Duval Ford

Malcolm was great to work with. He was patient and attentive to our needs. He took his time working with us from beginning to end of the process. Malcolm was knowledgeable and helped sync our phones attentive to our needs. He took his time working with us from beginning to end of the process. Malcolm was knowledgeable and helped sync our phones to the new truck and made sure we had a good grasp on how to use the radio, blue tooth, etc. I would definitely recommend Duval Ford and Malcolm my friends and family. Our experience was very pleasant and no pressure. Thank you Malcolm More

Malcolm went above and beyond in helping us find a car. We had one in mind when we came to the dealership, but he showed us other vehicles to help us feel SURE we were making the right choice. He took us o We had one in mind when we came to the dealership, but he showed us other vehicles to help us feel SURE we were making the right choice. He took us on a test drive even though the dealership was closing for the evening. He never made us feel rushed, although I'm sure he was ready to get home to his family. I was very happy with the overall process. We had visited a lot of other dealerships, and it was refreshing to have someone down to earth help us. He wasn't skeezy and pushy like the other dealership's salesmen were. I have already told all my friends and family how awesome Malcolm was, and will highly recommend him to anyone buying a car. More

The appointment for my oil change was great. The service team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years and I would definitely recommend others to do the same. More

I purchased my car (fusion) 4 years ago and have continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any serv continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any service done when needed. I would purchase another car there again! More

Good overall service - took longer than expected; however technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room cle technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room clean and will come back More

Sheila is great. She is very attentive. Young man in shop was saying the f word & I could hear it outside. Will sit inside next. was saying the f word & I could hear it outside. Will sit inside next. More

GREAT IN AND OUT QUICK SERVICE FOR A OIL CHANGE AND TIRE ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL More

Enjoy my new 2013 ford focus. pleased with the service department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. More

I give 5 stars on all of the above questions because not once did I have to worry about David leading me towards a different car than what I inquired about online. I know he worked very hard to get me into once did I have to worry about David leading me towards a different car than what I inquired about online. I know he worked very hard to get me into my 2006 Dodge Magnum due to minor issues on my credit but Bob and him made it happen.He was very straight forward, friendly and knew what he was talking about. Signing the paperwork with Brian and any questions I had he didn't hesitate to answer. He provided me with the best extended warranty that could be purchased. At first I was like no I don't think I want to pay that much for a car note but it will help and pay off for having that top warranty in the long run. I enjoyed my experience at Duval Ford even the other sales reps who I didn't have to work with very closely were very friendly and welcoming. More

The over all experience was good.. I have to say that the The over all experience was good.. I have to say that the sales rep. (Lary Beverly) was very good he was helpful straight forward honest and kind. The over all experience was good.. I have to say that the sales rep. (Lary Beverly) was very good he was helpful straight forward honest and kind. More