Duval Ford

We worked with Tino Lebron. He was very Friendly and help us to find the car that better fit our needs. He took the time to answer all our questions and even to explain how to use some of the controls help us to find the car that better fit our needs. He took the time to answer all our questions and even to explain how to use some of the controls in the car. We think Tino really made a difference and was a key factor in making this purchase a very nice experience. More

well, I,ve been in the market for a new truck for a few months and had been looking at Ford and Nisan. I would go to the dealerships when they were closed so I would not be bothered while I looked at the t months and had been looking at Ford and Nisan. I would go to the dealerships when they were closed so I would not be bothered while I looked at the trucks. I have owed several trucks in my lifetime and one of the trucks was an old F-100 with a three speed on the column... man talk bout "back in the day". Well, I went to Duval Ford when the dealership was claosed on Saturday night and started looking at the trucks. A coulple of trucks caught my eye,then I saw the truck on the show room floor. I didn't see a price on it so I decided that I would go in Sunday and inquire about the truck. So ,that Sunday I call a friend of mine ,who has bought two Mustangs from this dealership and I asked who was her salesmen. When I got to the dealership ,I was promptly greeted and I asked for the salesmen. I was informed that he was no longer there,but Susan Crawford asked me well can I help you and I said sure. She proceeded to be very professional and ansewed any and all questions that I had also she said if you have any questions that you may think of later don't hesitate to call. She didn't pressure me or try to push me into anything. I wasn't planing on buying that day but Susans professionalism and great pesonality........Well Im the proud owner of a new F-150 FX4.......Man what a TRUCK. Thanks Susan and Yes I would recommend her! More

The service department is always a great experience. Friendly and listen when you come into the service area. They are prompt in checking you in and out of the service area. Friendly and listen when you come into the service area. They are prompt in checking you in and out of the service area. More

I gave this rating because when I drove off the lot I was completely satisfied.Tino and Terrance both did everything to try and help my family and I in every way to satisfy us completely. They both went over completely satisfied.Tino and Terrance both did everything to try and help my family and I in every way to satisfy us completely. They both went over and beyond to help us and have made follow up calls to make sure we are still satisfied with our purchase. More

Thank you for the opportunity to share my experience. I had no plans to buy a car when I went to this dealership, but my car was 12 years old and giving me lots of problems and my daughter had been asking had no plans to buy a car when I went to this dealership, but my car was 12 years old and giving me lots of problems and my daughter had been asking me to buy a car for over a month. I am a female and don't like car dealers-don't like hassling and playing games with financing. I don't trust car dealers. At any rate, I decided to go to Duval Ford. I needed a car that was affordable and dependable. When I entered the dealership, I was greeted by this man who had a warm, friendly smile. He introduced himself to me and shook my hand. This was Chris Smith. I was later introduced to Joe Singleton. Both men treated me like I was an old friend. I got no pressure to buy and had no haggling about prices I really appreciated the way Chris asked me about my needs and completed the application process prior to showing me cars. This was a big help to me because it kept me in budget and I didn't have to walk the lot trying to make decisions. Chris patiently educated me on the pros and cons of buying a new car vs an older model, but left the final decision up to me. I didn't feel as though he was patronizing or condescending to me. He treated me as a PERSON looking for a car. I felt comfortable throughout the process and felt Chris was open and honest with me. With Joe's guidance, education and patience, I found a brand new 2014 Ford that both my daughter and I liked. I wasn't sure I could afford a new car and stay within my budget, but Chris listened to me and helped me get what I wanted, under budget!! I was extremely happy with the deal to the point of tears. I didn't expect to receive such kindness and consideration- I have bought many cars in the past, most of them were not made in America, but this was by far the best experience I ever had. It was after hours when we finished the deal, but both men stayed at the dealership to educate me on the features of my new car. I am very happy with my car and my experience with Duval Ford. If Duval Ford employees are like Chris and Joe, then I certainly recommend Duval Ford to family and friends. More

The salesman was very cordial and went out of his way to help. My only issue was that I worked with two finance guys who gave me contradicting info. help. My only issue was that I worked with two finance guys who gave me contradicting info. More

I worked for a GM dealership for 35 years.Allen Parker made us fill comfortable and easy to work with! It was a pleasure dealing with Alan Parker and Chris Hayes. No problems at all,felt like you were par made us fill comfortable and easy to work with! It was a pleasure dealing with Alan Parker and Chris Hayes. No problems at all,felt like you were part of their company More

Joe was the best. He was patient, kind, and very respectful. He knew what he was doing and didn't try to scam me in no way. Would I recommend him? Definitely! Not to mention he got me in a vehicle respectful. He knew what he was doing and didn't try to scam me in no way. Would I recommend him? Definitely! Not to mention he got me in a vehicle when I least expected. Thank you Joe!! More

Can only speak to their used car sales. I live in Atlanta area and found a 1997 Mark VIII at this dealership. They were very helpful in getting pictures so that I could check out the car long distance. I als area and found a 1997 Mark VIII at this dealership. They were very helpful in getting pictures so that I could check out the car long distance. I also asked if the car had gone thru and inspection that verified everything was in working order and was told yes this car was owned by service manager's father so everything was good. Flew down to pickup the car and it looked very nice (and still does). Drove it around for a mile or so and didn't notice anything bad other than electric tilt on steering wheel did not work and later found out the cd changer also doesn't work. So we finished the deal and I proceeded on my drive home. All was fine until I ran into heavy rain. When I would apply the brakes with any force at high speeds the car pulled violently to the left and then on release overcompensated coming back right. This was 200+ miles into my trip home so I continued driving super careful. I immediately took the car to a local ford dealer the next morning and they said the car need front brakes due to a caliper locking up and also needed basically a new front suspension. SO BUYER BEWARE OF DUVAL FORD ESPECIALLY IF THEY TELL YOU THE CAR WAS INSPECTED!! I sent an email that day to both the salesman and the GM and never heard a word. More

Larry was awesome, I pretty much bought the car over the phone. Larry sent me Pics I requested that I could not see from their site. Very good communication, he got me a great deal on financing and on the phone. Larry sent me Pics I requested that I could not see from their site. Very good communication, he got me a great deal on financing and on the price listed from their website. Larry and Duval Ford is highly recommended. Definitely worth the drive from Tampa Bay to Jacksonville for my car. More