Duval Ford

My sales Associate Darlene Graham took amazing care of me before, during and after my purchase. She went back and forth with the dealership to get me the best price possible. She found me incentives such as before, during and after my purchase. She went back and forth with the dealership to get me the best price possible. She found me incentives such as a discount for disabled veterans and so on. Never once did she pressure me and it was more like "mom" looking out for you. If you are buying with Duval and want a real sweet honest to goodness person to purchase from be sure to see Darlene. She is great and from what I got from the experience, is she just loves to see people happy with their purchase. This is my second car from Duval and probably not the last due to how Darlene took care of me. A true diamond in the ruff when it comes to sales associates. More

I went to Duval Ford because I had bought a Ford Ranger there years ago. I remembered how friendly they were, and that I felt like I was not pressured, or treated as if I was some dumb female who knew noth there years ago. I remembered how friendly they were, and that I felt like I was not pressured, or treated as if I was some dumb female who knew nothing about a car. I remembered the trust I felt the first time, so I did not even look anywhere else this time. My first encounter with an associate took place within 30 seconds of parking. He introduced himself as Ashley Rosser, and asked how he could help me. He listened to me and then walked me thru the dealership. We then went outside and got into a golf type cart and he drove me back to where the new vehicles were parked. He worked with me in finding a vehicle in my color choices and price ranges. No pressure, no bull, just pure honesty. Ashley took the time to explain everything to me about the truck I chose. I now own a new Ford F-150. I was thrilled with the service I received, and would gladly recommend Duval Ford, and Ashley, to my friends. Also I still feel that wonderful feeling of trust. Thank's Duval Ford. I will definitely be back for my next vehicle. More

I was referred to Duval Ford by one of my neighbors who works there.I have owned a number of Fords over the years and have had very good experience with them. When I walked in to the store,I was impressed works there.I have owned a number of Fords over the years and have had very good experience with them. When I walked in to the store,I was impressed by cleanliness of the store. I was greated by "Gunny" and took an immediate liking to him. He seemed honest and interested in my needs. We discussed what I was looking for. We took a test drive in the V-6 Mustang Premium Pony in the color I wanted. I was real impressed with the car. Because of recurrent lower back problems, I wanted the heated seats. Gunny coordinated a search of SE dealers to find me the exact same car with heated seats. He found the car for me and exceeded my expectations because the car had dual heated power seats with power lumbar and the back-up camera! The Mustang is everything that I had wanted and more. I'm very happy! I have absolutely no hesitations to recommend Duval Ford to anyone I talk with. Thank you! More

I had a difficult deal and this dealership made it happen . I have owned 8 ford vehicles and this dealership has been the best . The salesman and sales manager very good at what they do . And most important . I have owned 8 ford vehicles and this dealership has been the best . The salesman and sales manager very good at what they do . And most important they did not waste my time . More

My husband went to Duval to look at a used vehicle we had found online. The car was sold and he then became interested in a new vehicle. We had looked at a few Ford dealerships, but the truck my husband wa found online. The car was sold and he then became interested in a new vehicle. We had looked at a few Ford dealerships, but the truck my husband wanted was at Duval. When I went to meet my husband at Duval, the salespeople in the parking lot when you pull in were like vultures. A saleswoman even paced outside my door until I opened it. That was extremely uncomfortable. Duval worked to beat the price we were given at a competitor. However, the experience with Wayne, whom I believe was a finance manager, was not good. The manner in which he spoke to the saleswoman and myself was rude and offensive. I didn't like the shadiness from this guy the first time I met him and my feelings towards him only got worse when we came in to finish the deal. While our saleswoman was friendly and helpful, we ultimately purchased the truck we wanted at Mike Shad of Orange Park where every person we dealt with was extremely friendly and professional and the customer service was exceptional! More

This is the second vehicle I've bought from them. They This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very fast.Everyone was very nice, they even set my Sync up for me. Thank You Duval Ford. More

Went to this dealer passing multiple other Ford dealers, and they now have a customer for life. The professionalism and customer service are second to none. and they now have a customer for life. The professionalism and customer service are second to none. More

Gunny was very patient with customer,answer all my questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate More

Everyone was very friendly and kept us informed as to what was done. The service department always does a great job and is very quick and efficient. what was done. The service department always does a great job and is very quick and efficient. More

We are long time Duval Ford customers. We have purchased We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. Thi We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. This was the first time we have made a purchase via the internet. We found Mr. Cohran to be very fair and helpful as we made our trade. More