Doral Volkswagen

I took my car after getting an oil change, the light kept coming on. Otherwise there was absolutly nothing wrong with my car. After paying $418.00 for a 'hose change" (according to them) that was the reason coming on. Otherwise there was absolutly nothing wrong with my car. After paying $418.00 for a 'hose change" (according to them) that was the reason for the light....We were on our way to Disney for a family vacation in Orlando with our children. Half way up to Orlando, our road trip to Disney became a nightmare, our car started overheating and all the lights where blinking out of control. When we called the dealer 2 hours after leaving there, I was told by the manager on dutie there was nothing they could do, it was closing time and he was on his way home. My 5yr old and 8 yr old coudnlt understand why we now needed a tow truck if we just picked up our car from the dealer and said it was fixed. They also couldnt understant why their summer vacation trip was cancelled. Turns out they never replace the water/coolant in the engine (they drained to service the car) which is why the car began to overheat. I can not be any more disatisfied with the service, this experience was so awful.....I decided to drive into a FORD dealer in the middle of no where and buy a new AMERICAN made car. Never again will I buy a German car who service has to be done in the dealer when I can't even trust the dealer...to do it right! More

I have serviced my Volkswagen CC multiple times with Esserman International Volkswagen. Bismarck Guerrero has always been incredibly attentive and surpassed any customer service expectations I have had Esserman International Volkswagen. Bismarck Guerrero has always been incredibly attentive and surpassed any customer service expectations I have had in the past. Something as dreadful as taking one's car in for service has been anything but [dreadful] thanks to Bismark (and his team's) attentiveness, efficiency and care. Bismarck has always addressed any concerns I have had about my CC and has been thorough in resolving them. My first experience servicing at Esserman International Volkswagen required a software upgrade on my CC -- that which took longer than originally anticipated. Regardless of not having a reservation on a loaner vehicle, Bismarck was able to set me up with a car and had me on my way while he took care of the upgrade. Another instance required a replacement part, which was ordered and replaced within a week's wait. Regardless of the reason I have gone in to service my car, Bismarck and the Esserman International Volkswagen team have always thoroughly inspected my CC and resolved any other problems that surfaced. Great team, exceptional service and always a pleasure! More

GREAT EXPERIENCE. everyone very knowledgeable and helpful. Greeted me right away and car was promised on time. Will be back again for next service. Good job helpful. Greeted me right away and car was promised on time. Will be back again for next service. Good job More

We took a Volkswagon Touareg to get services for the 20000 mile on June17th. When I arrived we were promptly attended to Bismarck who as always is very professional and courteous person and the represen 20000 mile on June17th. When I arrived we were promptly attended to Bismarck who as always is very professional and courteous person and the representative that always attends me when I get there he was very prompt and helpful. The service on the car was also very prompt and excellent. The only thing I can honestly say that I did not like was the way the car was washed after it had been serviced and It was left dirty inside and out. More

Management is very good, very professional; Employees are very courteous. The work is done timely and efficiently. The workmanship has been reliable and thus far fairly priced. very courteous. The work is done timely and efficiently. The workmanship has been reliable and thus far fairly priced. More

Joe Benitez has been my service advisor for 4 years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. More

you charge me for doing nothing when I send to pick up the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2, the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2,600 shame on you More

The dealership was clean and immediately upon arrival have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and t have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and told me to give him 1 hour. Within the hour he had an answer and solution to my service issue. Needed to keep the car over the weekend as the part was ordered and without asking offered me a loaner. Esserman Vw has great efficient and knowledgeable employees. A pleasure to visit. More

I'd like to express my appreciation and thanks to Joe I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles ch I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles check up.. He was polite and courteous and the time that it took to service the car was exactly what he told me. I'd like that. I will definitely recommend this dealer and Mr. Benitez. More

Took my car in for service and joe was extremely helpful. Will gladly go back to this dealer again. Willing to help quickly as needed. Will gladly go back to this dealer again. Willing to help quickly as needed. More