Doral Volkswagen

Joe Benitez has been my service advisor for 4 years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. More

you charge me for doing nothing when I send to pick up the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2, the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2,600 shame on you More

The dealership was clean and immediately upon arrival have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and t have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and told me to give him 1 hour. Within the hour he had an answer and solution to my service issue. Needed to keep the car over the weekend as the part was ordered and without asking offered me a loaner. Esserman Vw has great efficient and knowledgeable employees. A pleasure to visit. More

I'd like to express my appreciation and thanks to Joe I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles ch I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles check up.. He was polite and courteous and the time that it took to service the car was exactly what he told me. I'd like that. I will definitely recommend this dealer and Mr. Benitez. More

Took my car in for service and joe was extremely helpful. Will gladly go back to this dealer again. Willing to help quickly as needed. Will gladly go back to this dealer again. Willing to help quickly as needed. More

Mr.Bismark Guerrero was my service advisor in my last to the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interest the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interested in that everything was done to high standards and looked after my best interest. Thanks Bismark for your excellent service, we are extremely happy with your attention...! More

I purchased my vehicle at CarMax, but wouldn't take it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismar it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismark Guerrero, was superb- truly an asset to the team. More

My appointment for service with Mr. Joe Benitez was handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. More

I've been to the service station at this location three times. The first 2 visits were terrible. The first time, my adviser was Danny Toledo and then Joe. Danny was rude and biased. Joe didn't attemp three times. The first 2 visits were terrible. The first time, my adviser was Danny Toledo and then Joe. Danny was rude and biased. Joe didn't attempt to talk to me and sent someone else to help me. It was so bad that I decided to drive to Ft. Lauderdale to Gunther VW for service instead. But, I decided to give this location another try since it's less than 5 minutes from my house. This time, B. Guerrero was my adviser. He was wonderful. He was very friendly, professional, and smiled at me the entire time. he made me feel like a wanted and welcome customer. He shook my hand and told me to call him if I had any questions. The other 2 never offered me that courtesy. Because of him, I will only visit this location if he's there. I will not accept service from anyone else. Mr. Guerrero is the ONLY reason I rate the service something higher than "1". More

Excellent customer service. I have never seen such a great professionalism from your employees. I really will recommend Esserman and specially those employees mention above. Thank you so very much. Si great professionalism from your employees. I really will recommend Esserman and specially those employees mention above. Thank you so very much. Sincerely Elizabeth Cuervo More