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Duval Ford
Jacksonville, FL
1,780 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,780 reviews
October 25, 2012
We worked with Vince and Toni lebron while shopping at Duval ford. Earlier in the day, we had an awful shopping experience with Todd Heim at Duval Mazda, he was the most rude and unhelpful salesman to dat Duval ford. Earlier in the day, we had an awful shopping experience with Todd Heim at Duval Mazda, he was the most rude and unhelpful salesman to date. Anyways, several hours after the Mazda experience, we came to duval ford. There we were helped in full by Vince, and also Tino lebron. They were most definitely the most helpful salesmen we had worked with within our entire car shopping experience. All of our questions were answered in full with complete honesty, and in the end, Vince and Tino were able to work it out so I got the exact car I wanted for exactly in my price range and I could not be happier. I would reccomend anyone shopping for a car to go to Duval Ford. The staff is friendly, out going, and absolutely wonderful. Vince and Tino were great. More
by skylarfain
October 21, 2012
I live 85 miles from Jacksonville. The night before I I left Malcom Daigle had sent me an Auto Trader.com guaranteed trade-in value. This has never happened to me. I had a prior appointment, and had had a left Malcom Daigle had sent me an Auto Trader.com guaranteed trade-in value. This has never happened to me. I had a prior appointment, and had had a "horrendous" experience. I informed Malcom Daigle and he insured they didn't operate like that at Duval Ford (I'd rather keep the particulars out) and would ensure that my experience would be a good one. Mathew Tudor was very professional, and the process went as fast as to be expected I was very please. I was there about 6 hours. More
by Southernboy0628
Employees Worked With
Malcolm Daigle
October 20, 2012
so happy with the friendliness and patience they have given us. I wish they gave us rebate on the certified pre-owned car and the Ford Credit interest is too high. given us. I wish they gave us rebate on the certified pre-owned car and the Ford Credit interest is too high. More
by benbengandionco
October 19, 2012
I was looking for a vehicle to get into with more room for my family. My kids were out growing the back seat of my 2010 Ford Fusion. I didn't want to play the Lets make a deal game that comes with buying for my family. My kids were out growing the back seat of my 2010 Ford Fusion. I didn't want to play the Lets make a deal game that comes with buying a new vehicle.So, I found a Ford Edge on Duval Fords web page.Wayne Rodale was listed as the contact. I called Wayne and explained my situation and what I wanted and what my budget for a new car was. He went to work, stayed in contact via phone and e-mail. Most of the deal was handled this way in the interest of my time. Basically the reason I went to dealership was to drive the Edge, get my Fusion appraised and to do paper work. Wayne Rodale took care of everything in a professional manner,and was a pleasure to work with. No games...of bait and switch...let me check with my boss...etc...you know what I mean if you have ever purchased a vehicle before. Like I said, I told Wayne where I was...what I wanted to do..and he did all the work and put me in the vehicle I wanted. I felt like the whole buying experience was pleasant with no stress.Like it should be right? More Dealerships should operate this way and they would have repeat customers.I feel like I made a friend in Wayne during this process. Thank-you Wayne Rodale and Chris in finance for a hassle free experience for me and my Family. Oh, by the way Wayne, the kids really like the extra room in the back seat..they said to tell you thanks also. Aubon L Fewox Jr. More
by Fewox
Employees Worked With
Wayne Rodale
October 12, 2012
Very good experience dealing with Malcolm, no pressure easy to work with. This is the first time at this dealership and would definitely try them again. My truck was set up just the way I had built it on easy to work with. This is the first time at this dealership and would definitely try them again. My truck was set up just the way I had built it on the Ford website. More
by dmm8535
Employees Worked With
Malcolm Daigle, Malcolm Daigle
October 10, 2012
YES, i WOULD RECOMMEND THIS DEALERSHIP TO MY FRIENDS, FAMILY AND COWORKERS. THE LEVEL OF SERVICE FROM THE BRIAN HARVEY WAS EXCEPTIONAL. I WOULD DEFINETLY RECOMMEND THE DEALERSHIP.I HAVE SENT HIM SEVERAL FAMILY AND COWORKERS. THE LEVEL OF SERVICE FROM THE BRIAN HARVEY WAS EXCEPTIONAL. I WOULD DEFINETLY RECOMMEND THE DEALERSHIP.I HAVE SENT HIM SEVERAL FAMILY MEMBERS.b BRIAN HAS BEEN TRYING TO SELLMEA CAR SINCE HE WAS AT THE COMPETITION MIKE SHAD. I WAS HAVING MY OIL CHANGED AND HE STARTED TALKING TO ME ABOUT TRADING IN MY 04 TAURUS I TOLD HIM I WOULD NEVER TRADE MY BABY. BOTH JAMES AND CHRIS SMITH WERE GREAT. GOOD JOB DUVAL FORD FOR GETING BRIAN FROM MIKE SHAD.BRIAN IS THE BEST More
by Tonita01
October 04, 2012
Last month, I made my second purchase of a new Ford truck Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer service from James, Susan, Mathew, and Antonio. Duval had the best deal after looking for 2-3 months and at 4-5 dealerships. My first truck was a new 1999 Ford F150 4x4 from Duval and I just traded it in on a new 2012 F250 4x4. I was not an easy customer to deal with. I did my research and had patience and even changed my mind at one point. No pressure from James or Susan and they were very helpful, professional, and courteous. When I finally made my decision, James found the truck and delivered it the next day. Also, I want to compliment the guy that drove it from Bainbridge, GA. He must have driven 55 mph the whole 200 miles because the mpg said 15.5 and thats a 6.2 liter gas engine. About a week later, I had a repair request and Antonio and James were very helpful in resolving the issue. They could have easily avoided me and the repair, but offered prompt customer service and a quality professional repair. This crew is an asset to the staff, and kudos to the managers that hired them. I have a good working relationship with this dealership and I recommend Duval Ford to anyone looking for a vehicle or service. More
by jfrdhodge
Employees Worked With
October 02, 2012
Mr. AlAzzwi greated me at the door on my first visit to the dealership and very courteously showed me around upon learning what I was interested in. He was very estute and polite as we looked at various s the dealership and very courteously showed me around upon learning what I was interested in. He was very estute and polite as we looked at various stocks of trucks. On the second visit we narrowed down my choices and proceeded to close the deal on the choice of vehicle that I had settled for. I was very pleased. More
by kafd1
October 01, 2012
My Overall experience was pretty amazing & I HATE buying cars.This is the first time I truly felt a car saleman listened to what I wanted and didn't push in a different direction because I am a woman buying cars.This is the first time I truly felt a car saleman listened to what I wanted and didn't push in a different direction because I am a woman. Tino was an amazing car's saleman! I would recommended EVERYONE to go see him! He answered all my questions and if he was unable to answer it he was willing to find the answer for me right way. The whole staff was a true pleasure and I am looking forward to seeing them all again! You can't go wrong with them!!! More
by Jen22mac
Employees Worked With
