Alainea Butler
Alainea Butler at Downey Hyundai

Alainea Butler

BDC Service

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
69 Reviews
4.4

69 Reviews

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69 Reviews of Alainea Butler

April 01, 2026

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Employee Rating

Downey has always demonstrated professionalism, kindness, and their establishment has genuinely given customers the options to decide service needed. Their is no hassles at Downey, Ca. More

by LETTYD2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

March 21, 2026

Dealership Rating
Employee Rating

Excellent service Time and service was great also attention wad excellent There is no more to say More

by ACERVERA.1128
Recommend Dealer
Yes

Other Employees Tagged: Alainea Butler

Mar 21, 2026

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

March 20, 2026

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Employee Rating

Quick, easy, hassle free Friendly workers. Very knowledgeable, helpful, I had a good experience with purchasing the vehicle More

by BALTAYANKARO7
Recommend Dealer
Yes

Other Employees Tagged: Alainea Butler

Mar 20, 2026

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

March 13, 2026

Dealership Rating
Employee Rating

The team members are great. Everyone is really helpfull. And fast service. Lots of new inventory. More

by Adam blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

March 06, 2026

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I was treated with the most respect thank you very much ! !! You guys are amazing More

by EUGGENIA_MIRELES711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Downey Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

February 25, 2026

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Employee Rating

Sold me a brand new car with lot damages and I had to bug to get them repaired. They didnt even fix them all and returned the car to me unfinished and the front bumper is colored diferently More

by jsoliz640
Recommend Dealer
No

Other Employees Tagged: Alainea Butler

Feb 27, 2026

Downey Hyundai responded

Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve described. Purchasing a brand-new vehicle should be an exciting and seamless experience, and it’s clear we fell short of that expectation. Lot damage should have been properly addressed before delivery, and it’s unacceptable that you had to repeatedly follow up to have repairs completed. Additionally, returning your vehicle with unfinished repairs and a front bumper that does not match in color is not the standard of quality we aim to provide. We take concerns like this very seriously. Please contact us directly and ask to speak with a member of our management team so we can review the repair work and make this right. We want to ensure the remaining issues are fully resolved and that your vehicle meets the condition you were promised. We appreciate your feedback and the opportunity to correct this.

February 19, 2026

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Employee Rating

When useless service they xxxxed up my car note and even not text me. No call me. You don’t tell me what the xxxx they do with my vehicle. My vehicle getting too much smoke even the customer service is also More

by sahil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2026

Downey Hyundai responded

We’re really sorry to hear about your experience and truly apologize for the frustration and inconvenience this has caused you. This is not the level of service we aim to provide. We understand your concerns about the lack of communication, the issues with your vehicle smoking, and the feeling that the original service (oil change) may have led to additional problems. That is certainly not acceptable, and we take these matters very seriously. Please contact us directly at Ecruz@downeyhyundai.com with your name and vehicle details so we can review your service records and address this situation as quickly as possible. We would like the opportunity to inspect your vehicle again and work toward a proper resolution. Thank you for bringing this to our attention. We appreciate your feedback and hope to make this right.

February 17, 2026

Dealership Rating
Employee Rating

Quick and easy The process was quick and easy. Alainea was very straightforward with the service process More

by RKEVIN170
Recommend Dealer
Yes

Other Employees Tagged: Alainea Butler

Feb 18, 2026

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

February 13, 2026

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Employee Rating

They have great service and very professional with lots of knowledge about the services often They’re at the dealership More

by JEANETTESTARKS169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2026

Downey Hyundai responded

Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino if you would like to further discuss your experience.

February 09, 2026

Dealership Rating
Employee Rating

The place was good people were friendly the waiting room was good they had some snacks water and some coffee the atmosphere was pretty good just one thing the chairs if they had more comfortable ones I woul More

by diegomiguel21321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Downey Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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