellent purchasing experience. I have every intention of recommending Duval Ford Gordon, Rameel, and Tino went above and beyond to ensure I had an excellent purchasing experience. I have every intention of recommending Duval Ford to anyone searching for a new or used vehicle! More

I can not brag on the service department of Duval Ford enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought it in for service the other day. Well my wife is now working from home part time. So she would have had to take off work to bring the car back by. Well they offered to come get the car from my house. Take it back to the dealership. Make the repairs and then bring it back to the house for her. They made the repair process effortless for her. I couldn’t be more happy with their service. I highly recommend them for all of your service needs. More