Duval Ford

My husband and I contacted 6 different dealerships,including another local Ford dealer.Our experience with the first 5 competing dealers was awful across the board.Brian Harvey provided ex dealerships,including another local Ford dealer.Our experience with the first 5 competing dealers was awful across the board.Brian Harvey provided exactly what we needed,and Matthew went out of his way to provide options and details on his end of the deal.We were 3 time Saturn owners,and can truthfully report that Ford has the best chance of absorbing their now defunct customer base if the practices of Duval Ford can be duplicated.If service after the sale is at the same level as point of purchase,we will be responsible for new business recommendations both at the 'word-of mouth' level and at our businesses. More

I came in after reviewing the online inventory to see an extremely well priced 2010 Acura TSX, and was cheerfully greeted by Brian. To my dismay the car was actually at a different dealer location all the w extremely well priced 2010 Acura TSX, and was cheerfully greeted by Brian. To my dismay the car was actually at a different dealer location all the way across town. Brian immediately made a few calls and told me that he was going to go pick up the car that night (mind you it was well after 8pm) and he told me I could come back tomorrow at my leisure to view the car I wanted. The next morning I came and my car was right there waiting for me to look it over. I was very impressed with the car after a test drive, but was a little disappointed with a few cosmetic flaws on both bumpers. Brian agreed, and even though the aggressive pricing was to sell the vehicle "as is" he spoke with the Fixed Operations Manager, Vince, and offered to have both bumpers completely repainted!! In no time I completed all the financing with Chris Hayes (and time was of the essence seeing as how I had my 2yr old daughter with me) and on my way out the door. They have really taken the time and streamlined the entire process of what used to be a long, drawn out, all day affair of buying a car. All of the members of the Duval Ford team were nothing short of kind, courteous, and fair. I was nervous tackling the car buying experience by myself as a woman, because we have all heard the horror stories, but I would recommend Brian and the team to anyone looking for a fair and honest deal. More

I WENT TO THE DEALERSHIP TO GET AN OIL CHANGE AND WALKED OUT WITH A NEW FORD F150 PLATINUM TRUCK. THE STAFF WAS FRIENDLY AND KNOWLEDGEABLE. I DID NOT EXPECT A NEW VEHICLE BUT THEY MADE ME SUCH A GOOD DEAL OUT WITH A NEW FORD F150 PLATINUM TRUCK. THE STAFF WAS FRIENDLY AND KNOWLEDGEABLE. I DID NOT EXPECT A NEW VEHICLE BUT THEY MADE ME SUCH A GOOD DEAL THAT I HAD TO DO IT. I RECOMMEND THIS DEALERSHIP More

Tino is a very knowledgeable sales associate. More importantly, he understands the customers concerns and goes the extra mile to accomodate me by meeting my objectives in what I was trying to do in pa importantly, he understands the customers concerns and goes the extra mile to accomodate me by meeting my objectives in what I was trying to do in payments and warranty. I did not think it was possible, but Tino made it happen. Duval Ford is very fortunate to have him on there team! I highly recommend Tino and Duval Ford for there Outstanding customer service! Keep it UP, You ROCK! ....KLS More

Shelby was very refreshing and professional. She answered all our questions and concerns. We bought a new car. The car was thoroughly prepped - very clean!! Dealership itself is very clean and c answered all our questions and concerns. We bought a new car. The car was thoroughly prepped - very clean!! Dealership itself is very clean and comfortable. More

Duval Ford is a new dealership I have never worked with in the past. I have heard great reviews from referrals and decided to drive the 2 hours north from my residence to check it out. Working with James S in the past. I have heard great reviews from referrals and decided to drive the 2 hours north from my residence to check it out. Working with James Saale was agreat experience. He was very professional and at no point made me feel pressured. I personally can say I am a picky buyer and James went out of his way to work with me to find exactly what I wanted. I highly recommend James and Duval Ford, not only for their quality and professionalism, but also for their great pricing. They were by far the best bang for your buck compared to other dealers. Thank you again James and Duval Ford!!! More

We were very impressed with Nicole. We stopped by on a Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not ha Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not have the new Escape in. She kept in contact with us & let us know when it arrived. My husband came by the following Sunday without me. He & Nicole brought it to our house and thats all she wrote. We have taken a road trip in it already! We are completely satisfied with our new Escape and Nicole's customer service! We will definitely recommend her to our family and friends looking to purchase a vehicle. More

We were very impressed with Nicole. We stopped by on a Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not ha Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not have the new Escape in. She kept in contact with us & let us know when it arrived. My husband came by the following Sunday without me. He & Nicole brought it to our house and thats all she wrote. We have taken a road trip in it already! We are completely satisfied with our new Escape and Nicole's customer service! We will definitely recommend her to our family and friends looking to purchase a vehicle. More

Very pleased with entire experience. Deal was very reasonable and actually better than I expected. All Duval Ford personnel were very friendly and courteous. Never felt over-pressured at any time. reasonable and actually better than I expected. All Duval Ford personnel were very friendly and courteous. Never felt over-pressured at any time. The only two negative things I can say are these: 1. Lack of 6-cyl F-150's. Nearly all were 8-cyl. Gas prices are an issue with me and with others, I suspect. Nor is that only apply to Duval Ford. Found similar thing at other local Ford dealers. 2. Your website works either very slow or is not responsive at all. I used Duvalford.com. Maybe there is another website? More

Just purchased a new car from Duval Ford, Brian Harvey was the salesman that helped me with my purchase. He did a fantastic job, it was the easiest and fastest car purchase I have ever had. was the salesman that helped me with my purchase. He did a fantastic job, it was the easiest and fastest car purchase I have ever had. More