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Duval Ford
Jacksonville, FL
1,729 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,729 reviews
March 29, 2023
I’ve been coming here for almost 40 years. I’ve mostly have had good experiences. There have been a few not good experiences. I’ve mostly have had good experiences. There have been a few not good experiences. More
by ccook56
Employees Worked With
February 24, 2023
I purchased a car on 02/22/2023 and I was with Oscar Dominguez as my sales associate. I have been searching for a new mustang for the past 18 months. It has been hard finding the one I want and to be Dominguez as my sales associate. I have been searching for a new mustang for the past 18 months. It has been hard finding the one I want and to be able to get approved. Oscar took his time with me, we went over the pros and cons of 3 different vehicles, and not only did we find the vehicle but he went above and beyond to make sure that we could get the vehicle and get me taken care of the right way. This pandemic has made car buying difficult but Oscar made it the way I remembered how service used to be prior to the pandemic. I think I was at the dealership for 7 or 8 hours and I did not feel rushed whatsoever. I’m glad I made my decision and I’m happy with my new 2020 mustang bullitt. This guy deserves a raise :) More
by Phillyeagles3124
Employees Worked With
Oscar Dominguez
February 24, 2023
I normally don't like dealing with car dealerships and try to minimize my interactions with them whenever I can. However I had a rather pleasant experience with Duval Ford. In addition to providing a very try to minimize my interactions with them whenever I can. However I had a rather pleasant experience with Duval Ford. In addition to providing a very friendly environment, they were exceptionally accommodating of my circumstances. They had me in and out within an hour just in time for me to pick up the trailer before the shop closes. Transaction was seamless and I will definitely recommend Duval Ford to anyone. More
by Atcc323
Employees Worked With
Alden Davis
February 23, 2023
Straight to the point. Great customer service. Had everything fixed on my new truck in a timely manner and went above and beyond for customer satisfaction. Great customer service. Had everything fixed on my new truck in a timely manner and went above and beyond for customer satisfaction. More
by TW
Employees Worked With
Oscar Dominguez
February 22, 2023
I had a bad experience at the dealership detail shop and Duval Ford was quick to correct the problem. I was setup with an at home detail service which did an outstanding job. I’m happy that Duval Ford went Duval Ford was quick to correct the problem. I was setup with an at home detail service which did an outstanding job. I’m happy that Duval Ford went out of their way to ensure I was happy with their service. More
by Kidvegas
Employees Worked With
February 18, 2023
I just completed my third vehicle purchase with Duval Ford. When i decided to trade vehicles, my first choice was to contact Alden Davis for assistance. He was very professional and worked hard to find t Ford. When i decided to trade vehicles, my first choice was to contact Alden Davis for assistance. He was very professional and worked hard to find the vehicle that met my needs and desires. I have found Alden to be accurate in what he tells me and he is a straight shooter. I do not have to wonder whom i will deal with in the future. Lionel in finance was also professional and provided all the details i needed to make an informed decision. My service advisor, Sean Pimental, is someone i have developed a lot of respect for in the last 3.5 years. he has provided exemplary service and has always been available and in my corner. As a business man and entrepreneur for 50 years, it is obvious to me that this level of quality service comes from the top. Duval Ford has a culture of having quality people with integrity and i look forward to purchasing my vehicles from them until the Lord calls me up to my final home. More
by masterlamoureux
Employees Worked With
Alden Davis in sales, Sean Pimental in service and Lionel in finance
February 10, 2023
The service team at Duval Ford Commercial Solutions have hit another home run! My service was done on time and at the quoted price. I am glad they have my back. Thank you all, so very much. I will be back. hit another home run! My service was done on time and at the quoted price. I am glad they have my back. Thank you all, so very much. I will be back. More
by Pops
Employees Worked With
Bryan Davis, Chris Pace
