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Duval Ford
Jacksonville, FL
1,780 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,780 reviews
August 09, 2016
HUNTER SCANTLING ROCKS!! It is not a game for this young man. BOTH of my daughters needed cars ... desperately. Hunter closed TWO deals for us today!! They each drove away in It is not a game for this young man. BOTH of my daughters needed cars ... desperately. Hunter closed TWO deals for us today!! They each drove away in a 2016 Focus!! I bought my 2016 Fusion last October from Hunter; and his wonderful attitude and personality will bring me back to Duval Ford again and again!! XOXO Hunter - Kimberli Hartley More
by Kimberli
August 08, 2016
A perfect example for great salesmanship! I just bought a new F150 on 8/4/2016. Working with Gunny to purchase my new truck was a great experience. There was zero pressure to look at or cons I just bought a new F150 on 8/4/2016. Working with Gunny to purchase my new truck was a great experience. There was zero pressure to look at or consider any options that I didn't have in mind. He patiently worked with me to find out what I was looking for, giving me information and options along the way. Gunny was a great example of how people should be treated at the dealership. A++ would recommend to anyone looking to buy a new Ford, go see Gunny at Duval Ford. You won't be disappointed! More
by Ernest Craft
Employees Worked With
David Moore
August 05, 2016
Horrible Service I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford on July 6, 2016. I asked to have three issues looked at: 1. Needed Air Conditioning system to be checked. 2. Needed all four disc brake serviced. 3. Needed my turns signals fixed. Service Rep calls me and says my battery probably needs to be replaced, took the bait and had that done also. Brought my truck in for service early AM on Thursday, July 6, 2016. Got an update that my truck would be ready by morning of Friday, July 7.2016. I said that would be fine and I would pick it up in the afternoon. The Bad I pick up my truck Friday afternoon and this is where my fun meter gets pegged to a 150%. 1st Issue- Air Conditioning My A/C was working fine when I brought it in. The air was cool but not cold. The compressor was working fine but I knew there was a leak. After picking my truck up and driving for about five minutes and nothing but hot air blows out and I could not hear the compressor running. Okay now I have to bring it back to Service Department to fix the A/C that was not broken to begin with. 2nd Issue- Brakes I have a coupon to get new brakes and rotors refinished for $179.98 per axle. So $359.96 for all four brakes to be fixed. As I am driving my truck in the same time as 1st Issue I step on the brakes for a stoplight and the brake pedal goes all the way to the floor and my truck is not stopping! My truck finally stopped when I got pretty close to the light. 3rd Issue - Battery As I am turning into Duval Ford My truck dies right on Cassat Avenue. Good thing the traffic was not bad. I was able to put my truck in Park and re-start the engine. The Ugly After getting the truck back to the Service Department, I pulled into the Service Bay and demanded to speak to the Service Manager. I just spent over $700.00 to get my truck fixed and have one issue fixed which was my turn signals. A/C Repair: I spent $170.00 for an A/C check that that actually broke my A/C when it was working at the time I brought my truck in for service. Brakes Repair: I could have gotten seriously hurt or killed because my brakes where not fixed correctly. It was apparent the mechanic that worked on my brakes did not properly test them after completing the task. I drove the truck the following week and my brakes were shuddering when stopping. I had to ask the Service Rep to get a mechanic to drive my truck and experience what was happening with the brakes. Now I have to bring my truck in for a third time to get my brakes fixed. I bring my truck in on Friday, July 22, 2016 to get my brakes fixed for good. Battery Replacement: When my truck dies in the middle of the intersection the first thing I think of is my battery died. Why because my old battery was working fine and the new one is not. This also happened within my five minute drive from above. I call the Service Rep on Saturday morning and tell him that I want my old battery back because I think there might be something wrong with this new battery. The Service Rep tells me they have already disposed of the battery and I cannot get it back. In Conclusion IF I was I treated this way at the Service Department would you want to ever buy a vehicle from Duval Ford? More
by buffy
Employees Worked With
Rudy Bravo
August 04, 2016
First Service My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. More
by Wasabi093
Employees Worked With
Reshard, Brian West
August 02, 2016
Sherrod made it happen I called Duval Ford and spoke with Sherrod. I told him my situation and advised to come in. I came to the dealership and we tried a few options that d I called Duval Ford and spoke with Sherrod. I told him my situation and advised to come in. I came to the dealership and we tried a few options that didn't work. Sherrod was persistent and the deal was made. I purchased a great vehicle and the staff was outstanding. The staff was very helpful. Please go to Duval Ford for your next vehicle purchase. THANKS SHERROD More
by sirlance
Employees Worked With
Sherrod Anderson
August 02, 2016
Extremely Satisfied Mr. Murdock was extremely helpful. He knew exactly what I was looking for in a car. We were able to narrow it down to the perfect match almost immedi Mr. Murdock was extremely helpful. He knew exactly what I was looking for in a car. We were able to narrow it down to the perfect match almost immediately. THANK YOU!! Mr. Law worked his magic and drafted up the best deal Ford Credit offered. This is an amazing team!! Keep up the good work!! More
by Kdavid23
Employees Worked With
Will Law, Mike Murdock
July 31, 2016
Duval Ford has a Great Service Dept. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. More
by j-lloyd
Employees Worked With
David Leon
July 29, 2016
Mystery noise eliminated This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener on the sun visor. No more squeak! More
by jax
Employees Worked With
Sheila Mcfarland
July 26, 2016
ABSOLUTELY TOP NOTCH!!! ABSOLUTELY TOP NOTCH I would like to hand it to the team at Duval Ford hands down the best car buying experience they bent over backwards to g ABSOLUTELY TOP NOTCH I would like to hand it to the team at Duval Ford hands down the best car buying experience they bent over backwards to get me in the car that i wanted. from the sales man Mr. Allen all the way to Mr. Tackett himself i felt that they rolled out the red carpet. I would defiantly advise people and friends to try them out first and they will see for their self's that Duval Ford is the new mold of excellence for car buying. More
by dpk
Employees Worked With
Dan Hodges, Chris Smith, Allen Parker, Richard Tackett, Sheila Mcfarland
July 21, 2016
Gunny is awesome! First time buying a new car and gunny was great, though the whole process. We came in just to look and gunny showed us what we talked about and we got First time buying a new car and gunny was great, though the whole process. We came in just to look and gunny showed us what we talked about and we got our dream car. I would highly recommend him to others. More
by Matt&Keri
Employees Worked With
David Moore
