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Duncan Ford Lincoln
Blacksburg, VA
293 Reviews
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293 Reviews of Duncan Ford Lincoln
March 06, 2015
Happy Steve Akers handled my car-buying experience with professionalism, courtesy, friendliness and a striking depth of knowledge about the vehicle, Ford Mo Steve Akers handled my car-buying experience with professionalism, courtesy, friendliness and a striking depth of knowledge about the vehicle, Ford Motors, and its energy efficiency commitments (I bought a hybrid). He also exhibited a compassionate, empathetic approach to the disabled (I am one). The common approach to folks like me is to patronize and condescend. Admirably, Steve interacted with me, instead, as a fellow human being; certainly he could see my affliction and hear it in my voice and sense it in my slowed thinking and tangled movement, yet he approached me as a man who was buying a car, like any man, one with an ordinary need to make a significant purchase. He certainly gained my respect, and his behavior speaks as highly for Duncan as his employer as it does for himself and the manner in which he was raised. In other words, a gentleman. He was, and is, a pleasure to work with. I recommend him to anyone interested in buying a car, for he's honest, forthright, and above all, REAL. I worked as well with the equally gentlemanly Justin Lane in Finance, who carefully and accurately delineated the terms of my purchase, and whose expertise was matched by his personal warmth and graciousness. Lastly, Ben King, in Service, was called upon to answer a thorny question about tire size and my vehicle model. After a few minutes of research, he responded with the proper answer, and in the down-to-earth manner that I've always found so ingratiating in him. These three men made an anxious and chronically in pain customer as comfortable and welcome as he's ever been. Duncan does a lot of things right. More
by Mrtjbv
Employees Worked With
Steve Akers, Justin Lane
Helpful March 03, 2015
Great buying experience . Steve Price was great to work with and very helpful. I priced similar cars at other dealerships and found Duncan Mazda to have the best price. . Steve Price was great to work with and very helpful. I priced similar cars at other dealerships and found Duncan Mazda to have the best price. More
by Ronnie
Employees Worked With
Steve Price, Justin Lane, Joanne Jocz-Kao
February 25, 2015
Horrible Experience This was my first time dealing with Duncan, and I can easily say it was also my last time. After making an appointment to deal with a specified dea This was my first time dealing with Duncan, and I can easily say it was also my last time. After making an appointment to deal with a specified dealer, I get jockeyed around until I ultimately landed with a sales person who looked like he was the night janitor. Very unprofessional attire, as well as attitude. I was given the rush act. Donivan showed me a price, pretty much said take it or leave it. His body language and tone displayed that he could care less to deal with me on the car. He was more interested in going home as he once said, and I quote "I'm so tired. I'm ready for this day to end so that I can get out of here and go home." I was shocked by that response. It made me feel as though I wasn't good enough to deal with as a customer. If this is the kind of people that Duncan employees, then I look for the doors to be closed in a few months for them, because this is very very poor business. Thankfully, because of this business, I went elsewhere and found the vehicle I initially wanted from Duncan for a much better price and MUCH friendlier staff. More
by Zedd
February 17, 2015
Happy Customers! My husband and I could not be happier with our experience at Duncan. Terrence Monroe helped us to choose the perfect vehicle and made the entire purch My husband and I could not be happier with our experience at Duncan. Terrence Monroe helped us to choose the perfect vehicle and made the entire purchasing process very easy. We normally dread the thought of car buying, but Terrence was so helpful and willing to answer all of our questions. This is our first new vehicle purchased from Duncan, but we have had two great experiences having our other vehicle serviced there. We definitely would recommend Terrence & the Duncan team. Our sincere thanks for making this our best purchasing experience; we will be coming back! More
by healthykteacher
Employees Worked With
Terrence Monroe, Justin Lane
February 15, 2015
VERY SATISFIED I am long-time service customer at Duncan Ford. When it came time for a new vehicle the Ford sales team was very responsive to my needs. It was a po I am long-time service customer at Duncan Ford. When it came time for a new vehicle the Ford sales team was very responsive to my needs. It was a positive experience in a no-hassle environment. More
by swthomps68
Employees Worked With
Don Dame, Justin Lane
February 12, 2015
Terrible Experience - won't go back We purchased a new vehicle in Nov 2015 and were pleased with the experience. But our experience with Brent in the service department was poor. The hea We purchased a new vehicle in Nov 2015 and were pleased with the experience. But our experience with Brent in the service department was poor. The headlights were not adjusted properly on our vehicle when we purchased it, and we requested that it be corrected. The service department then set it at the highest setting and it was blinding oncoming vehicles and other vehicles were flashing at us and putting their high beams on behind us. We told Brent of the problem and asked that it be corrected. We were told that it was within specs and that we would have to pay to have them fix it. After a lengthy discussion, he agreed that they would readjust the headlights. When we drove the car home, it was apparent that they had then lowered the beams back down to an unacceptable low position (we felt they were even lower than when we first took it in) making it very hard to see and putting the lives of my family at risk. We have given up working with Brent to resolve the problem and will fix it ourselves. I would never go back as long as Brent is the service manager. More
by dissatisfied
Employees Worked With
Brent Brusseau
February 10, 2015
Go to Duncan and you will be thankful you did! Steve Price from Duncan Ford in Christiansburg Va, helped us with the purchase of a Ford Expedition. I was very pleased with the buying process at thi Steve Price from Duncan Ford in Christiansburg Va, helped us with the purchase of a Ford Expedition. I was very pleased with the buying process at this dealership. I normally hate the whole car buying process. The crew at Duncan made things very easy for us and had a very professional sales team to guide us through it all. I would definitely recommend them for your car buying experience, I can honestly say that's where ill be going the next time as well. Thanks to Steve and everyone at Duncan. More
by Perdue
Employees Worked With
Steve Price
February 09, 2015
Wonderful Experience! I'm quite satisfied with my experience of purchasing a Mazda from Terrence Monroe at Duncan Mazda. Terrence was very patient & explained things throug I'm quite satisfied with my experience of purchasing a Mazda from Terrence Monroe at Duncan Mazda. Terrence was very patient & explained things throughly. He didn't try to push anything on me. This was my first new(used) car purchase and I had the best experience. I had my parents come with me for guidance and the whole time Terrence was great entertaining all of our requests and answering any questions. Most importantly I felt listened to as a young car buyer. I was treated with courtesy & respect. I was the last perspective buyer on the lot the night of my car purchase and I did not feel rushed. Everyone stayed a little later to help me through the process. The paperwork & documents were quick & painless. I'm super happy with my car and I would recommend Duncan! More
by bklynn
Employees Worked With
Terrence Monroe
February 07, 2015
Not Good The same day I perchased my Mustang [ Jan 28, 2015 ] I smelled hot breaks. Talked with service writer for an apointment to look at parking break. I as The same day I perchased my Mustang [ Jan 28, 2015 ] I smelled hot breaks. Talked with service writer for an apointment to look at parking break. I asked to have the break cable adjusted so that it wasn't so tight. Feb 4 a service tech looked at the parking break and said there was no ajustment. I have documented evadence that there is an ajustment for the parking break cable. I hope this isn't how the rest of my ownership is going to go. More
by smatzie
Employees Worked With
Steve Akers
February 07, 2015
A very Happy Customer I want to thank Gerry McCann, Steve Price , and Shawn Allen for taking time with us ,in purchasing our new F250 Super Duty on 4 Feb 2015. Gerry Mc I want to thank Gerry McCann, Steve Price , and Shawn Allen for taking time with us ,in purchasing our new F250 Super Duty on 4 Feb 2015. Gerry McCann for finding the perfect truck for our needs, and holding it until we were able to drive down from Pennsylvania. Steve Price for all your time in acquainting us with the FABULOUS truck, and not letting us leave until we felt comfortable with all its features . There were many :) Shawn Allen for explaining all our options for the extended warranty. Duncan Ford is an awesome dealership. Everyone works together as a team, where the customer always comes first. On a personal note to Gerry and Steve , I took my first test drive today, and I am in love with our new truck, I felt comfortable driving it. Thanks again, Janet P. More
by Sunny716
Employees Worked With
Gerry McCann, Shawn Allen, Steve Price
