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Duval Ford

Jacksonville, FL

5.0
1,737 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,737 reviews

November 07, 2022

Susan , and everyone else involved in my purchase were an absolute pleasure to work with. Thank you to the entire Duval Ford team for the great customer service and overall purchase experience that they pro More

by jtstorm18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado
Nov 07, 2022 -

Duval Ford responded

Bell rung for another Duval Real Deal success story. Thank you jtstorm18 for your 5 star feedback for the Duval Ford sales team - we make car buying real fair, real fast and real friendly.

November 05, 2022

Very nice personnel always willing to help me when I can’t get to the dealership to drop off my truck. More

by Soupie21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Duval Ford responded

Thanks for sharing your 5 star input for our mobile and pickup/delivery service Soupie21. Duval Ford puts Service First at the dealership, online and in your driveway.

October 29, 2022

Mark was great to work with. He did a great job keeping me informed and returned to me a clean vehicle that is running great. Just made a trip in it with no troubles. More

by JCaponis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Oct 31, 2022 -

Duval Ford responded

Duval Ford is glad to hear you trip was a success. Thanks JCaponis for sharing your 5 star experience. Mark and the entire service team work diligently to provide clear communications. Complimentary car wash is offered with every service visit.

October 28, 2022

Dealing is easy in this car dealership and documents that were needed was provided fast. More

by Lalzie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vicioso
Oct 31, 2022 -

Duval Ford responded

The Duval Difference at Duval ford makes a real fair, real fast and real friendly car buying experience. Thanks Lalzie for the 5 star recognition.

October 28, 2022

Susan and Jose made it a enjoyable experience, great place to buy. I have bought many from Duval and will buy any future vehicles there also. More

by Russ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Duval Ford responded

Duval Ford is honored to be your dealership of choice Russ, we appreciate your repeat business.

October 16, 2022

As always, Duval Ford did a great job servicing my vehicle in a professional and timely manner. More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Loque
Oct 18, 2022 -

Duval Ford responded

Thanks Jr for recognizing Duval Ford's customer service and time management with 5 stars.

October 12, 2022

Mark Meade was fantastic. Went above and beyond in getting my warranty work done so I could drive my truck on vacation. Everyone does a great job there. Thank you More

by sbowman792
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Meade
Oct 14, 2022 -

Duval Ford responded

Thanks sbowman792 for sharing your 5 star experience with Mark and Duval Ford. Happy to hear your warranty work was done quickly to get you on vacation.

October 08, 2022

Best in the business! Simply easy and no hassle experience. You couldn’t ask for a better car buying experience. 10/10 recommend Duval Ford for all your car buying needs. More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alden Davis, Daniel Harris
Oct 10, 2022 -

Duval Ford responded

Thanks for sharing your 10/10 experience with Duval Ford Jennifer. Our upfront pricing and commission-free sales team, remove any need for haggling.

October 01, 2022

Thanks so much for getting me back on the road and for performing the service so quickly. More

by clay.hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Oct 03, 2022 -

Duval Ford responded

Duval Ford appreciates your business clay.hall. Our Service First promise includes superior time management.

September 25, 2022

My service was phenomenal! !! Had my Ruby done in 45 mins, and so courteous and professional! She was clean, oil life reset, and ready for my trip to Ocala! More

by shinymouse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My maintenance Rep
Sep 26, 2022 -

Duval Ford responded

Glad our team at Duval Ford could take care of your vehicle in a timely fashion to get you out the door and on the way to Ocala shinymouse1.

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