Dutch Miller Kia of Charlotte

They Made It Right Earlier we came in to purchase a vehicle, we had several issues in the beginning, once Darryl stepped in the general manager, he made it right, by doi Earlier we came in to purchase a vehicle, we had several issues in the beginning, once Darryl stepped in the general manager, he made it right, by doing so , he earned my business, he is a class act all the way, I wish there were more companies like this one, who actually care about their customers and don't treat them like a number, I would recommend this dealership to anyone, just ask for Darryl, thank you Dutch Miller Kia for making it right, you guys rock!!! More

The Worst Experience!!!! This had to be the worst experience I ever had at a dealership. I was out to purchase my very first car. Three customers that was there for service on This had to be the worst experience I ever had at a dealership. I was out to purchase my very first car. Three customers that was there for service on their cars talked me out of it. I'm so grateful for those folks. The salesman I had to walk me around to choose my car left me as if he was in such a hurry to be done with me. I mentioned to him I had knee problems an he was all over the parking lot without me. This was a very unorganized location. Please folks think twice before stopping by this place for a new or used car!!! More

TERRIBLE REPAIR SERVICE I dropped my car off for an 11am appt to have a diagnostic check for chirping noise that I believed to be a belt issue. When I arrived I was notified I dropped my car off for an 11am appt to have a diagnostic check for chirping noise that I believed to be a belt issue. When I arrived I was notified that a shuttle service was not offered even though their website says otherwise. I later learned that they offer a shuttle service, but their driver was off that day. So instead of explaining this to me, I was blatantly lied to. I spent $30 in uber fare to go back to work and come back when the car was ready. When I arrived to pick up my car up, Ralph the service advisor handed me a doc on a clipboard and my receipt to sign. When he noticed that the clipboard doc had already been signed he said my signature wouldn't be necessary. I NEVER signed anything upon drop off. They forged my signature to some unknown document. I also had them to do my state inspection and I was told there was a light out that would cost $30 to fix. I agreed and the next morning my right head light was not working. When I called about the issue I was told it was unrelated to the light that they changed during the inspection and I would have to pay for the part but the labor would be free. They didn't charge me for a diagnostic. Instead they said my issue was a steering wheel cupling recall. I asked them to test drive the vehicle after fixing the recall to make sure that was the issue and I know they didn't because my mileage never changed and now I am still having the chirping noise issue. When I called to address all of my issues with the Service Manager the next day it took 4 transfers and a call back for me to finally get to him. Instead of taking concern with the lack of service I was dealt. He talked about his technician having 14 years of experience. I filed a complaint with Kia corporate at 1-800-333-4542 and the call center agent was very helpful. I am hoping for a reimbursement on my uber fees and a free repair of my front right headlight. I also want them to prove that a new light was acutally put in yesterday or refund that part of my transaction as well. I will be giving an update on this post when I hear back. More

ONCE SOLD, ON YOUR OWN..READ BEFORE SIGNING ust about the sale, Manager or Owner Daryl seems pleasant but has no control or no clue of his staff. That or he doesn't care after the sale. Couldn't ust about the sale, Manager or Owner Daryl seems pleasant but has no control or no clue of his staff. That or he doesn't care after the sale. Couldn't get in contact with salesman after sale. 1.Was told when financing if i wasn't going to give a good review don't he rather we didn't give one. ( in a nice way..huh?!) We were asked for a payment date we preferred to be called in a week later and asked to resign paperwork for a lesser rate, which turned out to be a sooner due date. 2. Was told oil changes came with the NEW car, for a matter of time. To find out today. It was only the first one! NOT WHAT WAS TOLD! 3. Then, WAIT WAIT,,,,,,HERE IS THE BIGGY....I called to speak to Daryl the Manager, The FIRST time they hung up on me. THE SECOND time, i hung up it to so long, THIS TIME, They kept me on hold for (30 MINUTES) I screen shot it, THEN,,,,i went online to submit a contact met message in there website and someone CALLED ME BACK WHILE I WAS STILL ON HOLD (within 3 MINUTES) I told him i was on there other line and had been waiting for a manger. He tried to get me to buy another care (huh) AND Once on the same page, said he would have Daryl call me right back.......wow wow wow......BE CAREFUL WITH THESE PEOPLE....THEY WILL GET YOU A CAR THEN GIVE YOU THE BOOT! *Service Department was Pleasant..Thank you More

Incompetent This dealer seemed good until I signed on the dotted line. 2 months later I'm still dealing with their mistakes, when it came to the trade in and it's This dealer seemed good until I signed on the dotted line. 2 months later I'm still dealing with their mistakes, when it came to the trade in and it's pay off. Their people are the epitome of incompetence. More

Good Deal I drove over 200miles, Everyone worked hard to help me get the car I wanted and in my budget. Well worth the trip. I also received a phone call to che I drove over 200miles, Everyone worked hard to help me get the car I wanted and in my budget. Well worth the trip. I also received a phone call to check up on how the car was working. More

Amazing Customer service was at its best I was quite pleased with the negotiations that was possible for me to ride out in my New KIA Thank you very much outs Customer service was at its best I was quite pleased with the negotiations that was possible for me to ride out in my New KIA Thank you very much outstanding job well done! More

Fantastic Experience start to finish Truly a great, hassle-free experience at Folger Kia South. They located and procured exactly what we were looking for, and did it quickly, easily and Truly a great, hassle-free experience at Folger Kia South. They located and procured exactly what we were looking for, and did it quickly, easily and at the right price. Both Brian Purser and Michael Murphy were great to work with and straightforward about pricing, options etc. More

Sales and Service Equally Terrific This dealership seems to have developed a culture in which everyone has the same goal - top quality customer service. Bobby Osiecki went out of his w This dealership seems to have developed a culture in which everyone has the same goal - top quality customer service. Bobby Osiecki went out of his way to help me and he was not even my sales associate. Rob Montgomery is a competent and caring service advisor. He made sure my old Soul was serviced properly, but did not try to up-sell me parts that I did not need. In summary, I have had a good experience with each visit. More

Bobby and Brian provided great service Everyone here was very helpful from the beginning to end. It was nice to get quick and correct answers about the car I wanted. Kia Sorento is awesome! Everyone here was very helpful from the beginning to end. It was nice to get quick and correct answers about the car I wanted. Kia Sorento is awesome! More