Downey Hyundai - Service Center

Service was quick and professional. Service consultant was courteous and kept me advised of progress. I am very happy with this visit. Service consultant was courteous and kept me advised of progress. I am very happy with this visit. More

Their customer service was incredible! Major points for washing my car inside and out. It was such a wonderful surprise! Major points for washing my car inside and out. It was such a wonderful surprise! More

Thank you for your rapid and kind service. You saved my afternoon and let me get my stuff done You saved my afternoon and let me get my stuff done More

Service rep Mario was very rude and inconsiderate. I understand, everyone is busy. He does not need to tell anyone I can’t help right now because I’m busy and have other things to do when they’re just I understand, everyone is busy. He does not need to tell anyone I can’t help right now because I’m busy and have other things to do when they’re just there to pick up the car. On top of that, I simply asked if they can check a problem that came up again and he said I would need to take it in another day since it wasn’t added on the notes. Also, they don’t consider the warranty unless you bring it up and question it. I’ve had the same issue come up again and again and they expect me to pay for repair again when they did the work themselves the last time. Be careful, they’re money hungry at this dealer. More

The overall experience was good. The two main problems had were with the person receiving you when you drive up was a bit rude. Second, they take a long time to bring your car to you The two main problems had were with the person receiving you when you drive up was a bit rude. Second, they take a long time to bring your car to you. (Over 20 minutes waiting) More

Great service. Hamza made sure my expectations were met. His follow up calls and messages were very much appreciated. Hamza made sure my expectations were met. His follow up calls and messages were very much appreciated. More

Got a call that there’s a recall on the transmission control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being mis control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being misinformed but it seems like this dealership can never get their facts straight. Not the first time this has happened. Customer service is terrible. More

Good service. Great communication. Great lobby with snacks. Will recommend to other Hyundai owners.. Thank you Great communication. Great lobby with snacks. Will recommend to other Hyundai owners.. Thank you More

The absolute worst experience I have ever had. Terrible service would never recommend this place to anyone Terrible service would never recommend this place to anyone More

Got there early and they moved pretty fast even washed my car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hu car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hurt your back More