Duval Ford

Last month, I made my second purchase of a new Ford truck Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer service from James, Susan, Mathew, and Antonio. Duval had the best deal after looking for 2-3 months and at 4-5 dealerships. My first truck was a new 1999 Ford F150 4x4 from Duval and I just traded it in on a new 2012 F250 4x4. I was not an easy customer to deal with. I did my research and had patience and even changed my mind at one point. No pressure from James or Susan and they were very helpful, professional, and courteous. When I finally made my decision, James found the truck and delivered it the next day. Also, I want to compliment the guy that drove it from Bainbridge, GA. He must have driven 55 mph the whole 200 miles because the mpg said 15.5 and thats a 6.2 liter gas engine. About a week later, I had a repair request and Antonio and James were very helpful in resolving the issue. They could have easily avoided me and the repair, but offered prompt customer service and a quality professional repair. This crew is an asset to the staff, and kudos to the managers that hired them. I have a good working relationship with this dealership and I recommend Duval Ford to anyone looking for a vehicle or service. More

Mr. AlAzzwi greated me at the door on my first visit to the dealership and very courteously showed me around upon learning what I was interested in. He was very estute and polite as we looked at various s the dealership and very courteously showed me around upon learning what I was interested in. He was very estute and polite as we looked at various stocks of trucks. On the second visit we narrowed down my choices and proceeded to close the deal on the choice of vehicle that I had settled for. I was very pleased. More

My Overall experience was pretty amazing & I HATE buying cars.This is the first time I truly felt a car saleman listened to what I wanted and didn't push in a different direction because I am a woman buying cars.This is the first time I truly felt a car saleman listened to what I wanted and didn't push in a different direction because I am a woman. Tino was an amazing car's saleman! I would recommended EVERYONE to go see him! He answered all my questions and if he was unable to answer it he was willing to find the answer for me right way. The whole staff was a true pleasure and I am looking forward to seeing them all again! You can't go wrong with them!!! More

My husband and I contacted 6 different dealerships,including another local Ford dealer.Our experience with the first 5 competing dealers was awful across the board.Brian Harvey provided ex dealerships,including another local Ford dealer.Our experience with the first 5 competing dealers was awful across the board.Brian Harvey provided exactly what we needed,and Matthew went out of his way to provide options and details on his end of the deal.We were 3 time Saturn owners,and can truthfully report that Ford has the best chance of absorbing their now defunct customer base if the practices of Duval Ford can be duplicated.If service after the sale is at the same level as point of purchase,we will be responsible for new business recommendations both at the 'word-of mouth' level and at our businesses. More

I came in after reviewing the online inventory to see an extremely well priced 2010 Acura TSX, and was cheerfully greeted by Brian. To my dismay the car was actually at a different dealer location all the w extremely well priced 2010 Acura TSX, and was cheerfully greeted by Brian. To my dismay the car was actually at a different dealer location all the way across town. Brian immediately made a few calls and told me that he was going to go pick up the car that night (mind you it was well after 8pm) and he told me I could come back tomorrow at my leisure to view the car I wanted. The next morning I came and my car was right there waiting for me to look it over. I was very impressed with the car after a test drive, but was a little disappointed with a few cosmetic flaws on both bumpers. Brian agreed, and even though the aggressive pricing was to sell the vehicle "as is" he spoke with the Fixed Operations Manager, Vince, and offered to have both bumpers completely repainted!! In no time I completed all the financing with Chris Hayes (and time was of the essence seeing as how I had my 2yr old daughter with me) and on my way out the door. They have really taken the time and streamlined the entire process of what used to be a long, drawn out, all day affair of buying a car. All of the members of the Duval Ford team were nothing short of kind, courteous, and fair. I was nervous tackling the car buying experience by myself as a woman, because we have all heard the horror stories, but I would recommend Brian and the team to anyone looking for a fair and honest deal. More

I WENT TO THE DEALERSHIP TO GET AN OIL CHANGE AND WALKED OUT WITH A NEW FORD F150 PLATINUM TRUCK. THE STAFF WAS FRIENDLY AND KNOWLEDGEABLE. I DID NOT EXPECT A NEW VEHICLE BUT THEY MADE ME SUCH A GOOD DEAL OUT WITH A NEW FORD F150 PLATINUM TRUCK. THE STAFF WAS FRIENDLY AND KNOWLEDGEABLE. I DID NOT EXPECT A NEW VEHICLE BUT THEY MADE ME SUCH A GOOD DEAL THAT I HAD TO DO IT. I RECOMMEND THIS DEALERSHIP More

Tino is a very knowledgeable sales associate. More importantly, he understands the customers concerns and goes the extra mile to accomodate me by meeting my objectives in what I was trying to do in pa importantly, he understands the customers concerns and goes the extra mile to accomodate me by meeting my objectives in what I was trying to do in payments and warranty. I did not think it was possible, but Tino made it happen. Duval Ford is very fortunate to have him on there team! I highly recommend Tino and Duval Ford for there Outstanding customer service! Keep it UP, You ROCK! ....KLS More

Shelby was very refreshing and professional. She answered all our questions and concerns. We bought a new car. The car was thoroughly prepped - very clean!! Dealership itself is very clean and c answered all our questions and concerns. We bought a new car. The car was thoroughly prepped - very clean!! Dealership itself is very clean and comfortable. More

Duval Ford is a new dealership I have never worked with in the past. I have heard great reviews from referrals and decided to drive the 2 hours north from my residence to check it out. Working with James S in the past. I have heard great reviews from referrals and decided to drive the 2 hours north from my residence to check it out. Working with James Saale was agreat experience. He was very professional and at no point made me feel pressured. I personally can say I am a picky buyer and James went out of his way to work with me to find exactly what I wanted. I highly recommend James and Duval Ford, not only for their quality and professionalism, but also for their great pricing. They were by far the best bang for your buck compared to other dealers. Thank you again James and Duval Ford!!! More

We were very impressed with Nicole. We stopped by on a Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not ha Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not have the new Escape in. She kept in contact with us & let us know when it arrived. My husband came by the following Sunday without me. He & Nicole brought it to our house and thats all she wrote. We have taken a road trip in it already! We are completely satisfied with our new Escape and Nicole's customer service! We will definitely recommend her to our family and friends looking to purchase a vehicle. More