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Duval Ford

Jacksonville, FL

5.0
1,737 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,737 reviews

September 24, 2022

Every one was awesome. No high pressure sales. Was out in approximately 2.5 hours. More

by Jlrbbns1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
Sep 26, 2022 -

Duval Ford responded

Thanks Jlrbbns1 for selecting Duval Ford as your dealership of choice for your recent car purchase.

September 22, 2022

When I made the appointment I was told it would take all day for the repairs, when I got to the dealer he said 1-1/2 hours. It only took 30 minutes. Good Job. More

by cst1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 23, 2022 -

Duval Ford responded

A very nice surprise - our Service First promise at Duval Ford means your receive an honest experience with great communications and time management. Thanks cst1951 for sharing you 5 star experience.

September 09, 2022

Excellent service - they did what they said and followed through. I was completely satisfied with the service More

by gregsbradshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Duval Ford responded

Great communication and follow-up are key to customer satisfaction. Thank you gregsbradshow for recognizing Duval Ford's service department with 5 stars.

September 09, 2022

My advisor was awesome and kept me informed through the process. Experience pays off with customers! More

by flyboi757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bafani
Sep 12, 2022 -

Duval Ford responded

Thanks flyboi757 for sharing your 5 star experience with Allison. Duval Ford provides continuing education courses for our entire team so every one stays well informed on the latest news, trends and processes.

August 31, 2022

I came in with know appointment and they was booked up and said they could help me but it would be a long wait. So I left but service writer said text me if it didn't work out for me and it didn't so More

by poolegolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Fisher
Sep 06, 2022 -

Duval Ford responded

Love to hear the service advisor was able to work you into the service schedule poolegolf. Great communications and time management are part of the Duval Ford Service First promise.

August 26, 2022

Great service, Proffesional and amazing vehicle . Very happy over all Wi te h facilities , servixe and rep More

by Danielfelix1611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Barriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado
Aug 26, 2022 -

Duval Ford responded

Duval Ford is pleased to receive your 5 star review Danielfelix1611. We take pride in providing the best customer service in town.

August 24, 2022

Mobile Service was on time. I like Mobile on Wheels. Thank You for the Service More

by glendaw651@yahoo.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

professionally, friendly. work completed on time as promised. pick up delivery is an excellent service! More

by gene0622.gw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Duval Ford responded

Duval Ford is proud to offer pick-up and delivery in our service and sales departments. Thanks gene0622.gw for the 5 star recognition.

August 14, 2022

I’ve purchased multiple vehicles here over the years and the people and service are consistently outstanding. I’d highly recommend to everyone. More

by Kanemichaelc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherrod Anderson
Aug 15, 2022 -

Duval Ford responded

Thank you Kanemichaelc for the 5 stars for Duval Ford's sales team. we appreciate your continued business and support.

August 12, 2022

I like that I was not being pressured into buying this car. Were able to freely ask questions concerning this car. The car dealer personnel was very professional and answered my questions accurately. Cust More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Duval Ford responded

Duval Ford loves to hear from our satisfied customers for the Duval Real Deal buying process - we make it real fair, real fast and real friendly. Thanks for your recommendations Elizabeth.

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