Duval Ford

We were very impressed with Nicole. We stopped by on a Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not ha Sunday night when we thought Duval Ford was closed to look at the new Escape. Nicole snuck out the door and surprised us. At the time they did not have the new Escape in. She kept in contact with us & let us know when it arrived. My husband came by the following Sunday without me. He & Nicole brought it to our house and thats all she wrote. We have taken a road trip in it already! We are completely satisfied with our new Escape and Nicole's customer service! We will definitely recommend her to our family and friends looking to purchase a vehicle. More

Very pleased with entire experience. Deal was very reasonable and actually better than I expected. All Duval Ford personnel were very friendly and courteous. Never felt over-pressured at any time. reasonable and actually better than I expected. All Duval Ford personnel were very friendly and courteous. Never felt over-pressured at any time. The only two negative things I can say are these: 1. Lack of 6-cyl F-150's. Nearly all were 8-cyl. Gas prices are an issue with me and with others, I suspect. Nor is that only apply to Duval Ford. Found similar thing at other local Ford dealers. 2. Your website works either very slow or is not responsive at all. I used Duvalford.com. Maybe there is another website? More

Just purchased a new car from Duval Ford, Brian Harvey was the salesman that helped me with my purchase. He did a fantastic job, it was the easiest and fastest car purchase I have ever had. was the salesman that helped me with my purchase. He did a fantastic job, it was the easiest and fastest car purchase I have ever had. More

They are very friendly and very helpful. My vehicle was slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice and both times my vehicle was washed and ready for me to pick up as agreed. It has been a long time since I have been this pleased with a vehicle and a dealership! More

Gunny was very helpful in answering our questions, and finding a truck to meet our needs and requirements. We where fortunate that the truck that met these requirements was still on the lot. Again, excell finding a truck to meet our needs and requirements. We where fortunate that the truck that met these requirements was still on the lot. Again, excellent service from Gunny, and the rest of the support crew. More

Let me start off by saying that Tino saved the day. Tino overheard what was going on and he did not want us to leave Duval Ford with a bad taste. Tino, Jerome and I wanted to say thank you for your attentio overheard what was going on and he did not want us to leave Duval Ford with a bad taste. Tino, Jerome and I wanted to say thank you for your attention to detail about our concerns on the 2003 Mercedes Benz E320 and say kudos for showing others how to talk to people and get things done the right way. We love our vehicle and we also want to say thank you for our lunch. We will most definitely keep you in mind if any of our friends want to purchase a vehicle. Thanks from one veteran to another. More

I viewed the Saturn Vue on-line then called and spoke with David Melton. I worked with him to schedule a time for me to come in and look at the car and test drive it. When I got there he was with another with David Melton. I worked with him to schedule a time for me to come in and look at the car and test drive it. When I got there he was with another customer, but was able to work with me after only 10-15 minutes of wait time. I explained to David on the phone that I could put 1/2 down and pay the remainder in a week. The sales team was able to work with me, so I was able to drive home in my new Vue. More

David Moore is an exceptional asset for Duval Ford. His product knowledge is very deep and his ability to locate and put me into my 2012 Expedition was very timely and very much appreciated. The training p product knowledge is very deep and his ability to locate and put me into my 2012 Expedition was very timely and very much appreciated. The training provided was also very helpful and he made certain that the vehicle was delivered as promised. Duval Ford would do well to make sure that it keeps "Gunny" as one of its best salespersons. This is my 3rd expedition from your dealership and this was by far the best experience in buying a new vehicle that I have ever had. Many many thanks. Carl Holt Smith iii More

First off you have this form online to schedule an appt. and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the deal and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the dealership and they have no idea why I am there. I have to give all of my information all over again. I leave my truck there for several hours to have them find out what is wrong with my four wheel drive. They call me and give me an estimate of $3500 to fix my truck. I was flabbergasted beyond belief... I said pack it up I am taking it home. I found a mechanic on lane Ave that specializes in four wheel drive repairs. Cost to fix my truck $650. Dude stay away from this dealer unless you are ready to put a.nice down payment on a new f250 king ranch for the Service manager! More

Every time I bring in my vehicle for servicing, the staff is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! More