Dublin Buick GMC Chevrolet Cadillac

Good service I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours More

Vehicle Servicing We had to bring our Acadia in for an ongoing problem and our experience with Hue Yang was a very pleasant one. He took care of us immediately and got We had to bring our Acadia in for an ongoing problem and our experience with Hue Yang was a very pleasant one. He took care of us immediately and got a shuttle to take us shopping while we were waiting for our vehicle to get repaired. We have always had very good service with Dubin GMC. More

Buying new car We have bought 2 other GMCs at Dublin GMC. We have been very satisfied with the people working there and the friendly nature we have experienced. Now We have bought 2 other GMCs at Dublin GMC. We have been very satisfied with the people working there and the friendly nature we have experienced. Now we have purchased a 3rd vehicle from Dublin GMC. More

Initially pleased. Then left dissatisfied as no follow up. Initially pleased. All staff nice to deal with, prompt shuttle service to work following drop off at 9am. I collected my car and took keys and paperwo Initially pleased. All staff nice to deal with, prompt shuttle service to work following drop off at 9am. I collected my car and took keys and paperwork from Hugh in the office at around 4pm. I noticed when I got in my car that the driver’s seat was adjusted, as was my radio station - which is fine, I assumed that whoever worked on my car had listened to the radio. However my rear view mirror had been adjusted too. I drove one block, pulled over and checked the mileage. I’d made a note of the mileage at drop off - Hugh had checked it and noted it at 9am. my car had 8miles on the clock. I phoned the service office, but couldn’t get through, so I went back to the office and asked had my car been out for any reason. The nature of the repair didn’t warrant an test drive, I was told. There was no reason why the car would have been out for 8miles. The invoice listed 4206 at drop off and 4207 at collection . So why 4214 miles on my car? I was told It would be reported to Rick - still no call! More

Great service Always enjoy bringing in my Cadillac for service at Dublin Cadillac service center. Everyone is always friendly and professional. They explain everyt Always enjoy bringing in my Cadillac for service at Dublin Cadillac service center. Everyone is always friendly and professional. They explain everything and always do a great job. More

20K checkup all went well. good service. pleased with process. good waiting area; snacks, hot beverages and water. comfortable seating. can watch TV. clea all went well. good service. pleased with process. good waiting area; snacks, hot beverages and water. comfortable seating. can watch TV. clean restrooms. Periodic update on status of service More

Service was good. The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in two areas. First, the service request included the MULTI POINT VEHICLE INSPECTION - 27 POINT CHECK as written on the coupon I used for the service. For the first time in seven services, the invoice makes no reference to that service so I have no way of knowing if that was done. Also, on past invoices where the reference to that 27 POINT CHECK is made, there are measurements recorded for tire tread and brake thickness. The invoice for this current work contains no reference to tire tread or brake thickness. That's what caught my attention when I was reviewing the invoice at home. The second area that was less than from the prior six services is that the exterior car wash, while I requested it, was not performed while in the hands of the service department. When I went to pick up the car, I could see that the wash had not been done. I called it to the attention of the service adviser Travis and he sent it back for the wash. When I picked it up, I could see that it needed some additional cleaning and wipe down. By this time, I decided to finish it at home myself. My prior six service visits did not contain these issues and that is why I could not check it off as FIVE STAR. More

Friendly staff made the process easy Great people that care about what you’re looking for and help you find it. The sales person was patient and listened to all my concerns and questions. Great people that care about what you’re looking for and help you find it. The sales person was patient and listened to all my concerns and questions. More

Engine light on I usually get great service not this time. I had an appointment Saturday 9:30, Car was towed there dropped off at 8:30. I called at 11:30 to check sta I usually get great service not this time. I had an appointment Saturday 9:30, Car was towed there dropped off at 8:30. I called at 11:30 to check status they did not have my car in the system told me to call back at 1pm. I called at 1pm still no sign of my car they started questioning me if the car was actually towed there. i told them i was 100% sure it was towed there. I told them I had an envelope with all information on it and keys. I was in the area and came by still no sign of my car. they finally looked in the night drop and found my envelope and keys. still don't know where my car is. I left they told me they would get on it. I called at 4:30 they haven't even looked at it was told other cars that were they at 7am were not looked at how can they look at mine. What good is an appointment then? I finally got my car Wednesday. I bought the car there with a extended warranty I would expect a little better service. More

Observation from outside My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is out My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is outside the warranty . He made so easy and my experience was perfect with service department . The only bad part from that was dealing with cashier from getting rental and paying for the repairs. Jewels make feel that I was causing some type of stress to her because she stated loudly enough to advisor Really again . Sounds to that she hates to dealing with customers and as a customer makes feel that I m cause of it. Because she’s was doing my rental agreement and collecting my payment for vehicle repairs. More