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Duval Ford

Jacksonville, FL

5.0
1,743 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,743 reviews

July 08, 2012

I had a wonderful esperience...in the past with other dealerships or salesman hounding you and time wasted going back and forth to a manager reminded me of 'DEAL OR NO DEAL'...At Duval Ford everyone was More

by christee100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 20, 2012 -

Duval Ford responded

Ms. Schmid, Thank you for your wonderful review. We are very happy to have Omar on our staff. He works very hard to make sure that he answers every question or concern that his customers may have. Please call either Omar or myself with any question or concerns you may have in the future. Best Regards Dan Hodges General Manager

July 07, 2012

She is the nicest person and was alot of help. Would recommend her to anyone I know. I had a great experience at Duval Ford and would shop there again. More

by randmasx7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robyn Crawford
Jul 14, 2012 -

Duval Ford responded

What a wonderful review. Thank you for taking the time to tell us about your shopping experience at Duval Ford. Susan Crawford does a great job of helping her customers find the right vehicle at the right price. I can be reached here at the dealership or you can call Susan if you need anything in the future. We are here for you. Best Regards Dan Hodges General Manager

July 07, 2012

Just whant to say that you can't go wrong dealing with Jamar or Duval Ford, This is my second new vehicle I have purchased from them in the past 5 years and they will definatly get my business on my next More

by hammer12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 14, 2012 -

Duval Ford responded

Thank you. We agree! You can't possibly go wrong with Duval Ford or Jamar Cunningham. Jamar has built a very loyal customer base in a short period of time. We are fortunate to have Jamar on our staff. Please feel free to contact either Jamar or myself if you have any questions or concerns in the future. Best Regards Dan Hodges General Manager

July 06, 2012

Lack of communication and follow up. They lack the professionalism and customer service they claim has kept them in business. Anyone but Duval Group ever. More

by errison27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derick Jonathan Phillips, Dan Hodges
Jul 20, 2012 -

Duval Ford responded

I apologize for any "Lack of Communication and follow up" that you feel you have incurred. I reviewed your file and see that multiple managers have emailed and spoken with you on your concerns. We have resolved every issue that was included in your purchase. Customer service and satisfied customers are important to Duval Ford. We strive to make sure that every customer is "completely satisfied" with their experience with Duval Ford. I am sorry that we have not exceeded your expectations this time. Best Regards Dan Hodges General Manager

July 03, 2012

I have delt with Duval Ford for over 15 years. My husband and I have purchased both new and used from the dealership. We have also have used the service department. We just purchased our 3rd car, a 2012 Ford More

by Charlie0210
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 04, 2012 -

Duval Ford responded

I am so glad that you wrote to tell us about your Duval Ford Experience. Our goal at Duval Ford is deliver a shopping and service experience that brings customers back again and again. Susan's smile and easy laughter make shopping for a new car truly a memorable experience. Please contact either Susan or myself if we can assist you with anything in the future. Kind Regards Dan Hodges General Manager

June 30, 2012

cliff helped me as much as he could with my recalls on 06-25-2012 I went in to have 2 recall items and all of my recall items was taken care of. thank nyou all very much! More

by babymushie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cliff
Jul 04, 2012 -

Duval Ford responded

Thank you. Cliff Oliveria's is one of our most experienced Service Writers. His vehicle knowledge and experience make him one of our most requested service writers. Please feel free to contact Cliff with any service needs you may have in the future. Best Regards Dan Hodges General Manager

June 26, 2012

I had been looking for a new vehicle for several weeks now. I used the internet and visited several Ford and Toyota dealerships in NC, SC, GA, and FL to that end. I found Duval Ford using Google and begin More

by jbbrown_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Daigle
Jul 04, 2012 -

Duval Ford responded

Thank you for adding Duval Ford to your shopping list of dealerships. It is nice to know that we were able to rise to the occasion and earn your business after you had shopped in 4 states. Our MVP pricing and our staff are what separates us from our competition. Malcolm is one of our senior salesman and really pays attention to the needs of his customers. We appreciate your business and look forward to serving your automotive needs for many years to come. Best Regards Dan Hodges General Manager

June 24, 2012

Warren went above and beyond to make sure i left with a vehicle and I am so grateful for that. He made me feel that my input was valued. I will recommend duval Ford to everyone i know More

by tipcook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 04, 2012 -

Duval Ford responded

Thank you for letting us know what a great job Warren did in assisting you to find a new vehicle. Please contact either Warren or myself if there is anything we can do for you in the future. Kindest Regards Dan Hodges General Manager

June 21, 2012

Everyone was very nice. Susan was very friendly, through with explaining features. Dan and James work to get the numbers for my purchase. Darlene stepped in and help when Susan was not available. All did a More

by Robert08022000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Hodges
Jun 22, 2012 -

Duval Ford responded

Robert "WOW" what a great review. It takes a great team to run a dealership and it looks like just about everyone chipped in to make your buying experience one to remember. Thank you for taking the time to let us know. Please feel free to contact any member of our team if you have any questions or concerns in the future. Best Regards Dan Hodges General Manager

June 20, 2012

What an experience we had a Duval Ford. We worked with Jim Brown, who was excellent to work with and very patient. My hubby and I went there on 6/17/12 to purchase a truck. The service we got was phenon More

by suzziecue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Brown
Jun 20, 2012 -

Duval Ford responded

Sue No Sue-"YOU ROCK"! Thank you for a fantastic review. Jim Brown is one of our senior sales staff and we are happy to have him on our staff. I am glad that he was able to deliver a superior sales experience for you and Kevin. Our goal is always to assist our customers find the right vehicle, a vehicle that fits their budget, in as quick and efficient time as we can. Please contact either Jim or myself if you have any questions or concerns in the future. Kind Regards Dan Hodges General Manager

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