Duval Ford

They are very friendly and very helpful. My vehicle was slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice and both times my vehicle was washed and ready for me to pick up as agreed. It has been a long time since I have been this pleased with a vehicle and a dealership! More

Let me start off by saying that Tino saved the day. Tino overheard what was going on and he did not want us to leave Duval Ford with a bad taste. Tino, Jerome and I wanted to say thank you for your attentio overheard what was going on and he did not want us to leave Duval Ford with a bad taste. Tino, Jerome and I wanted to say thank you for your attention to detail about our concerns on the 2003 Mercedes Benz E320 and say kudos for showing others how to talk to people and get things done the right way. We love our vehicle and we also want to say thank you for our lunch. We will most definitely keep you in mind if any of our friends want to purchase a vehicle. Thanks from one veteran to another. More

Gunny was very helpful in answering our questions, and finding a truck to meet our needs and requirements. We where fortunate that the truck that met these requirements was still on the lot. Again, excell finding a truck to meet our needs and requirements. We where fortunate that the truck that met these requirements was still on the lot. Again, excellent service from Gunny, and the rest of the support crew. More

I viewed the Saturn Vue on-line then called and spoke with David Melton. I worked with him to schedule a time for me to come in and look at the car and test drive it. When I got there he was with another with David Melton. I worked with him to schedule a time for me to come in and look at the car and test drive it. When I got there he was with another customer, but was able to work with me after only 10-15 minutes of wait time. I explained to David on the phone that I could put 1/2 down and pay the remainder in a week. The sales team was able to work with me, so I was able to drive home in my new Vue. More

David Moore is an exceptional asset for Duval Ford. His product knowledge is very deep and his ability to locate and put me into my 2012 Expedition was very timely and very much appreciated. The training p product knowledge is very deep and his ability to locate and put me into my 2012 Expedition was very timely and very much appreciated. The training provided was also very helpful and he made certain that the vehicle was delivered as promised. Duval Ford would do well to make sure that it keeps "Gunny" as one of its best salespersons. This is my 3rd expedition from your dealership and this was by far the best experience in buying a new vehicle that I have ever had. Many many thanks. Carl Holt Smith iii More

Every time I bring in my vehicle for servicing, the staff is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! More

First off you have this form online to schedule an appt. and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the deal and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the dealership and they have no idea why I am there. I have to give all of my information all over again. I leave my truck there for several hours to have them find out what is wrong with my four wheel drive. They call me and give me an estimate of $3500 to fix my truck. I was flabbergasted beyond belief... I said pack it up I am taking it home. I found a mechanic on lane Ave that specializes in four wheel drive repairs. Cost to fix my truck $650. Dude stay away from this dealer unless you are ready to put a.nice down payment on a new f250 king ranch for the Service manager! More

I scheduled this visit for a busted door handle and added in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I req in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I requested. I was also extremely surprized that the dealership didn't try to hard sell me on other services. They gave a brief recommendation on a service I may in on my next visit and left it at that. I will definitely use them again for my routine service. More

I went into Duval Ford because I wanted to buy out my lease and they were wonderful. They took all my information and did their best to get me the best rate on the refinance. Even with not so perfect c lease and they were wonderful. They took all my information and did their best to get me the best rate on the refinance. Even with not so perfect credit, I got to keep my car and have now found the dealership I will use and recommend to friends and family members. Omar was great. He not only made me feel welcomed but continually let me know where we were in the process and once approved took me to meet the service team. Duval ford knows not only good price is essential but they know customer service is key to continued business. Duval Ford has won a customer for life and I will be bringing in my boyfriend soon so he can get his next car. Way to go guys. Keep up the good work! More

Very straight forward and efficient process. Staff was very friendly and worked hard to make sure everything was taken care of. Good knowledge of vehicle. very friendly and worked hard to make sure everything was taken care of. Good knowledge of vehicle. More