Duval Ford

From the moment we arrived at the dealership, Terrence and Tino were attentive and extremely helpful with the kind of car we were looking for. They even went online to check out other Duval dealers to co and Tino were attentive and extremely helpful with the kind of car we were looking for. They even went online to check out other Duval dealers to cover all areas. Tino went above and beyond in getting us in the exact car we wanted. I really couldn't be happier with the service. He had all of the paperwork processed ahead of time so I could just come in, sign and drive out. When I arrived, he was with another customer so Terrence immediately assisted me. The customer service is outstanding. The finance part was fast and friendly. We will absolutely be buying future vehicles from Duval Ford (and be calling on these same people) because we know the type of service is top notch. Thank you so very much! More

I always have had good experiences with this dealership. The individuals I worked with in connection with this new vehicle purchase made the purchase process, over all, very easy. I would highly recommend t The individuals I worked with in connection with this new vehicle purchase made the purchase process, over all, very easy. I would highly recommend this dealership and the individuals who worked with me. More

This is the second vehicle I have purchased through Duval Ford and I am very pleased with the dealership and Ford's products. The customer service is great, making you feel very welcomed and relaxed. Our s Ford and I am very pleased with the dealership and Ford's products. The customer service is great, making you feel very welcomed and relaxed. Our saleman Tino knew more about the tech specs of the vehicles than any salesperson I have EVER met. I am an auto guy so Tino's knowledge made a huge differance between Duval Ford and the other 20 dealerships we visited previously. Keep up the good training DF! More

I don't really know how to reconcile my experience I don't really know how to reconcile my experience with everything else I am reading that sounds so good. I am only writing this here because I check I don't really know how to reconcile my experience with everything else I am reading that sounds so good. I am only writing this here because I checked these reviews before I came down and they played into my decision to drive so far, so I am kinda shocked at my experience. I drove from pretty far away, I had scheduled a test drive of two specific cars. I was told to look for Jose when I got there. I arrived about an hour earlier than I had scheduled so Jose was not available, which is fine. Despite the fact that I had confirmed with them earlier THAT DAY that both cars were there, found out that one had been lent out to one of the boss's friends. The other car had such had alignment issue you had to keep correcting the path of the vehicle on the test drive. In addition to that there was some kind of problem with the engine or transmission, so that the steering wheel was vibrating while the car was sitting still. (This is the 2006 Element EX with 93k miles, so you don't waste your time) I thought they must not realize this, because they have a service department so I would have thought this would have been something they would have addressed, I mean I have not seen anything that bad at a dealership before and that is pretty much why I'd go to a dealer rather than a smaller lot. I told the sales guy and he was really not impressed with the problems. I asked about the other car I had driven all the way there to see and he explained that it was loaned out. I wasn't rude about it because I doubt my sales guy had anything to do with that and it was fairly obvious he was not able to address the problems with the car but I don't know why everyone else is raving about the place, maybe they were all looking at new cars, and maybe this is not one of those places that does any kind of work on the used cars it sells? The car was also pretty dirty on the outside for a car at a dealership, but I wouldn't have held that against them if it weren't for the other things. The sales guy, he was very nice, but he could not negotiate price and the car had some serious issues. I was there to buy, I mean I arranged everything with my bank and I called this dealer ahead of time to ensure that I would be able to make this payment the way I was going to and to let them know that I was looking to buy. So I am sure that they will write me off and say that I should have done more to make sure the other car was there or something or I should have done something about their car with the alignment issue, but I don't really know what else to do other than arrange a test drive, arrange a method of payment, confirm with them that they can take that method of payment and then confirm on the day of that the cars are there and finally show up ready to buy. And just so anyone else looking at these cars knows, I am posting this here, because if you are looking at these cars it is likely that you are also doing a little driving to get to them. Oh and the service manager fed me some line of crap about how no one really targets these Elements for stealing their catalytic converters, that maybe some 'foreigner' could slip up under the car and take it but he could assure me these cars were not targeted for that. He assured me. So, you can google element and catalytic converter theft and see why I honestly had to pick my jaw up off the ground. I am a woman, maybe that was part of it? Or maybe it was that I was looking for a specific model? Or that is just how their used cars are? I dunno. I guess it doesn't hurt to go look if you are in the area but I would not drive very far down the road to look at their used cars. I mean, our sales guy was nice but heck I drove from pretty far away for that nonsense. And I almost spent the day driving in a different direction to look at another car, now I wish I had. I was hedging my bets because they had two at this lot, though in the end that was not the case. I will say that it was no nonsense. No one seemed interested in selling us anything so it made for a pretty quick low pressure test drive. Did not buy a car but ended up buying a hamburger down the road and have no plans to go back to Jacksonville anytime soon. More

Susan was personable, knowledgeable and continued to be ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that we sincerely wanted a Ford product! After the intial visit, during an extremely hot, humid summer afternoon, we realized that all questions about the product, and possible financing there, were answered by one individual, her. That one on one customer service is one of the main reasons we bought our new Edge from that dealership. There was no parading of multiple team members to make the sale! The prices were clearly marked on each vehicle, plus applicable rebates, etc. As we, briefly, waited to sign the papers all the staff were courteous and attentative from the front door to our new vehicle despite the rain storm going on outside! With a definitive, YES!, we will be back soon to make another Ford purchase. Rick and Sharon More

John Singleton was our sales associate and he first met my son when he started shopping for a new car. After my son visited several dealerships he narrowed it down to two who treated him as a professional my son when he started shopping for a new car. After my son visited several dealerships he narrowed it down to two who treated him as a professional and would give all offers in writing. It was amazing to our family how many dealers would not follow up or afford a younger adult the same rights and responsibilities as a 50 year old. On the day we were making the deal for the car we went with our son to watch him finialize the deal. They dealt with him and the managers came over and introduced themselves as well. Would I recommend this dealership, absolutely, because at the end of the day they treated you as if everyone was always watching. Thanks again for the great experience. Also, if was the shortest time I have ever been in a dealship while buying a new car. Thanks again. Bev Workman More

This was the best buying experience ever. Larry was completely knowledgeable and made are buying experience a breeze. No haggling and no pressure buying are great. We will definitely do business with L completely knowledgeable and made are buying experience a breeze. No haggling and no pressure buying are great. We will definitely do business with Larry and Duval Ford again. More

Had a great experience. No pressure no haggle.Answered all my questions.Would return to buy another car in the future.Would recommend to others. all my questions.Would return to buy another car in the future.Would recommend to others. More

The deal on the car I purchased was straight forward and easy. Tino Lebron was friendly, courteous, helpful and knowledgeable about the Ford Expedition model. He was patient as I explained what I was loo easy. Tino Lebron was friendly, courteous, helpful and knowledgeable about the Ford Expedition model. He was patient as I explained what I was looking for in a vehicle. He helped me work through the decision process by listening to my questions and concerns about various features of the car. Chris Hayes was also friendly and efficient in working through the details of the financing. He helped me get a good interest rate with minimum hassle. This is the 2nd car I have purchased from Duval Ford. Based on my experiences I recommend the dealership. More

When I was forced to seek a replacement vehicle for my 17 year old 4Runner I went to Duval Ford even though it is across town and there are many dealers in my backyard. It was one of the easiest car purchase year old 4Runner I went to Duval Ford even though it is across town and there are many dealers in my backyard. It was one of the easiest car purchase experiences I have had in my 40 years purchasing vehicles. Dan Hodges worked with me regarding my poor credit after losing a job I held for 25 years. Malcom Daigle was a most professional salesman as he worked with me on the details of the paperwork. There was NO “hard sell” as I was used to. When I asked about buying “touch up” paint for a tiny rust spot I noticed on the hood, he ordered it. A week later I contacted him and he informed me the paint was received and he’d paid for it. I have already recommended this dealership to friends on Facebook. More