Downey Hyundai - Service Center

Service rep Mario was very rude and inconsiderate. I understand, everyone is busy. He does not need to tell anyone I can’t help right now because I’m busy and have other things to do when they’re just I understand, everyone is busy. He does not need to tell anyone I can’t help right now because I’m busy and have other things to do when they’re just there to pick up the car. On top of that, I simply asked if they can check a problem that came up again and he said I would need to take it in another day since it wasn’t added on the notes. Also, they don’t consider the warranty unless you bring it up and question it. I’ve had the same issue come up again and again and they expect me to pay for repair again when they did the work themselves the last time. Be careful, they’re money hungry at this dealer. More

The overall experience was good. The two main problems had were with the person receiving you when you drive up was a bit rude. Second, they take a long time to bring your car to you The two main problems had were with the person receiving you when you drive up was a bit rude. Second, they take a long time to bring your car to you. (Over 20 minutes waiting) More

Great service. Hamza made sure my expectations were met. His follow up calls and messages were very much appreciated. Hamza made sure my expectations were met. His follow up calls and messages were very much appreciated. More

Got a call that there’s a recall on the transmission control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being mis control system so made an appointment but when I came in, they said the recall was on the seat heater unit. They couldn’t explain why I was being misinformed but it seems like this dealership can never get their facts straight. Not the first time this has happened. Customer service is terrible. More

Good service. Great communication. Great lobby with snacks. Will recommend to other Hyundai owners.. Thank you Great communication. Great lobby with snacks. Will recommend to other Hyundai owners.. Thank you More

The absolute worst experience I have ever had. Terrible service would never recommend this place to anyone Terrible service would never recommend this place to anyone More

Got there early and they moved pretty fast even washed my car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hu car for me and all my stuff got fix also there’s a pretty relaxed waiting area but you have to get a one of the couch chair seats cause the others hurt your back More

Excellent customer service. Mario was extremely helpful and worked out. The problem I came to your dealership because I was dissatisfied with the customer service at the dealers Mario was extremely helpful and worked out. The problem I came to your dealership because I was dissatisfied with the customer service at the dealership I had been using.Iwill continue to be a customer of your dealership as long as I own a Hyundai vehicle More

Mario’s service is a once in a lifetime experience. He not only is very knowledgeable about my vehicle but his customer service and expertise has made me and my family feel heard. He went above and bey He not only is very knowledgeable about my vehicle but his customer service and expertise has made me and my family feel heard. He went above and beyond to make sure our vehicle is up to standard and running well. Will definitely be coming back! More

I wish I didn't go into the dealership and just used a broker. Initial offer was almost $300 more than i ended up with. broker. Initial offer was almost $300 more than i ended up with. More