Duncan Ford Lincoln

I keep coming back for a reason Duncan provides a great sales experience, listening and understanding what I want whether it's an on lot vehicle or custom order. Delivery details are Duncan provides a great sales experience, listening and understanding what I want whether it's an on lot vehicle or custom order. Delivery details are arranged and executed correctly and as expected. Anything I've identified at delivery that was not to my expectation was promptly addressed. Post sale service and support is excellent from maintenance to repairs, parts and body shop work. There is another Ford dealer that is a little closer to me but not in the same class as Duncan. My most recent vehicle purchase of a Ford Raptor was at MSRP. Many dealers are charging above (often significantly so) MSRP for this vehicle. Honest and fair pricing means a lot. More

Satisfaction and integrity This is a great dealership that was built on a foundation of integrity. We are totally satisfied with the car and my wife really likes the back up ca This is a great dealership that was built on a foundation of integrity. We are totally satisfied with the car and my wife really likes the back up camera. We were pleased with the way Roger and Mike worked with us to make the deal better and made us feel like valued customers. And Justin worked very hard to find us the best financing rate available. Duncan is a six star in a 5 star rating system. We were treated like royalty from beginning to end. And Todd in service was helpful in discussing the servicing schedule. More

Easy car trade My wife and I went to Duncan Ford to look for a new car. We found what we wanted and Steve Akers helped us by letting us drive a new car to lunch. Aft My wife and I went to Duncan Ford to look for a new car. We found what we wanted and Steve Akers helped us by letting us drive a new car to lunch. After we returned he helped complete the deal as we could afford. People seemed nice and helpful. It is worth the trip to check out Duncan Ford. More

Friendly Courteous Service Working with this dealership made something often viewed as a stressful experience, very easy. The kind, welcoming staff used all resources to help me Working with this dealership made something often viewed as a stressful experience, very easy. The kind, welcoming staff used all resources to help me in a variety of ways. I was told my options and was able to easily pick what was best for me based on the guidance of Scott Greear. More

Frustrating We ordered a 2017 transit connect wagon on November 4,2016. We were told that it might be delivered before Christmas (a bit of hyperbole). The car was We ordered a 2017 transit connect wagon on November 4,2016. We were told that it might be delivered before Christmas (a bit of hyperbole). The car was available for pickup on April 12,2017....a 5 month wait. The salesman and sales manager were as frustrated with the delay as we were. However, we can't understand why the delay occurred, and the apparent inability of Ford to adequately explain the reasons. I could go into detail on the many conversations we had with the sales staff, but at this point it doesn't really matter. More

Easy. Friendly. Personal. Tony Linkous and Gerry McCann were a great help with my trade in and purchase of a new vehicle. They helped me get just what I was looking for in a p Tony Linkous and Gerry McCann were a great help with my trade in and purchase of a new vehicle. They helped me get just what I was looking for in a price range that I had in mind. They were friendly, personal and very easy to work with. Would definitely return for business! More

First time car buying made easy We had an idea of what we were looking for when we went into Duncan looking for our new car. I emailed the dealership the VIN of the car I wanted to s We had an idea of what we were looking for when we went into Duncan looking for our new car. I emailed the dealership the VIN of the car I wanted to see, they made sure it was ready up front by the time we arrived. Mike Barnett greeted us outside and introduced us to our sales representative, Steve Price, who was outstanding. He was very knowledgeable about Mazda vehicles, personable, and didn't give us the run around we had experienced at other dealerships. We felt like Steve was working to get us the best deal he could. Steve accompanied me over to the financing office where he introduced me to Justin Lane. Justin made the financing process quick and painless. I spent a total of 15 minutes in the finance office signing forms, while I was there Steve was making sure that the car was gassed up and road ready. Since the purchase was completed so late in the evening he let us bring it back for a cleaning and check-up over the weekend. The car buying experience can be daunting with so many options and high-pressure sales tactics, you don't experience that at Duncan. They make sure you get everything you want in a vehicle, and if they don't have it they will go out of their way to find it for you. We will be back. More

Good sales/negotiations; Delivery - not so good. Some of my questions about the vehicles capabilities were answered erroneously. i.e. Setting speed warnings, mobile app availability, etc. These wer Some of my questions about the vehicles capabilities were answered erroneously. i.e. Setting speed warnings, mobile app availability, etc. These were found by me, through research in the car. But overall experience with sales was good. At financing, Justin found the VIN# was incorrect and had to be corrected. Was contacted by sales, that "proof of residency" (Sheriff of Tazewell signed gun permit) was not adequate, 6 days after purchase. Also, the registration reflects Model as CX-5 not CX-9. (I will correct with DMV myself) The Sirius radio had to be established & activated by customer 3 days after delivery of automobile. According to Sirius Tech, the account was "established" but not "activated". This took almost an hour to complete, since I did not know that the radio ID could not be obtained if Bluetooth was running on vehicle. I was told that I could come in "anytime" (during service hours) to have my Remote Start installed; when I attempted to make an apt, I was told the part had to be ordered and I would be notified when the part was at the dealership. I am currently 6 hours away from the area and arrangements are difficult. Not what I expected. More

F350 purchase Everything was easy and pleasant. Ellie was very knowledgeable and helpful. I would certainly buy from Duncan again and would recommend them to my f Everything was easy and pleasant. Ellie was very knowledgeable and helpful. I would certainly buy from Duncan again and would recommend them to my friends. More

Great People and Great Service I have enjoyed very much buying my Mustang from Duncan dealership. Steve Akers and Tony Linkous were very professional and helped me get wha I wanted I have enjoyed very much buying my Mustang from Duncan dealership. Steve Akers and Tony Linkous were very professional and helped me get wha I wanted and needed. My experience at Duncan was very pleasant and I encourage those who want to buy a car that they have to enjoy their help and service More