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Duval Ford

Jacksonville, FL

4.9
1,917 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,917 reviews

February 05, 2026

Will as a pleasure to work with. He kept me informed as the work progressed. More

by andybuist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge
Feb 06, 2026 -

Duval Ford responded

Clear communications are key to the Duval Service First promise. Thanks andybuist for the 5 star recognition for Will and the entire Duval Ford service team.

February 05, 2026

The sales experience was excellent. Mr. Davis was very helpful and efficient. Management was cordial and appreciative. The dealership was very busy so the finance manager helped process More

by williamroelle089
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Garcia
Feb 06, 2026 -

Duval Ford responded

Duval Ford strives every day to provide 100% customer satisfaction. Thanks williamroelle089 for the 5 star recognition for Maurice and the rest of the sales team.

February 05, 2026

Doing business with Tino, is doing business with family, he always goes above and beyond. Hands down best in the business. More

by Manuel Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tino Lebron Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 star salute Manuel for Tino and our entire sales team.

February 05, 2026

Everyone is fantastic and super helpful. Never had such a great time at a dealership where they treat you like family and not the next sale. More

by purecountry20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 stars purecountry20. We make car buying real fair, real fast and real friendly.

February 03, 2026

Friendly fast response, professional, respectful, the customer service was amazing I would recommend to anyone and I will never go anywhere else More

by robertdecker81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Thanks robertdecker81 for putting your trust in the entire team at Duval Ford on Cassat Avenue. Your continued business is appreciated.

February 03, 2026

Was greeted promptly when drove into the service lane. My service advisor was friendly and knowledgeable about the service I needed. They serviced my vehicle in a very timely manner. Highly recommend them More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Clear communications and great time management are key to the Duval Service First promise. Thanks DC for the 5 star recognition for your Duval Ford service team.

January 31, 2026

We came to Duval Ford looking for a larger SUV for our growing family, and Susan was absolutely phenomenal from start to finish. She helped us find the perfect vehicle—the Expedition Max—and her knowledge More

by Ziegler.tiffany22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Thank you Ziegler.tiffany22 for the 5 star recommendation and praise for Susan and your Duval Ford - Expedition Max - buying experience.

January 30, 2026

a real friendly guy who knew exactly what my fiance wanted just by looking at her this man knows exactly what hes doing. 10/10 highly recommend. More

by Azrael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tino Lebron Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Duval Ford responded

Duval Ford is honored to accept your 10/10 for Tino and your recent car buying experience. Thanks Azrael.

January 29, 2026

Got off to a rough start as being a first time customer there was a bit of confusion as to the reason for my visit. But once that was sorted out the service was excellent. The service rep, I believe was More

by kaufmanculebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela
Jan 30, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback kaufmanculebra. Great to hear your service visit finished strong.

January 29, 2026

I bought a Ford Maverick from Susan Moore at Duval Ford. Susan was fantastic, she knew everything about the car and helped me set up all the technology. If you're in the market for a vehicle go to Duval For More

by derekj0512
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2026 -

Duval Ford responded

Susan is a rockstar for the Duval Ford sales team. Thank you derekj0512 for sharing your 5 star experience.