Dublin Buick GMC Chevrolet Cadillac

Want to give higher rating but cannot Purchased New Chevy Truck 2018 in march. First year excellent, second year April 2019 the transmission blew out. Dealership fixed it however it took 6 Purchased New Chevy Truck 2018 in march. First year excellent, second year April 2019 the transmission blew out. Dealership fixed it however it took 6+weeks. It was during the initial discussion with my service advisor that the computer showed i only had coverage for 60k miles. However i went home to pull my original sales contract and it states unlimited miles. I took up this issue with raul perez in finance and he did this; he never verified what i signed for in my contract, he simply tried to sell me an add on policy for $5730.00 with 10% down, 288.00 per month for another 18 months on top of my existing truck payment. Not having my paperwork with me i waited on making a decision. I called raul perez back to ask questions about what he quoted me . He attempted to return my call one time..since then he will not answer or return my calls. Completely unprofessional attitude, only wants money for his pocket not thinking of the customer and trying to sell me something i already paid for. This issue needs to be resolved by Dublin Chevrolet as soon as possible by anyone other than mr.perez. i would appreciate to be contacted. More

Excellent Customer Service Lincoln Haven at the Infinity Dealership is my go-to guy when I need service on my Q40. He provides excellent customer service and it's a pleasure de Lincoln Haven at the Infinity Dealership is my go-to guy when I need service on my Q40. He provides excellent customer service and it's a pleasure dealing with him. More

Fast friendly service I received fast and friendly service and got out of there with two GMC trucks in a short amount of time. They also offered to deliver the trucks since I received fast and friendly service and got out of there with two GMC trucks in a short amount of time. They also offered to deliver the trucks since we had no trade-ins which was a huge help More

I had an oil change. The car wash is free but should at least look like it was washed. It was terrible looked like not even washed. The time before the nice advisor even v The car wash is free but should at least look like it was washed. It was terrible looked like not even washed. The time before the nice advisor even vacuumed the drivers side. He said just for kindness! The service was very unpersonalized! The advisor said little to nothing about what was done and what should be done soon. He wasnt unfriendly but he didnt care!! I expect more from the dealership i bought my car from ! More

Pricey Service, OK Support Was not greeted upon arrival, had to wait to make sure rep was open. And $250 for 7.5k service, really? Was told that due to cargo box, complimentary Was not greeted upon arrival, had to wait to make sure rep was open. And $250 for 7.5k service, really? Was told that due to cargo box, complimentary wash prohibited, but had it manually washed and, although the gesture was nice, the result was subpar. More

Love our Yukon JR took the time to find out just what we wanted. And we are very happy with our Yukon. Looking forward to enjoying it for years to come. JR took the time to find out just what we wanted. And we are very happy with our Yukon. Looking forward to enjoying it for years to come. More

Excellence in customer service I've been having my car serviced at this location for approximately 7 years and during that time I've seen Service advisors come and go. I've dealt wi I've been having my car serviced at this location for approximately 7 years and during that time I've seen Service advisors come and go. I've dealt with some good, fair and a couple just horrible. However during this time Ernie Avalos has remained a constant. He is always patient,polite, accommodating in every way. He ALWAYS represent the dealership in an excellent manner. Hopefully his supervisor know what an asset Ernie is to the business. I found the other advisor that day to be nice . Great staff there, More

Always a great experience at Dublin GMC Ernie and the team were and are always great. Every time I drop my truck off the service is quick and timely and great work. Ernie and the team were and are always great. Every time I drop my truck off the service is quick and timely and great work. More

Quality of service Choosing a quality dealership for service needs is very important. There are 3 things a dealership must have in order to get my business. 1.) Customer Choosing a quality dealership for service needs is very important. There are 3 things a dealership must have in order to get my business. 1.) Customer service 2.) Quality of service repair 3.) Appointment scheduling More

Awesome experience The purchase of my vehicle was great. Mike was great, didn’t do the pressure sales stuff and treated me with respect, unlike Jim Bass at Stead Cadilla The purchase of my vehicle was great. Mike was great, didn’t do the pressure sales stuff and treated me with respect, unlike Jim Bass at Stead Cadillac in Walnut Creek. The only thing that could have been better was the finalizing of the deal. The wait to get in the finance office was entirely too long. More