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Doug Smith Chrysler Dodge Jeep Ram
American Fork, UT
96 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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96 Reviews of Doug Smith Chrysler Dodge Jeep Ram
October 11, 2021
If i could leave a negative 10 star review i don’t think it be enough to portray how terrible this dealership is. I had a good experience buying my jeep, but from there it’s been nothing but xxxx. The servi it be enough to portray how terrible this dealership is. I had a good experience buying my jeep, but from there it’s been nothing but xxxx. The service department is so incompetent it is embarrassing. I was told i had an oil leak buy the fast lane service, so i made an appointment to take my jeep in. The first time the “cleaned it” and had me drive 1000 miles and bring it back, so i did and they had my car for 2.5 weeks. I took it in for the next oil change and they said i had the same leak. I talked to Nate, the service manager, and he was so condescending and rude telling me it wasn’t the same leak even though i had both pamphlets and it was. I took it in 3 times for them to “clean” it because it was “residual” and not an actual leak. They finally agreed that it was a leak and kept my car for 3 weeks never giving me an update. I called at the end of the 3rd week and dirk(service coordinator) told me they lost my car. After 4 more days i finally got the call it was fixed. Only to pick it up with an empty tank and 400 miles added to my car. I got home and it was still leaking, so they had me come in to clean it and drive 1000 more miles. After which i took it in again they had it for 28 days with no updates and were so unbelievably rude to us when we called for updates. The general manager was informed as well as the service director but it took 4 calls to each before either called me back. I finally picked it up, and it is still leaking! They have no idea what they are doing and are absolutely rude and condescending when you try and express concerns. More
by Jordyn.thomas22
Employees Worked With
Dirk, Nate
August 06, 2021
Got stuck with a BRAND NEW LEMON. Wouldn’t start day of purchase. Took it back to be told, we would have to pay out of pocket to replace it. Unacceptable for a brand new vehicle! Never again Doug Smith! purchase. Took it back to be told, we would have to pay out of pocket to replace it. Unacceptable for a brand new vehicle! Never again Doug Smith! More
by Utahbass50
Employees Worked With
Rather not
December 29, 2020
This was the best car experience Ever. We were in and out of there in no time. I bought a Jeep Cherokee 2021 and the sales person was Yvonne Pellum. She was very knowledgeable. Thank you for everything. You of there in no time. I bought a Jeep Cherokee 2021 and the sales person was Yvonne Pellum. She was very knowledgeable. Thank you for everything. You are indeed a great person and it was a fantastic experience. Thank you for your knowledge and dedication to service. More
by Lori Lopez
Employees Worked With
Yvonne Pellum
December 10, 2020
Super friendly staff with excellent customer service! I was a little hesitant going into a larger car dealership but Ammon and Dan were great with helping me find a car that fit into my budget and also had was a little hesitant going into a larger car dealership but Ammon and Dan were great with helping me find a car that fit into my budget and also had the features I was looking for. All without making me feel pressured to buy. I was a first time buyer without a co-signer and they made it happen!! I definitely recommend doing business with them! More
by Sidneymarie17
Employees Worked With
Ammon, Dan
October 22, 2020
Very much a stereo-typical car shopping experience. Sales staff are okay but the finance department, specifically Jeff has no idea what customer service means or how to provide it. Typical routine wh Sales staff are okay but the finance department, specifically Jeff has no idea what customer service means or how to provide it. Typical routine where the sales rep disappears multiple times to speak with finance while you sit and wonder what is being done. If you are looking for frustrating, time wasting or unsatisfying kind of experience that you can get at any cookie cutter dealership... by all means patronize Doug Smith. If you care about customer service, being treated respectfully and leaving having had a good experience take your business elsewhere. More
by jermosno
Employees Worked With
Jeff
August 20, 2020
Patience and good will do not pay off with this business. My Grandsons are still being driven around in the fraudulent van that was sold as new with warranty when it was actually a totaled and rebuilt vehic My Grandsons are still being driven around in the fraudulent van that was sold as new with warranty when it was actually a totaled and rebuilt vehicle that is absolutely worthless. Months have gone by and the only offer this dealership extends it to trade it for another piece of crap van that needs work . If you read a few of the comments below you will find what that is not an option. A monthly pmt of $600 and still stuck with a un safe, falling apart piece of crap. They are trying to guilt their " customers" who paid $29,000 for a salvaged "pre-owned certified" van with a warranty that it worth nothing. Any other company would do anything to make this right, they would probably even be embarrassed by such unethical and unprofessional practices. It looks though like this is pretty standard practice. Even when a mistake is made things should be made right in a timely reasonable way. More
by Kimberlee Shipley
Employees Worked With
Frank Smith
August 18, 2020
Worst customer service. We were coming from out of state. We had several questions before we drove 5 hours. After the run around, they decided they didn't want to do business with us. We have never been trea We had several questions before we drove 5 hours. After the run around, they decided they didn't want to do business with us. We have never been treated with such disrespect. Horrible Horrible customer service! More
by TP&M
Employees Worked With
Bruce
August 12, 2020
Terrible service, no warranties. We've been bringing our vehicle here for 3 years. They told us every time we brought it that their work was guaranteed. Today we brought it in to have a problem fixed from a vehicle here for 3 years. They told us every time we brought it that their work was guaranteed. Today we brought it in to have a problem fixed from a previous repair they had done. And surprise! Now that they'd have to fix something that was their mistake, they're saying it's not warrantied and we have to pay for it. We'll be going somewhere else from now on, somewhere that actually backs up their work and doesn't tell you they will cover things, only to have the next person tell you they don't. More
by Lisa
Employees Worked With
Andrea
August 03, 2020
The absolute worst company I've ever dealt with. I turned in my leased Jeep in perfect condition. Their rep who initially took the keys and did the walkaround check even commented on how perfectly clean it w in my leased Jeep in perfect condition. Their rep who initially took the keys and did the walkaround check even commented on how perfectly clean it was. I signed the mileage paper, gave them the keys, and that was it. 2 weeks later I get hit with a bill for a dent and scratch on the back right of the car. The driver who took the jeep from the dealership to Ally to be "reviewed" crashed the jeep (scratched/dented the back right of the car). Guess who they blamed? Me. I reached out to my original sales rep and asked for him to help me get this issue to his manager, etc or whoever could help me. His response: "Sorry, this has nothing to do with us". He wouldn't even push my issue up to management. More
by JohnT
Employees Worked With
Brent "Shrek" Nelson
May 04, 2020
Worst Customer Service EVER!! I have Jeep and took it for oil service and they forgot gasket and all oil came out before left parking lot. Car was smoking and when I took it back they advised we won’t charge oil service and they forgot gasket and all oil came out before left parking lot. Car was smoking and when I took it back they advised we won’t charge you for this??? Comedy, that they even said that. Don’t take your car to Doug Smith Anything!!! More
by Cansmom
Employees Worked With
Colby
