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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
5.0
1,737 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,737 reviews

December 21, 2022

José Negron, Rafael Mejia and Susan Moore are Superstars. They all are consummate professionals. They made the whole process a wonderful experience. I am a Duval Ford customer for life. More

by terry52carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Negron
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Dec 23, 2022 -

Duval Ford responded

Thanks terry52carter for sharing your 5 star experience with Duval Ford on Cassat Avenue. Jose's team work diligently every day to earn your rating.

December 19, 2022

Best new car buying experience I've ever had (out of 6). Will return as a customer in the future More

by drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Duval Ford responded

Duval Ford appreciates your continued business Drew. Thank you for sharing your 5 star experience. You are a great Duval Real Deal success story. We look forward to your next visit.

December 16, 2022

Everyone from the salesman to finance to the service dept were very attentive & accommodating. Would recommend. More

by Alij98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loren, Oscar,Tammy
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Dec 16, 2022 -

Duval Ford responded

Thank you Alij98 for your 5 star recommendation for Duval Ford on Cassat Avenue. Our Service First philosophy covers every aspect of our dealership to keep you coming back and make you a client for life.

December 05, 2022

They were very helpful in meeting all of my needs to purchase this new truck. More

by markkahrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2022

Great dealership, everyone is so nice and excited about my new truck. They went the extra mile to show me the features and even clean details that I didn’t catch! More

by jtrab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Duval Ford responded

The Duval Ford Service First commitment applies to every department in our dealership jtrab. Sales always puts the customer's needs first during the buying process.

November 24, 2022

Everything was great. Christian did an excellent job!! I will definitely recommend Duval Ford to friends and family!! More

by Jay0410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 28, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star recommendation for our service department Jay0410.

November 23, 2022

Incredibly pleasant folks to work with. Megan and her partner were an absolute pleasure to work with More

by wamorahan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan
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Nov 28, 2022 -

Duval Ford responded

Thanks wamorahan for sharing your 5 star experience with the Duval Ford car buying process.

November 14, 2022

Looking into a new car and reached out to multiple dealerships and Oscar from Duval Ford is the only one who reached out to me and has helped me into building a 2023 Ford Maverick they have great cust More

by Robson21
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Oscar Dominguez
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Nov 14, 2022 -

Duval Ford responded

Thanks Robson21 for sharing your 5 star Ford Maverick pre-order experience with Duval Ford. Our team makes it real fair, real fast and real friendly.

November 14, 2022

Very happy with Allison and the service I received on my truck at duval ford. More

by tripp.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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Nov 14, 2022 -

Duval Ford responded

Duval Ford loves to hear about your 5 star experience with our service team Tripp. Allison is a great advocate for our Service First commitment to our guests.

November 08, 2022

I made an appointment for a check engine light code, before my appointment time my car would not into gear. I had to get towed there a week before. After about two weeks l was able to have my repaired a More

by Kt27d
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 10, 2022 -

Duval Ford responded

Thanks Kt27d for sharing your 5 star experience with Duval Ford's service team. We are here for the scheduled and unexpected attention needed for your vehicles.

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