Duval Ford

Have had my 2011 F450 serviced on a regular basis. James Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck. Always done right "the first time" Nothing but 5's for Duval Ford service team. Kim Roberts More

Malcolm and Dan were excellent! They went out of there way to help me and get me the best deal possible. They treated me like family. They were honest, straight forward and just a pleasure to do busine way to help me and get me the best deal possible. They treated me like family. They were honest, straight forward and just a pleasure to do business with. I would highly recommend them and this dealership for anyone looking to buy a new or used car. More

My daughter and I purchased new vehicles and what outstanding service we receieved from Ronald Waymer,Brian Harvey, Matthew Tudor, and James Saale. We would highly recommend Duval Ford to anyone seek outstanding service we receieved from Ronald Waymer,Brian Harvey, Matthew Tudor, and James Saale. We would highly recommend Duval Ford to anyone seeking knowledgeable salesmen and expectional customer service. Duval Ford is the way to go! More

I purchased used vehicles and what outstanding service we receieved from Ronald Waymer,Chris Hayes,Bob and Russ. I would highly recommend Duval Ford to anyone seeking knowledgeable salesmen and expectional c receieved from Ronald Waymer,Chris Hayes,Bob and Russ. I would highly recommend Duval Ford to anyone seeking knowledgeable salesmen and expectional customer service. Duval Ford is the way to go! More

Phil made our car buying experience a pleasant and easy task that most people think is a difficult experience, us included. We pulled up in the parking lot and Phil met us at our vehicle, he was never pus task that most people think is a difficult experience, us included. We pulled up in the parking lot and Phil met us at our vehicle, he was never pushy and only have us the information we asked for. He showed us all the vehicles we were interested in and seemed to have knowledge of all of them. Chris Hayes was the finance manager that we worked with. He made that part of our car buying experience a breeze, he explained all the documents we were signing and that was a lot. We would reccomend Duval Ford to anyone that was interested in buying a vehicle new or used. We had a great experience buying a car and that's not what usually happens when buying a new car. Everyone we encountered was pleasant and friendly. Thank you for a great experience. Proud new Focus owners Marcus and Lori Taylor More

The way I can explain my experience at Duval ford is simply OUTSTANDING! Malcolm has a way with people that make you feel like you're in your living room. My family bought a car at Duval FORD earlier th simply OUTSTANDING! Malcolm has a way with people that make you feel like you're in your living room. My family bought a car at Duval FORD earlier this year and I know why they sent me to Malcolm at DUVAL FORD when I needed a car. My wife could not be there when I picked up the truck so Malcolm called my house to set up a good time to then go over all the options on the car with her as well. What struck me about this is he had already made the sale. This was the best experience buying a car I have ever had. Duval Ford will always get first shot at selling me a car. More

Thanks to Gunny and the rest of your staff, our visit and purchase of a new Edge was without stress. We have visited your dealership on two previous occasions and finally made a decision. Gunny was a pleas purchase of a new Edge was without stress. We have visited your dealership on two previous occasions and finally made a decision. Gunny was a pleasure to work with. At our age, we just don't make rapid decisions and we took a while to decide to purchase a new car and the Ford Edge was our choice. A fantastic automobile. More

I was unsure if I would be making a purchase or not on the day of the Community First Credit Union 'Special Day' Car sale. Although I had planned to return to another dealer's salesman w/ questions regar the day of the Community First Credit Union 'Special Day' Car sale. Although I had planned to return to another dealer's salesman w/ questions regarding different car across the lot, Jay Cunninham's approach was delightful and friendly (the other saleman was friendly as well, but different). Jay was very knowledgable of the car. Demonstrated features and provided answers to my questions. Was not aggressive at all. He offered to allow us to look but let us know that he was available when needed. Well, he didn't get very far. I had questions and he readily provided the answers, smiling the whole time. Now, the color ... this one, that one or the other? He simply said, "which one do YOU like?" He took us on a test drive. You'd have thought that it was my first time behind a wheel. He stuck with us throughout the sale and picked us up in the rain once the process was completed. Because of a misunderstanding on my part regarding the tag, both Jay and his manager assisted me with transferring my tag from my previously owned car. I appreciated that very much. Although I hate being a bother to anyone, I'm never made to feel that I am whenever I call Jay to inquire about a matter. I work in a physician's office and it means so much to patient's to know that they are genuinely cared for and that we are truly concern about them and their needs. It is so very important that this is reflected in the voice as well because it can easily be detected over the phone. Even over the phone I can tell that Jay is smiling just as he did at the time that he assisted us with the sale. "Thank you" for everything Jay! (The full tank of gas and detailing was a special perk) More

After a lengthy search for a truck in my area I was directed to Duval Ford which I went through the internet and searched for what I wanted. I found a truck, I THOUGHT, I wanted. I spoke with Malcom Da directed to Duval Ford which I went through the internet and searched for what I wanted. I found a truck, I THOUGHT, I wanted. I spoke with Malcom Daigle and set an appt with him on Saturday morning at 9 am, Malcom was not due to come to work on Sat until 10 but came in early to meet with me. After driving 2 hours to get to Duval due to my lack of knowledge about trucks... the truck I wanted was not for me. Malcom spent his whole day finding me what I wanted at the price I wanted. I spent 71/2 hours at the dealership and thanks to Malcoms amazing attitude it only felt like 3 hours. Malcom and Dan went out of their way to get me exactly what I wanted. I usually fell an extreme amount of anxiety when making a large purchase but Malcom made me feel very comfortable and I felt an unusual amount of calm during this purchase. Will definitely recommend this dealership and direct anyone looking to Malcom Daigle for their purchase. More

I have bought cars from Duval Ford in the past so I took my wife there one afternoon to see what used vehicles they had on the lot. My wife doesn't like car shopping at all because of past experiences with my wife there one afternoon to see what used vehicles they had on the lot. My wife doesn't like car shopping at all because of past experiences with other dealerships and I can be straight forward. I won't hesitate to walk away if I am not satisfied with price or the people I am dealing with. Darlene greeted us and offered to take us around and show us what was available. My wife seemed to feel comfortable talking and discussing what she was interested in. Although we found a vehicle I was interested in we left without even test driving it. A few days later I asked my wife if she would go back to Duval Ford and take another look around. She told me only if Darlene was there and I agreed. I called and let her know we were coming in to look at more used vehicles. She sounded happy to hear it and was ready when we got there. She took her time and told us about each vehicle we asked about. When we wanted to keep looking she smiled and helped us find another one. She would say that she wanted us to be happy with any vehicle we bought. It was obvious that was a main concern to her. With her help we narrowed it down to two vehicles and test drove them both. My wife and I settled on one and Darlene started the paperwork. We went through the normal routine, going back and forth. She stayed my wife the whole time only leaving when necessary. She had the vehicle we bought cleaned and ready for us when we were done with finance. Even helped move our stuff from one car to another. The whole time I couldn't help but notice how she made my wife feel comfortable. My wife stated that if or when we go back to Duval Ford looking for a car in the future, Darlene is who she would ask for. I didn't think I would ever hear mention about future car buying from her. By the way. Although the thought came across my mind, not once did I seriously consider just walking away. I didn't have to. Thank you Darlene and Duval Ford for making this one of the best experiences my wife and I have had shopping for a vehicle. More