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Duncan Ford Lincoln
Blacksburg, VA
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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297 Reviews of Duncan Ford Lincoln
September 10, 2016
Professional Very quick and professional service. Knew a lot about the vehicle I purchased. Everyone was friendly. Would do business with this dealership again. Re Very quick and professional service. Knew a lot about the vehicle I purchased. Everyone was friendly. Would do business with this dealership again. Recommend to family and friends. More
by largenjl
Employees Worked With
Don Dame
September 08, 2016
Red Carpet treatment! Let me give you my deepest appreciation for your fine staff. They went out of their way to make sure my auto purchase was completely painless. Salesm Let me give you my deepest appreciation for your fine staff. They went out of their way to make sure my auto purchase was completely painless. Salesman Derrick Lang and his wife Christie worked hard to get me pre-approval before I even began shopping for my car. They made a great team! My car of choice was cleaned and filled with fuel, as promised, and ready at the time it was promised as well. This was not my first purchase from Duncan and it will not be my last! Thanks for making it a wonderful experience! More
by Sealark
Employees Worked With
Derrick Lang. Christie Lang
September 07, 2016
Thanks to my DAD I LOVE my new Lincoln MKT, it has been my dream to own a Lincoln for 72 years😀My dad sold FORD for 20 years or more! I LOVE my new Lincoln MKT, it has been my dream to own a Lincoln for 72 years😀My dad sold FORD for 20 years or more! More
by JohnmkT
Employees Worked With
Tony, David Duncan, Justin Lane, Joanne Jocz-Kao, Ron Ginger
September 07, 2016
Company sold me a lemon vehichle I purchased a 2012 Jeep Compass from Duncan Ford and Mazda on June 4th in Blacksburg, Virginia. We test drove the jeep for at least 20 minutes and eve I purchased a 2012 Jeep Compass from Duncan Ford and Mazda on June 4th in Blacksburg, Virginia. We test drove the jeep for at least 20 minutes and everything was fine. We purchased the vehicle and while driving down the interstate on our way home, the jeep started jerking really bad. I called the salesman immediately and advised him of the problem. That evening, the check engine light came on. I contacted the salesman again, and they advised me to bring the jeep back up there and they would check on it. The next day they called me and told me nothing was wrong with it and that the check engine light was no longer on. I went back up to get the jeep and 10 minutes off the lot, the check engine light came back on and it was continuing to jerk. Clearly, the mechanic shut the check engine light off instead of diagnosing the problem. Throughout this process of going back and forth with the manager and salesman, I begged for a refund or a trade and they refused. After I took the jeep back up there again and told them myself that the Cadillac converter was bad I thought, they told me they would replace it for half price. I had to pay $300. After I got the jeep back from them replacing it, the jeep was still jerking. They continued to tell me that the jeep was not jerking every time they drove it and didn't know what I was talking about. I replaced the spark plugs and that helped a little bit. I've had the jeep for 3 months now and the jeep can barely make it up into our neighborhood which is on hills and every time I accelerate it, the engine wines extremely bad. This company has sold me a lemon and did not do the proper inspections before they placed the jeep on the market as well as every time I brought it to them for repairs. I do not feel safe in this vehicle with my 11 month old son. Every time I contact them for someone higher such as the owner or someone other than a salesman or manager, they tell me they have no numbers to give me and that it is a private company. More
by Upset customer
Employees Worked With
Dustin, David Duncan
August 31, 2016
very satisfied Our experience in purchasing a new 2017 Lincoln Navigator Select was a very satisfying experience. We were treated like family. Our negotiations wi Our experience in purchasing a new 2017 Lincoln Navigator Select was a very satisfying experience. We were treated like family. Our negotiations with Steve Price at the dealership was excellent. We are very happy with the our new vehicle and would definitely recommend this dealership to anyone. More
by Charles L Surratt
Employees Worked With
Steve Price
August 26, 2016
The kind of place you WANT to do business with Had a great experience with the Duncan team. Everything from the low stress test-drives to the price negotiations and meeting the owner. All around Had a great experience with the Duncan team. Everything from the low stress test-drives to the price negotiations and meeting the owner. All around great experience!! More
by Logan Brooke
Employees Worked With
Ellie Cessac, Tony Linkous, David Duncan, Shawn Allen
August 23, 2016
Would recommend It was a good experience. They worked hard to get and keep my business. I plan to get my truck serviced there even though there is a closer dealer. It was a good experience. They worked hard to get and keep my business. I plan to get my truck serviced there even though there is a closer dealer. More
by 123
Employees Worked With
Derrick and Kathryn Lang
August 10, 2016
Lang Power Team I had an excellent experience buying my first new car from Duncan Ford. I did not have a lot of time to be running around and shopping so the Lang Sal I had an excellent experience buying my first new car from Duncan Ford. I did not have a lot of time to be running around and shopping so the Lang Sales Team made it very easy for me to most of my shopping online and communicating my phone. When i found what i was looking for, i went in for the test drive, and they had everything ready for me. I test drove the car and made my decision, while they where working up a deal with my trade. Once we agreed on everything the ball rolled fast and they had my family on the road with our new Ford transit connect in no time. signed a few papers, and they did the rest. Shawn Allen the finance manager was very thorough with the paper work and very nice to deal with. All around A++ More
by lostdog5876
Employees Worked With
Derrick and Kristie Lang, Shawn Allen
August 09, 2016
14 Cars, 29 years, ONE salesperson My family of four has purchased 14 vehicles in the last 29 years and all the vehicles were purchased from the same dealership, Duncan Ford-Mazda, and My family of four has purchased 14 vehicles in the last 29 years and all the vehicles were purchased from the same dealership, Duncan Ford-Mazda, and from one salesperson, John Myers. Actions speak louder than words. We continue to return to Duncan because we get a fair deal followed by excellent service. Our faith in John Myers runs even deeper. Over the past 29 years John's patience and knowledge have led my wife, my son, my daughter and me to choose the new or used vehicle that best suits our short-term and long-term goals. He is the exact opposite of the "high pressure" salesperson that everyone fears when they step on to a car lot. I want to thank Duncan Ford-Mazda and John Myers for their years of service. As I told John when we shook hands on my recent new car purchase, "I'll be back." More
by RedWings9
Employees Worked With
John Myers
August 03, 2016
Fair and Knowlegeable My wife and I were interested in a Fusion Energi and needed several questions regarding equipment and features. Ellie Cessac and Tony Linkous were ab My wife and I were interested in a Fusion Energi and needed several questions regarding equipment and features. Ellie Cessac and Tony Linkous were able to answer all of our questions and more. The purchase of the new 2017 Fusion Energi couldn't have been easier. The gave us a very fair trade-in allowance and treated us very well. We have found a Ford dealer we can be loyal to. More
by REL
Employees Worked With
Ellie Cessac, Tony Linkous
