Downey Hyundai - Service Center

Excellent service experience. No overselling, advisor listened to and was respectful of my specific needs. Dealership is clean, well maintained and has good amenities. Definitely No overselling, advisor listened to and was respectful of my specific needs. Dealership is clean, well maintained and has good amenities. Definitely recommend! More

Dealership is great but . .... the 3 times I have gone in to get my oil change I wait in the waiting room. Mario is great, people are very nice and friendly but.... your choic .... the 3 times I have gone in to get my oil change I wait in the waiting room. Mario is great, people are very nice and friendly but.... your choice of movies. Two people were sitting next to me and mentioned they should put on comedy movies not this blowing up cars and people. Apologizes if this sounds petty but hey why not let you know. Thank you More

Downey Hyundai service team member Marlene is efficient, fast and friendly and very helpful during my visits. fast and friendly and very helpful during my visits. More

I TOOK MY CAR IN FOR AN OIL CHANGE BUT MENTIONED THAT THE CHECK ENGINE LIGHT WAS ON. THE DEALER DID A DIAGNOSTIC TEST AND ADVISED ME THAT THERE WAS AN ISSUE WITH THE ENGINE. MY VEHICLE WAS AT THE DEALERSHIP CHECK ENGINE LIGHT WAS ON. THE DEALER DID A DIAGNOSTIC TEST AND ADVISED ME THAT THERE WAS AN ISSUE WITH THE ENGINE. MY VEHICLE WAS AT THE DEALERSHIP FOR A MONTH AS THE SERVICE ADVISOR MENTIONED THAT THE ENGINE WOULD BE REPLACED. ONCE I PICKED UP MY VEHICLE, THE CHECK ENGINE LIGHT WAS STILL ON DISPLAY. I MENTIONED IT TO THE SERVICE ADVISOR BUT DIDNT SEEM TO CARE ABOUT IT. I DONT UNDERSTAND HOW MY CAR WAS AT THE DEALER FOR A MONTH GETTING REPAIED N YET THEY TURNED IT INTO ME THE SAME WAY I LEFT IT. THIS IS UNACCEPTABLE. NOW MY CAR DOESNT DRIVE N FEEL THE SAME AS IT DID FROM THE START. More

Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

clean car dealership. friendly salesman and sales woman staff. managers are not willing negotable the final car price. the car are fix sales price friendly salesman and sales woman staff. managers are not willing negotable the final car price. the car are fix sales price More

In and out within time frame give with appointment. Gave me a car wash and service advisor was friendly. Great service! Gave me a car wash and service advisor was friendly. Great service! More

Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

They worked on my car really quickly, I had several recalls and my car only stayed overnight once. recalls and my car only stayed overnight once. More

The most recent example (out of 3x) of the lack of professionalism and communication. Before driving to Downey I confirmed that the part needed had been received at the dealership. The admin I sp professionalism and communication. Before driving to Downey I confirmed that the part needed had been received at the dealership. The admin I spoke with confirmed with the parts department that they had the part and she confirmed my appointment date, time. I made the trip to Downey ,dropped off the car then approximately 4 hours later the service advisor called me to say that “We don’t have your part, you need to pick up your car today”. At that point, I requested a print out of the scheduled repair but he said that he couldn’t print a price quote for me at that moment Rather he said, look at my computer screen. It was very confusing. I returned a week + later to get the part installed. Unfortunately when I did go to pay the price of the repair increased by almost $100.00. I was verbally quoted $505.00 however my charge was almost $600.00. Immediately it made sense why he promised but never emailed me a price quote. Each visit to this dealership has been riddled with miscommunication, lack of service and professionalism. I am convinced that the employees do not care about their customers. Three bad experiences at one location is too many. I will not return nor will I purchase another Hyundai. More